Mario Asmar

· Designed service delivery model which delivered robust recruitment and training initiatives for all hospitality staff

· Business Development and Relationship Management of partner hotels; Marriot Bonvoy, Hilton, IHG, Accor and One & Only

· Worked collaboratively with functional leaders to implement new procedures and corrective actions to improve quality.

· Analyzed technology, resource needs and market demand to plan and assess feasibility of company products.

· Documented processes and drafted Standard Operation Procedures to comply with regulations and company policies.

· Evaluated performance, adjusted strategies and maintained agile, sustainable operations during covid

· Devised new promotional approaches to boost customer numbers and market penetration while enhancing engagement and driving growth.

· Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.

· Delivered leadership to executive team dedicated to driving ambitious targets with well-orchestrated plans.

· Supported top-level decision-making and strategy planning, forging productive relationships with top leaders and serving as key advocate for various personnel issues.

• General Manager of Hotel and Casino Operations in Ukraine for Olympisky Group, known now as FirstUA & Grand Hotel & SPA, This is the largest hotel and casino group in Ukraine.
• Directed day-to-day operations by spearheading implementation of short-term and long-term strategies to achieve business plan and profitability goals.
• Conducted performance reviews providing coaching and feedback to benefit both company and employee.
• Managed company operations with responsibility for profit and loss, scheduling, training and inventory control.
• Implemented policies and standard operating procedures and managed quality, customer service and logistics.
• Delivered positive customer experiences by implementing effective quality assurance practices.
• Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
• Planned daily operational strategies, including delivery routing, team workflows and promotional initiatives.
• Maintained safety and emergency readiness among personnel by disseminating information on and monitoring compliance with regulatory and organizational policies.
• Improved morale and management communication by creating employee recognition and rewards practices.
• Recruited, hired and trained crew members on application of projects, customer relations and customer service.
• Developed initiatives for process improvement and reviewed and assessed ongoing operations
• Developed initiatives for process improvement and reviewed and assessed ongoing operations.
• Oversaw financial management, budget management, accounting and payroll activities.
• Reviewed daily financial reports and reconciled accounts to keep information current and accurate.
• Built upon established practice standards to improve operational performance and reduce labor costs.
• Drove year-over-year business growth while leading operations, strategic vision and long-range planning.
• Developed effective business plans to align strategic decisions with long-term objectives.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Provided thoughtful guidance to personnel in navigating and resolving snags in productivity.
• Performed statistical analyses to gather data for operational and forecast team needs.
• Reduced costs, managed delivery schedules and performed risk analysis to improve overall profitability.
• Utilized enterprise risk management software to improve operational insight and planning.
• Maximized operational excellence mentoring personnel on management principles, industry practices and company procedures.
• Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
• Identified trends in customer marketplaces to develop valuable solutions.
• Boosted productivity consolidating material planning, data collection, payroll and accounting programs into one system.
• Implemented operational strategies and effectively built customer and employee loyalty.
• Enhanced operational efficiency and productivity by managing budgets, accounts and costs.
• Evaluated suppliers to maintain cost controls and improve operations.
• Developed and maintained relationships with customers and suppliers through account development.
• Introduced new methods, practices and systems to reduce turnaround time.
• Managed budget implementations, employee evaluations and contract details.
• Designed modern employee recognition program which boosted productivity and improved morale.
• Assessed reports to evaluate performance, develop targeted improvements and implement changes.

Private assistant for the late Mr. Wunderman CEO and founder of Corum group Switzerland and Europe.

• Screened calls and emails and responded accordingly to support executive correspondence.
• Used advanced software to prepare documents, reports and presentations.
• Supported business and hospitality needs of corporate partners and staff during meetings and company events.
• Processed travel expenses and reimbursements for executive team and senior management group.
• Transcribed meeting minutes to support sales, business development and senior management teams.
• Created expense reports, budgets and filing systems for management team.
• Organized and coordinated conferences and monthly meetings.
• Prepared homes for client arrivals and administered rental properties.
• Greeted arriving visitors, determined nature and purpose of visit and directed individuals to appropriate destinations.
• Organized logistics and materials for each meeting, arranged spaces and took detailed notes for later dissemination to key stakeholders.
• Streamlined operations and prioritized tasks, allowing senior staff to increase productivity.
• Handled logistics, catering, agendas and travel arrangements for meeting and event planning for board of directors, president and executive vice president.
• Wrote reports, executive summaries and newsletters.
• Managed residential property issues and prepared homes prior to client arrival.
• Led staff and vendors in providing high level of service for owner and guests.
• Created and managed office systems to efficiently deal with documentation.
• Visited residential properties and prepared homes for clients' arrival.
• Managed residential properties and prepared homes for clients prior to arrival.

• Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
• Prioritized and organized tasks to efficiently accomplish service goals.
• Demonstrated self-reliance by meeting and exceeding workflow needs.
• Provided excellent service and attention to customers when face-to-face or through phone conversations.
• Designed employee work schedules to address complete operational needs.
• Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
• Trained new team members on company procedures, customer service and issue resolution.