Summary
Overview
Work History
Education
Skills
Interests
Timeline
StoreManager

Marina White

East Maitland,NSW

Summary

Motivated Store Manager with extensive experience at Pizza Hut, experienced in customer service and team leadership. Proven track record in enhancing customer satisfaction through effective training and mentoring. Skilled in accurate cash handling and problem-solving, driving operational improvements and fostering a collaborative work environment.

Overview

4
4
years of professional experience

Work History

Store Manager

Pizza Hut
04.2021 - Current
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with training and mentoring new staff members.
  • Improved customer satisfaction through staff training in customer service and product knowledge.
  • Improved customer satisfaction by consistently providing friendly and efficient service.
  • Maintained a clean and hygienic work environment, ensuring compliance with food safety standards.
  • Enhanced teamwork within the staff, promoting collaboration and communication during busy shifts.
  • Managed cash transactions accurately while adhering to company policies regarding safe cash handling procedures.
  • Resolved customer complaints professionally, maintaining a positive brand image for the restaurant.
  • Reduced wait times for customers with prompt order preparation and delivery.
  • Upheld high-quality standard of food presentation, ensuring each product met consistency guidelines before serving to customers.
  • Demonstrated versatility by cross-training in all positions.
  • Worked closely with managers to identify areas of improvement in day-to-day operations resulting in increased productivity levels.
  • Greeted customers promptly and took orders to keep flow of traffic moving.
  • Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
  • Trained newly hired employees on routine tasks and customer service.
  • Collaborated with team members to quickly fill large orders and serve large parties.
  • Made change and returned correct cash and coin to patrons.

Education

High School Diploma -

Maitland Grossman High School
East Maitland
09-2024

Skills

  • Customer service
  • Problem-solving
  • Multitasking and organization
  • Training and mentoring
  • Store opening and closing
  • Team leadership
  • Friendly and positive
  • Outstanding communication skills
  • Staff management
  • Accurate cash handling
  • Reliability and punctuality
  • Strong multitasking

Interests

  • Outdoor Recreation
  • Music
  • Photography
  • the ocean

Timeline

Store Manager

Pizza Hut
04.2021 - Current

High School Diploma -

Maitland Grossman High School

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Marina White