Mario Moran Jr.

• Managed functional mailboxes across Transfer Pricing, Global Mobility Services, and Corporate Tax, ensuring timely responses to client queries and lodgment requests.
• Processed a wide variety of tax lodgements through internal systems, SBR applications, and the ATO website, ensuring accuracy and compliance.
• Liaised directly with the ATO to complete phone-based lodgments and resolve escalated issues, reducing turnaround time.
• Prepared Engagement WIP and Partner WIP reports to track project progress, budgets, and deadlines, supporting informed decision-making.
• Assist with client billing by raising invoices, and following up on aged receivables.
• Trained and mentored new team members on lodgment processes and billing, promoting knowledge sharing and team efficiency.

• Examine financial statements to detect and report errors and irregularities.
• Collect evidence for legal proceedings involving financial issues to support organization.
• Facilitated access to organization for external auditors for on-site visits.
• Work closely with management to discuss external audit results and action plans.
• Manage completion of planned audits, reviewed records and procedures for accuracy to accomplish objectives and appraised policies and plans under audit review.
• Interview employees and examined financial records to check compliance with laws and regulations.

Manage full cycle and high-volume audit and assurance engagements across various small to medium sized enterprises.

• Lead the coordination and delivery of administration for KPMG client engagements
• Deliver varying administration tasks across a high volume of Engagements
• Provide customer service support to National client facing staff to support engagement lifecycles, including conducting planning meetings via Microsoft Teams
• Preparation of engagement letters, reports and other documentation
• Creating and editing job codes in SAP and maintaining data integrity
• Drafting and raising bills and client debtor management
• Use of various Risk Management systems
• Use of accounting software as needed to support the client facing team
• Meeting set performance KPIs & SLAs

• Worked closely with residents, residents' guests, some VIP or celebrity, with high degree of respect for privacy.
• Led a team of concierges to enhance performance and productivity by supervising output and adherence to front desk instructions.
• Trained front office staff in fire, life and other emergency procedures.
• Maintained front desk's ops manual to ensure agile work flow at the desk among other concierges.
• Reported to Head Office and upper management all concerns relating concierge team and building performance.
• Answered questions and address, resolve or escalate issues to management personnel to satisfy residents.
• Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
• Remedied issues quickly and effectively through active listening, conflict resolution and dynamic communication skills.
• Safeguarded and closely monitored premises to provide optimal residence security and safety.

Clients Handled: Uber APAC, Nomura APAC, and GE UK.
Managed the full cycle and high-volume recruitment function across multiple business units, including Finance and Accounting, Product Marketing, Engineering, IT, Investment Banking, and Executive Roles, by utilizing a variety of sourcing methods and an assessment and selection approach that addresses client needs in a cost-effective manner.

• Utilized a wide variety of methods to generate candidates in a difficult hiring market through web-based sourcing, internet postings, job fairs, and referral programs.
• Pre-screened candidates with detailed phone screens, evaluating candidates' compatibility with specific job requirements, ensuring a right fit prior to submission to the client. Negotiated offers and close hires. Performed face-to-face, telephone, and video competency-based interviews.
• Informed job applicants of details such as duties and responsibilities, compensation, benefits, schedules, working conditions, or promotion opportunities.

Managed more than fifteen (15) call center agents in the General Care Department (T-Mobile USA).

• Applied Coaching and Development through behavior-based coaching style for TMs and representatives.
• Handled Special Operations Program that focuses on CSRs with 0-90 day tenure in production and make sure that reps are up-skilled in a timely manner. Made sure that CSRs meet the 90-day post TCC graduation targets set by the clients.
• Handled the MHN Team in regular production for a quarter and hit KPI Goals set by management through strategic planning, call listening sessions and Triad Coaching sessions
• Supervised the work of office, administrative, or customer service employees to ensure adherence to quality standards, deadlines, and proper procedures, correcting errors or problems.