Marion Batterbee
Eglinton,Australia
Summary
Currently, I am deeply dedicated to furthering my education by pursuing a Bachelor of Science in Nursing at Edith Cowan University. I am fully immersed in the rigorous academic demands of this program, seeking to acquire a solid foundation in nursing. In terms of my professional background, I have gained significant expertise in education assistance and successfully obtained a Certificate IV in Education. My prior role at Envision Medical Imaging in Perth revolved around serving as a competent Customer Services Officer. As an Australian Citizen, I hold an unendorsed WA driving license, a current WA Police clearance, and a Working with Children Check. Furthermore, I maintain NDIS Criminal Record Screening Clearance Card and possess current CPR and manual handling certificates. I take great pride in my work and exhibit diligence as an employee, capable of functioning independently or collaboratively within a team.
Overview
28
28
years of professional experience
1
1
Certification
Work History
Educator
Atlantis OSHC Ocean Keys
01.2025 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Educator
Little Buckets Childcare/Outside School Hours Care
08.2024 - 01.2025
- Provide high-quality education and care for children which complies with the National Laws and Regulations under the National Quality Framework (NQF).
- Prepare activities and food, supervise, and actively engage with children.
- Developing meaningful relationships with children, families and the community.
Student Registered Nurse
WA Country Health Service
09.2024 - 10.2024
- Gained proficiency in various diagnostic tests, such as blood glucose monitoring devices, that aided in the identification of patient conditions.
- Collaborated with interdisciplinary healthcare teams to optimise patient outcomes and ensure continuity of care.
- Demonstrated strong clinical judgment in assessing patient conditions and escalating concerns when necessary for timely intervention.
- Streamlined communication among team members by effectively utilising electronic health records and documenting pertinent patient information.
- Acted as a liaison between medical staff, patients, and families to facilitate clear communication channels across all parties involved in the caregiving process.
- Participated in ongoing professional development opportunities to stay current with nursing best practices and industry advancements.
- Improved patient care by conducting comprehensive assessments and developing individualised care plans.
- Enhanced patient safety through diligent monitoring of vital signs and accurate medication administration.
- Prevented complications from arising due to effective wound dressing changes following strict sterile techniques.
- Performed regular rounds to check on the well-being of patients.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
- Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
Educator
Padbury Education and Childcare Centre
11.2020 - 09.2021
- Individual Support Educator of a student with special educational needs (autism), using strategies that help reduce triggers and calming techniques when the student is heightened and/or anxious.
- Consulting with parents and occupational therapists regarding students’ progress in a confidential and sensitive manner
- Assisting with care of all other children in the same room (age 3–5 years)
- Working in collaboration with other educators/lead educators to help deliver programs within Early Years Learning Framework guidelines
- Supporting children’s well-being, learning and development whilst maintaining a healthy safe and secure environment for all children within the room
- Additional duties - Kitchen Assistant
- In this role, the responsibilities included meal preparation for the children and staff at the childcare centre, while ensuring strict adherence to food hygiene and storage protocols. Additionally, the role involves serving meals at various times throughout the day.
Customer Service Officer
Envision Medical Imaging
01.2018 - 03.2020
- Being the first point of contact for external clients. Answering any queries, arranging efficient delivery of client information
- Promoting new Medical Imaging products and answering related queries
- Efficient delivery of medical images of distinct types (Dental, MRI, CT, etc).
- Liaising with medical institutions and resolving any issues with previous/ongoing customer service received
- Working to strict deadlines and planning routes of delivery to ensure all deadlines are met
- Banking of company accounts
- Updating medical information on an internal computer system
- (stood down due to COVID-19)
UK Civil Servant. Child Support Agency, Dudley
06.1997 - 09.2015
- Making decisions in line with stringent Government guidelines, policies, procedures, and confidentiality regulations
- Child Maintenance calculations using supporting evidence available (e.g., financial information, DNA test results, change of circumstances documentation)
- Creating and maintaining both clerical and electronic files containing sensitive information following relevant legislation
- Managing own workload. Prioritising daily tasks to ensure deadlines are met within strict Government timescales
- Liaison with internal and external customers politely and professionally (e.g., Ministry of Defence, Police Force, Child Welfare Officers, Fraud Department)
- Disputed Paternity decisions, referral for DNA testing, and making decisions based on DNA results
- Managing both internal and external calls from various sources
- Debt negotiation with clients and their employers
- Setting up financial payment plans (both clerically and electronically)
- Comprehensive knowledge of Internal computer systems, as well as other applications such as Microsoft Word and Excel databases, Microsoft Outlook, Microsoft PowerPoint
- General office duties, such as filing, data input, and records management
- Telephone work also played a comprehensive part of my roles during my time with the UK Government, and many conversations were of a very personal and sensitive nature.
- Essential skills included:
- The ability to be able to manage all situations diversely.
- A confident and polite telephone manner.
- Sensitivity and empathy to meet individual needs.
- The ability to remain calm under pressure.
- The ability to manage abusive, and distressed clients in a professional and impartial mode.
- The ability to liaise with outside agencies, such as the Police, Children’s Services, and fraud departments with a confidential and professional approach.
Education
Bachelor of Science - Nursing
Edith Cowan University
Joondalup, WA11-2026
Certificate IV - Education Support
Fast Track Training Australia
01.2019
Access to Higher Education - Early Years – Primary Education
Dudley College
07.2016
Skills
- Problem-solving
- Team collaboration
- Relationship building
- Conflict resolution
- Time management
- Formative assessment
- Critical thinking
- Decision-making
- Medication administration
- Infection control
- Patient care
- Pain assessment
- Vital signs monitoring
- Wound care
- Activities of daily living ADL's
Certification
CPR
First Aid
Manual Handling
Hand Hygiene
Timeline
Educator
Atlantis OSHC Ocean Keys
01.2025 - Current
Student Registered Nurse
WA Country Health Service
09.2024 - 10.2024
Educator
Little Buckets Childcare/Outside School Hours Care
08.2024 - 01.2025
Educator
Padbury Education and Childcare Centre
11.2020 - 09.2021
Customer Service Officer
Envision Medical Imaging
01.2018 - 03.2020
UK Civil Servant. Child Support Agency, Dudley
06.1997 - 09.2015
Certificate IV - Education Support
Fast Track Training Australia
Access to Higher Education - Early Years – Primary Education
Dudley College
Bachelor of Science - Nursing
Edith Cowan University
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