Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mario Jimenez

Glynde,SA

Summary

A motivated and fitness-oriented individual seeking a challenging role as a Swim Instructor. Leveraging a strong background as a cabin crew member with 7 years of experience, I am eager to apply my dedication to safety, excellent communication skills, and passion for fitness to create a positive and engaging learning environment for swimmers.

Overview

8
8
years of professional experience

Work History

Flight Attendant

Avianca SA
Colombia, Bogota
08.2014 - 11.2022
  • Ensured the safety and well-being of passengers during flights, demonstrating strong problem-solving skills and adaptability.
  • Delivered excellent customer service, addressing passenger needs and inquiries with professionalism.
  • Acquired and maintained physical fitness through regular workouts, including swimming, to meet the physical demands of the role.
  • Demonstrated proficiency in aircraft emergency procedures, first aid, CPR, defibrillators, oxygen administration, and other safety protocols.
  • Provided assistance to disabled passengers when necessary.
  • Demonstrated safety equipment and procedures to meet FAA guidelines.
  • Monitored cabin environment throughout flight, checking seatbelts and ensuring passenger comfort.
  • Attended trainings in customer service, conflict resolution techniques and safety procedures to remain current on new requirements and procedures.
  • Provided safety instructions to passengers prior to takeoff and landing.
  • Directed junior team members in proper duties and company regulations.
  • Demonstrated proper use of seat belts, oxygen masks and flotation devices to prepare for emergencies.
  • Instructed passengers on safety and emergency procedures and answered questions related to flight.
  • Approached customers and engaged in conversation through use of effective interpersonal and people skills.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.

Education

Marketing

UDES
Colombia
08-2013

Skills

  • Regulatory Compliance
  • Emergency Response Coordination
  • Customer Service
  • First Aid
  • Strong Communication
  • Adaptability
  • Customer Service
  • Physical Fitness
  • Problem-Solving
  • Teamwork
  • Willingness to Learn
  • Time Management

Languages

English
Professional
Spanish
Full Professional

Timeline

Flight Attendant

Avianca SA
08.2014 - 11.2022

Marketing

UDES
Mario Jimenez