MARION BATCHELOR
Springwood
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
24
24
years of professional experience
Work History
Manager
Camden Women’s Shelter
03.2022 - Current
- Operational Management
- Oversee day-to-day operations of the shelter, ensuring safe, efficient, and compliant service delivery.
- Manage intake, accommodation allocation, and discharge processes for clients.
- Ensure the shelter environment meets health, safety, and regulatory standards.
- Staff Leadership & Supervision
- Lead, supervise, and support shelter staff, volunteers, and casual employees.
- Conduct performance reviews, training, and professional development.
- Delegate tasks effectively and maintain team morale under high-pressure conditions.
- Case Management Oversight
- Ensure clients receive trauma-informed support, including case planning and referrals to relevant services.
- Monitor complex cases and provide guidance to staff on risk assessment and safety planning.
- Policy & Compliance
- Maintain compliance with legislation, funding agreements, and organisational policies.
- Develop, implement, and update shelter policies and procedures.
- Ensure staff follow mandatory reporting and confidentiality protocols.
- Financial & Resource Management
- Manage the shelter budget, including allocation of resources and monitoring expenditure.
- Oversee procurement of supplies and equipment needed for shelter operations.
- Stakeholder Engagement & Partnerships
- Build and maintain relationships with government agencies, NGOs, and community partners.
- Represent the shelter in local forums, committees, and meetings.
- Liaise with funders and reporting bodies as required.
- Crisis Response & Risk Management
- Respond to emergencies and critical incidents, ensuring client and staff safety.
- Conduct risk assessments and implement strategies to mitigate harm.
- Provide leadership during high-risk situations and critical incidents.
- Reporting & Documentation
- Maintain accurate client records and organisational reports.
- Provide statistical and narrative reports to senior management and funding bodies.
Team Leader
Wesley Mission
01.2020 - 02.2022
- Key Responsibilities
- Work within and coach caseworkers to work within Brighter Futures Practice Framework and Practice Principles.
- Support Caseworkers to identify and respond to children’s safety concerns.
- Ensure client files are maintained and up to date.
- Use reflective practice and provide supervision to the team.
- Support staff with home visit safety and risk.
- Attendance and participation in meetings including weekly allocation meetings, staff meetings, coaching and site meetings.
- Induction, training and mentoring of new caseworkers
- Ensuring all policies and procedures are understood and adhered to by caseworkers
Caseworker
Wesley Mission
11.2018 - 01.2020
- Key Responsibilities
- Working with children and families experiencing stressors, including domestic violence, child protection issues, parent drug and alcohol misuse, parenting skills, child-behaviour management, learning difficulties, parental mental health and social isolation
- Conduct Cold Calls
- Continually monitor and evaluate Children at Risk of Significant Harm and ensure they are kept safe
- Participate in training, team meetings, group supervision, coaching and supervision when required
- Maintain timely and accurate records
- Implement evidence-based practice in accordance with the Framework
- Record home visits for fidelity
- Liaise with organisations and stakeholders
- Reflective Practice
- Acting Team Leader whilst current leader was on leave
Case Manager
DVRE &ROAR
04.2017 - 10.2018
- Acting Team Leader DVRE
- Domestic Violence Service Management
- Key responsibilities
- Case Management of clients experiencing Domestic and Family Violence and/or homelessness
- Engagement with Stakeholders
- Case noting through CIMS
- Intake and Initial Assessment of Clients
- Direct work with Women Leaving Institutions
- Participate in an on-call Roster
- Chair and minute meetings when required
OOSH Director/ Administration Co-ordinator
YMCA
02.2015 - 03.2017
- Key Responsibilities
- Certified Supervisor/ Nominated Supervisor
- Oversee the delivery of education program
- Work Health and Safety Regional Officer
- Provide the children with a safe, secure, nurturing environment
- Administration tasks- rostering, ordering, budgets, financial management, Qikkids database
- Manage a team of twelve staff: completing performance reviews, training of new staff, managing incidents, providing on-going training and mentoring
- Hiring of new staff and formal job interviewing
- Evaluating risk and writing of internal and external Risk Assessments
Nanny
Private Household
04.2013 - 02.2015
- Key responsibilities:
- Creating and implementing a daily routine, fostering a positive and nurturing environment
- Organising and implementing age appropriate activities to stimulate the children in a fun, productive and educational way
- Preparing and assisting with meals and household tasks
Child Protection Caseworker
Family & Community Services, NSW Government
07.2011 - 10.2012
- Key responsibilities:
- Completing detailed assessments upon receiving reports of risk or harm to children or young persons. Planning, recommending, implementing and on-going monitoring of case plans to safeguard the welfare and wellbeing of children
- Provide early intervention and prevention services for children, young persons and their families, liaising with government and non-government agencies to provide alternative dispute resolution and referrals
