Mario Jimenez
Glynde,SA
Summary
A motivated and fitness-oriented individual seeking a challenging role as a Swim Instructor. Leveraging a strong background as a cabin crew member with 7 years of experience, I am eager to apply my dedication to safety, excellent communication skills, and passion for fitness to create a positive and engaging learning environment for swimmers.
Overview
8
8
years of professional experience
Work History
Flight Attendant
Avianca SA
Colombia, Bogota
08.2014 - 11.2022
- Ensured the safety and well-being of passengers during flights, demonstrating strong problem-solving skills and adaptability.
- Delivered excellent customer service, addressing passenger needs and inquiries with professionalism.
- Acquired and maintained physical fitness through regular workouts, including swimming, to meet the physical demands of the role.
- Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
- Provided assistance to disabled passengers when necessary.
- Demonstrated safety equipment and procedures to meet FAA guidelines.
- Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
- Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
- Provided safety instructions to passengers prior to takeoff and landing.
- Directed junior team members in proper duties and company regulations.
- Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
- Instructed passengers on safety and emergency procedures and answered questions related to flight.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
Education
Marketing
UDES
Colombia08-2013
Skills
- Regulatory Compliance
- Emergency Response Coordination
- Customer Service
- First Aid
- Strong Communication
- Adaptability
- Customer Service
- Physical Fitness
- Problem-Solving
- Teamwork
- Willingness to Learn
- Time Management
Languages
English
Professional
Spanish
Full Professional
Timeline
Flight Attendant
Avianca SA
08.2014 - 11.2022
Marketing
UDES