Marina Ashraf Shahat Misakil
Summary
Dedicated and results-driven graduate in Commerce with a strong desire to excel in a Consultant Management role within a renowned organization. I aim to leverage my academic foundation, coupled with my exceptional interpersonal and analytical skills, to provide valuable insights and solutions for clients while continuously developing professionally. Experienced and enthusiastic Consultant with atrack record of success across wide range of industries. Possesses exceptional interpersonal, problem-solving and analytical skills to provide advice and expertise to client organizations improving business performance. Experienced in all aspects of operations, strategy and finance. Effective advisor communicates well with people of all ages and backgrounds. Excellent eye for detail enabling quick identification of areas for improvement and suggesting strategies to help businesses reach goals. Focused on introducing efficient systems and processes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Alhy Bank of Egypt
03.2022 - Current
- Provide consulting services to clients to help them make informed financial decisions
- Collaborate with clients to understand their financial goals and develop customized strategies
- Analyze financial data and market trends to provide valuable insights
- Assist clients in optimizing their financial portfolios and investments.
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Customer Service Advisor
Vodafone UK
05.2020 - 02.2022
- Successfully managed customer inquiries, technical issues, and billing concerns to ensure optimal client satisfaction
- Collaborated closely with team members to resolve complex issues promptly
- Developed excellent communication and problem-solving skills while meeting and exceeding performance targets.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
Internship Trainer
CIB
- Gained exposure to financial processes and customer interactions
- Assisted in analyzing financial data and preparing reports., Collaborated with team members on various financial projects
- Enhanced my understanding of client relationship management., Further developed my financial analysis skills
- Assisted in identifying opportunities for process improvement.
- Partnered with department managers to help intern gain competencies and confidence.
Internship Trainer
Agricultural Bank of Egypt
- Gained insights into banking operations and
- Assisted in handling customer inquiries and transactions.
- Partnered with department managers to help intern gain competencies and confidence.
Education
Graduate -
Bachelor of Commerce - Accounting
South Valley University
2019
Human Resources Management Certificate – AUC -
2019
Skills
- Interpersonal Skills:
- Exceptional analytical and problem-solving abilities
- Strong team player with effective communication skills
- Adaptability and ability to thrive in high-pressure environments
- Proactive in supporting and motivating team members
- Computer Skills:
- Proficient in
- Microsoft Office
- Technical Skills:
- Understanding of Human Resources policies and procedures
- Familiarity with employment and social insurance laws
Certification
Egyptian Banking Institute Course (2017)
Developed a strong foundation in banking practices and regulations.
English Course at AUC (2017)
Timeline
Customer Service Representative
Alhy Bank of Egypt
03.2022 - Current
Customer Service Advisor
Vodafone UK
05.2020 - 02.2022
Internship Trainer
CIB
Internship Trainer
Agricultural Bank of Egypt
Graduate -
Bachelor of Commerce - Accounting
South Valley University
Human Resources Management Certificate – AUC -
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