- Supervising children during visitations with families and carers, providing detailed case reports and making recommendations for future contact
- Interviewing and discussing issues with families, maintaining complete professionalism in often difficult and heightened situations
- Managing administrative functions to ensure the maintenance of current and accurate records and compliance with legislative and CS policies and procedures
OOHC Caseworker/ Contact Supervisor
Phoenix Rising For Children
01.2009 - 01.2011
- Key responsibilities:
- Meticulously assessing potential foster carers using Step By Step evaluation process
- Providing contact supervision for clients and families during visitations sessions
- Coordinating and implementing ‘out of home’ care for children and young persons at risk of harm, ensuring social, physical and emotional needs are met and clients are supported
- Evaluating and writing and detailed policies for use by management and other case workers, encapsulating best practice along with Shared Stories, Shared Lives Foster Care guidelines
- Editing contact supervision reports of other staff
- Training of newly employed contact supervisors
- Networking and promoting the service
- Compiling evidence for Accreditation of a Prescribed Body
Community Support Worker
Pegasus
01.2009 - 01.2010
- Key responsibilities:
- Providing emotional support for clients with mental illnesses and physical disabilities, encouraging social interaction, physical development and on-going personal growth
- Assisting with daily personal tasks and helping clients with lifestyle activities including shopping, meal preparation, social activities, and transport to appointments
Child Care Worker
Tiny Tots Child Care Centre
01.2002 - 01.2007
- Key responsibilities:
- Maintaining a safe, clean and welcoming environment for children and their families
- Creating and implementing structured, fun and educational activities
- Observing and recording children’s growth, behaviours and development, highlighting any issues and working closely with team members to encourage and support the children
- Integrate children with special needs into childcare program, modifying the program and physical environment
Education
Diploma - Leadership And Management
CCWT
04.2001 -
Bachelor of Social Science -
University of New England
01.2010
Certificate III - Children’s Services
Thompson Education
01.2004
Tasmanian Certificate Education - undefined
Guilford Young College
01.1999
Skills
- Qualified with a Bachelor of Social Sciences degree from the University of New England
- Extensive experience working within support and care services, specialising in vulnerable children and adults
- Self-motivated with the confidence and maturity to work independently and proactively
Team leadership
Operations management
Strategic planning
Decision-making
Project management
Workforce management
Relationship building
Policy implementation
Contract management
Documentation and reporting
Project planning
Training
- Employee Contribution and Development 2021
- Performance Management 2021
- Case Note Writing 2020
- Working to Engage Children 2020
- What’s Up With My Mob 2020
- IASK Workshop 2020
- Unpacking the Complexities of Hoarding and Squalor 2020
- Group Supervision Training- Facilitator 2020
- Group Supervision Training- Participant 2019
- SafeCare Provider Training 2019
- Trauma and Resistance: Innovative Responses to Oppression, Violence and Suffering 2019
- Sudden Unexplained Death of an Infant 2019
- Motivational Interviewing 2019
- Creative Approaches to Working with Young Parents 2019
- Neuroscience of Leadership 2019
- Developmental Trauma 2019
- Engaging Families Using Solutions Focussed Questions 2019
- Cultural Awareness 2019
- Working Inclusively with LGBTIQ Communities 2018
- Case Management 1 & 2 2018
- Mental Health First Aid 2017
- Senior First Aid, CPR, Asthma/Anaphylaxis (St Johns) 2017
- Supporting Victims of Crime with a Cognitive Disability 2017
- Practical Skills in Responding to People Who Experience Domestic and Family Violence (SHS) 2017
- Provide Leadership Across the Organisation (TAFE) 2016
- Lead The Work Team (TAFE) 2016
- Reflect & Improve own Professional Practice (TAFE) 2016
- Mental Health First Aid- Accredited 2016
- Identify and Respond to children at risk (Atkins) 2015
- Caseworker Development Programme (Family & Community Services) 2012
- Working with Men who Use Violence 2012
- Predicting & Managing Occupational Violence (Family & Community Services) 2012
- Valuing the Parent – Child Connection When It’s Most Needed (Kids First) 2006
- Can babies make decisions too? (Learning Continuum) 2005
- Safe Movement and OHS Solutions (LMA) 2004
- Food Allergy and Anaphylaxis (Medilife)
Timeline
Manager
Camden Women’s Shelter
03.2022 - Current
Team Leader
Wesley Mission
01.2020 - 02.2022
Caseworker
Wesley Mission
11.2018 - 01.2020
Case Manager
DVRE &ROAR
04.2017 - 10.2018
OOSH Director/ Administration Co-ordinator
YMCA
02.2015 - 03.2017
Nanny
Private Household
04.2013 - 02.2015
Child Protection Caseworker
Family & Community Services, NSW Government
07.2011 - 10.2012
OOHC Caseworker/ Contact Supervisor
Phoenix Rising For Children
01.2009 - 01.2011
Community Support Worker
Pegasus
01.2009 - 01.2010
Child Care Worker
Tiny Tots Child Care Centre
01.2002 - 01.2007
Diploma - Leadership And Management
CCWT
04.2001 -
Certificate III - Children’s Services
Thompson Education
Tasmanian Certificate Education - undefined
Guilford Young College
Bachelor of Social Science -
University of New England