Mario López Pindado
Cairns,Queensland
Summary
Experienced professional adept at adapting to new roles and environments across multiple industries. Proven track record of navigating diverse job functions with excellence and quality. Recognized for strong work ethic and proactive problem-solving skills. Eager to contribute to team objectives and organizational success with diverse skills and experiences.
Overview
4
4
years of professional experience
Work History
Network Services Support Specialist
International SOS - TRICARE
Prague, Czech Republic
03.2024 - 08.2024
- Collection and Verification of Information.
- Database Management. Maintain and regularly update the provider database, ensuring the accuracy of key information related to healthcare services.
- Translation of Medical Documents.
- Communication and Relationship Management.
- Administrative and IT tasks.
- Multitasking and Time Management. Prioritize, plan, and execute daily, weekly, and monthly tasks efficiently.
- Created detailed reports of all service activities for management review.
- Collaborated with internal teams to resolve escalated customer queries quickly.
- Ensured compliance with company policies regarding security protocols.
- Implemented preventive measures to mitigate potential risks or threats.
Costumer Service Executive
International SOS - TRICARE
Prague, Czech Republic
05.2023 - 02.2024
- Customer Support and Inquiry Response
- Call Transfer and Issue Resolution
- Salesforce CRM Management
- Coordinate treatment authorizations by liaising with third-party healthcare providers worldwide.
- Appointment Management
- Collaborated with other departments to ensure customer satisfaction.
- Developed strong relationships with customers by providing knowledgeable advice on products and services.
- Provided technical support when necessary to resolve complex problems.
- Generated ideas for improving workflows across the organization's various teams.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
Bartender Supervisor
Las Adelitas
Prague, Czech Republic
02.2022 - 02.2023
- Inspected bar area to ensure cleanliness and proper setup.
- Conducted inventory of supplies, liquor and beer.
- Trained new bartenders on proper alcohol handling techniques and customer service etiquette.
- Monitored daily sales transactions to ensure accuracy.
- Assisted in resolving customer complaints or issues quickly and courteously.
- Maintained up-to-date knowledge of current drink recipes and promotions.
- Performed weekly ordering of necessary supplies such as glasses, mixers and garnishes.
- Supervised day-to-day operations of the bar area ensuring compliance with health codes and sanitation standards.
- Placed weekly liquor orders and performed weekly liquor counts, maintaining adequate inventory.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
Gas Station Attendant
Plenoil
Madrid, Spain
06.2021 - 01.2022
- Greeted customers, answered questions and provided assistance with purchases.
- Maintained cleanliness of the store, including floors, shelves, counters and windows.
- Performed daily inventory checks on various products to ensure adequate stock levels.
- Monitored fuel pumps to ensure proper functioning and safety regulations were followed.
- Adhered to company procedures for handling hazardous materials such as gasoline or motor oil.
- Trained new employees on gas station operations, customer service, and safety procedures.
- Conducted regular cleaning and maintenance of gas station facilities to uphold safety standards.
- Processed payments via cash, credit and debit cards and counted back change to customers to avoid cash drawer errors.
Warehouse Worker
DMR Touch
Madrid, Spain
09.2020 - 05.2021
- Received and tracked incoming inventory shipments.
- Organized warehouse space for efficient storage of products.
- Loaded and unloaded trucks with hand-trucks, pallet jacks, and forklifts.
- Assembled orders according to customer requests.
- Packaged items carefully using protective materials like bubble wrap or foam sheets.
- Identified discrepancies between physical count and computer data.
- Transported goods to designated areas within the warehouse facility.
- Prepared and completed warehouse orders for delivery or pickup according to schedule.
- Loaded and unloaded shipments from trucks and picked up and moved heavy packages and items using forklifts.
- Applied barcodes to cargo and used digital scanners to track and locate materials during transportation.
Education
Bachelor of Science - Political Science
Universidad Complutense De Madrid
Madrid07-2022
Skills
- Technical assistance
- Error Identification
- Customer Relationship Management
- Data Collection
- Failure resolution
- Safe service compliance
- Menu Memorization
- Beverage Preparation
- Bar restocking
- Liquor, beer, and wine knowledge
- Customer Service
- Hospitality service expertise
- Anticipating guest needs
- Scheduling
- Inbound and Outbound Calling
- Microsoft Excel
- Microsoft Outlook
- Medical terminology knowledge
Languages
English
Full Professional
Spanish
Native/ Bilingual
Timeline
Network Services Support Specialist
International SOS - TRICARE
03.2024 - 08.2024
Costumer Service Executive
International SOS - TRICARE
05.2023 - 02.2024
Bartender Supervisor
Las Adelitas
02.2022 - 02.2023
Gas Station Attendant
Plenoil
06.2021 - 01.2022
Warehouse Worker
DMR Touch
09.2020 - 05.2021
Bachelor of Science - Political Science
Universidad Complutense De Madrid
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