Marina O'Shaughnessy

• Lead end-to-end implementation of MasterCare+ across community health, allied health, GP, paediatric, hospice, and mental health services, managing full project lifecycle from scoping to post Go-live optimisation.
• Act as the Primary Clinical SME during discovery, analysing workflows, identifying risks, mapping clinical pathways, and designing best-practice aligned solutions.
• Translate clinical insights into system configuration decisions and product enhancements through close collaboration with Business Analysts, Product Owners and Developers.
• Conduct high value discovery workshops with executives, Clinical Directors, nurses, allied health teams and ICT to capture requirements and define safe, efficient workflows.
• Deliver tailored training programs for clinicians, administrators, operational leaders and internal staff to build capability, improve adoption, and enhance data quality.
• Provide SME input to Marketing for clinical messaging, user-group content, release communications and training collateral.
• Support Sales with clinical demonstrations, workshops, workflow alignment, solution presentations and best-practice recommendations.
• Validate release functionality to ensure clinical accuracy, safety, usability and alignment with regulatory and operational requirements.
• Define project scope, success criteria, delivery parameters and governance structures, ensuring alignment with organisational objectives and controlled tolerances across all workstreams.
• Develop detailed delivery plans, milestones, dependency maps, maintaining strong oversight of timelines, budget utilisation and resource allocation.
• Facilitate structured stakeholder communications, producing high impact status reports, dashboards and executive ready briefings while proactively managing expectations.
• Lead risk, issue and change control processes, ensuring all deviations from scope, cost or timeline are assessed, mitigated and escalated appropriately.
• Coordinate cross-functional delivery teams, fostering collaboration across operations, commercial teams and leadership to ensure seamless integration and delivery.

Key Achievements:

• Positioned as the lead Clinical SME across multiple implementations due to strong hospital knowledge, workflow insight and solution-design capability.
• Significantly influenced the product roadmap by providing clinically informed recommendations that improved safety, usability and operational efficiency.
• Delivered complex medication management, discharge, referral and reporting workflows with high client satisfaction and minimal post Go-live issues.
• Consistently received excellent post-training evaluations, reflecting high-quality training delivery, comprehensive product knowledge, strong clinician confidence and improved workflow accuracy across multiple services.
• Successfully delivered EMR and Digital Front Door projects including configuration, implementation, training and post–go-live support across Headspace centres, private hospitals, community health services, allied health practices, GP clinics and specialist practices throughout Australia, ensuring safe adoption, strong data quality, streamlined patient access and long-term workflow stability.

• Serve as the organisation’s main Clinical Advisor for MasterCare+, ensuring clinical correctness, safety, and standard-aligned workflow design.
• Lead clinical discovery sessions, mapping workflows across medication administration, MHR, VINAH, HBPCCCT, PMHC, referrals, assessments, and discharge summaries.
• Provide structured workflow documentation, configuration guidance, and enhancement requirements for Product Owners and Developers.
• Deliver training to clinicians and internal teams to ensure strong system understanding and clinical reasoning.
• Provide SME support for marketing, release notes, campaigns, clinical webinars, and educational collateral.
• Support Sales with complex clinical questions and customised demonstrations.

Key Achievements:

• Recognised for elevating product quality and safety through accurate clinical analysis.
• Consistently selected as SME representative for high-risk and high-complexity clients.

• Managed EMR, PAS and DFD client portfolios with proactive clinical workflow support.
• Act as the single point of contact, nurturing long-term partnerships and ensuring client satisfaction remains consistently high.
• Develop growth blueprints, identifies upsell or cross-sell opportunities, and aligns client needs with organisational capabilities.
• Triage escalations, coordinates internal stakeholders, and ensures timely, high-quality resolutions.
• Contract renewals, pricing discussions, and revenue-protection activities while maintaining strong compliance disciplines.
• Translate client priorities into actionable internal workstreams, ensuring cross-functional teams are fully aligned.

• Managed a diverse clinical portfolio across Peri-operative Care, Surgical Patient Care, Hypothermia Management, Infection Prevention and Sterilisation, supporting private hospitals, clinics and Ministry of Health facilities across Kuwait.
• Engaged directly with surgeons, anaesthetists, ICU teams, theatre nurses, and clinical support staff, providing product education, evidence-based discussions, and clinical guidance to support safe and effective use of 3M technologies.
• Delivered high-quality training and product demonstrations, effectively translating technical and clinical information to multidisciplinary teams strengthening clinical confidence and improving patient-care outcomes.
• Built strong relationships with key clinical decision-makers and hospital leaders, ensuring ongoing engagement, clinical satisfaction and repeat business.
• Collaborated with the Tender Department to develop pricing, quotations and compliant tender submissions for Ministry of Health and private-sector opportunities.
• Provided cross-portfolio assistance to the C3SD (Critical and Wound Care) division, demonstrating adaptability and broad product knowledge across multiple therapeutic areas.

• Managed a comprehensive diagnostics portfolio across Histopathology, Immunoassays, Clinical Chemistry, Microbiology and H. pylori testing, supporting private hospitals, clinics and Ministry of Health facilities throughout Kuwait.
• Engaged directly with Pathologists, Laboratory Directors, Histopathologists, OBGYN specialists and General Practitioners, providing scientific product information, clinical guidance and workflow support across specimen processing and diagnostic interpretation pathways.
• Demonstrated deep understanding of diagnostic platforms including Lab M, DRG Diagnostics, Euroimmun, Headway China, Erba Manheim, Optilion, Nihon Kohden, Novacyt and Analyticon, allowing confident clinical and technical discussions with healthcare professionals.
• Conducted regular client visits to resolve issues, optimise workflow use of diagnostic equipment and identify new commercial opportunities aligned with clinical needs.

• Completed comprehensive clinical rotations across Surgery, Emergency Medicine, Anaesthesia, Psychiatry, Geriatrics, Paediatrics, Obstetrics & Gynaecology, Internal Medicine and Neurology, gaining broad exposure to acute, chronic and complex patient presentations.
• Performed core clinical duties under the supervision of Residents and Consultants, including taking medical histories, documenting vital signs, preparing patients for examination, drawing blood, administering medications and providing bedside care.
• Assisted in surgical procedures and peri-operative care, contributing to safe operative workflows and supporting multidisciplinary theatre teams.
• Monitored patient progress, escalated clinical concerns, and participated in ward rounds, case discussions and treatment planning.
• Applied and changed wound dressings, managed post-operative care, and ensured adherence to infection control standards.
• Collaborated closely with nurses, allied health staff and senior clinicians to support continuity of care and high-quality patient outcomes.