Marion Casha
Sans Souci,NSW
Summary
Dynamic Branch Manager with a proven track record, excelling in customer relationship management and staff development. Achieved significant revenue growth through innovative sales strategies and effective coaching. Skilled in process improvement, fostering a collaborative team culture while ensuring operational excellence and a safe workplace.
Overview
36
36
years of professional experience
Work History
Branch Manager
Motospecs (a Division of GPC Asia Pacific)
02.2023 - Current
- Continuously monitor branch performance against key performance indicators, taking corrective actions as needed to ensure objectives are met or exceeded.
- Implement effective sales strategies to achieve branch targets and exceed expectations.
- Evaluate employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key customers, securing long-term partnerships and driving revenue growth.
- Manage daily branch operations for optimal productivity and customer satisfaction.
- Maintain professional, organised, and safe environment for employees.
- Manage and motivate employees to be productive and engaged in work.
- Cultivate strong relationships with vendors to ensure long-term success.
National Purchasing Manager
HSR Southern Cross
07.2022 - 02.2023
- Sourced vendors, built relationships, and negotiated prices.
- Purchased new products and oversaw inventory stocking and availability.
- Managed supplier relationships to ensure timely delivery of products and services.
- Achieved cost savings by negotiating contracts and pricing with suppliers.
- Analysed market and delivery systems to assess present and future materials availability.
- Devised and implemented strategies to optimise purchasing processes and reduce costs.
- Ensured timely delivery of materials to ensure maximum productivity and manufacturing deadlines were met.
- Reviewed and approved purchase orders and invoices for accuracy and completeness.
- Identified opportunities to reduce lead times and improve inventory management.
Branch Manager
NAPA - (a Division of GPC Asia Pacific)
06.2021 - 06.2022
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
- Strengthened relationships with key customers, securing long-term partnerships and driving revenue growth.
- Managed branch financials including budget, and expense tracking for accurate reporting and decision-making support.
- Met deadlines by proactively managing individual and team tasks and streamlining processes.
- Optimized branch inventory management practices for improved product availability and reduced stock obsolescence costs.
- Fostered culture of excellence and accountability, resulting in branch consistently exceeding performance targets.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
Branch Manager
Ashdown-Ingram - (a Division of GPC Asia Pacific
03.2009 - 05.2021
- Strengthened relationships with key customers, securing long-term partnerships and driving revenue growth.
- Collaborated with senior leadership on strategic planning initiatives to align branch objectives with corporate goals.
- Managed branch financials including budget, stock turns and expenses for accurate reporting and decision-making support.
- Interviewed and hired talented individuals with top-level strengths, improving organisational talent, and skill set.
- Increased branch profitability by implementing cost-saving measures and streamlining operational processes.
- Coached and mentored sales team members to enhance individual performance, ultimately contributing to the overall success of the branch.
- Led by example, exhibiting strong work ethic and consistently meeting or exceeding sales targets.
- Increased branch sales by implementing innovative sales strategies and fostering a customer-centric environment.
- Managed budgets effectively by monitoring expenses closely against projected income streams, ensuring financial stability for the branch at all times.
- Set clear performance goals for the sales team, providing regular feedback on progress toward targets while offering support where needed.
- Cultivated a collaborative work environment by encouraging open communication among team members, promoting positive teamwork dynamics.
- Identified areas for improvement within the branch''s processes, implementing necessary changes to optimize efficiency and profitability.
- Conducted regular performance reviews for team members, identifying strengths as well as areas requiring further development or training opportunities for continuous growth.
Regional Manager
Truckline Truck & Trailer Parts
05.2006 - 11.2008
- Expanded market share within the region by identifying growth opportunities and collaborating with cross-functional teams.
- Manage 5 store locations with 30 staff and 5 sales representatives across NSW, providing guidance and support for their professional growth.
- Achieved regional sales objectives by coordinating sales team, developing successful strategies, and servicing accounts to strengthen business relationships.
- Increased regional sales by implementing strategic marketing plans and nurturing key customer relationships.
- Fostered a positive work environment that promoted collaboration, teamwork, creativity and innovation amongst employees.
- Partnered with senior staff to develop annual and quarter plans and budgets.
- Developed a successful sales team through rigorous coaching, performance management, and ongoing training.
- Supported the successful launch of new products by coordinating marketing campaigns and promotional events across the region.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Streamlined operations by identifying inefficiencies and implementing process improvements.
Branch Manager
Truckline Truck & Trailer Parts
09.1998 - 05.2006
NSW Inventory Controller
Truckline Truck & Trailer Parts
04.1998 - 09.1998
Parts Interpreter
Truckline Truck & Trailer Parts
11.1997 - 03.1998
Area Sales Manager
Consolidated Truck Parts (a Division of Dana Aust)
08.1995 - 10.1997
Internal Sales Representative
Nationwide Transport Spares
01.1989 - 07.1995
Education
Certificate IV in Frontline Management -
Franklyn Scholar
Sydney, NSW01-2011
Management -
Inner Eastern Group Training
Sydney, NSW01-2005
Certificate II in Information Technology -
North West Community College
Blacktown, NSW01-2003
Advanced Sales Training -
John Clements Group Training
North Sydney01-1996
Marketing -
Granville TAFE
Granville01-1995
Greystanes High School
Greystanes, NSW12-1988
Skills
- Branch operations management
- Customer relationships
- Excellent time management skills
- Excellent work ethic
- Coaching and mentoring
- Decision-making
- Staff management
- Training and development
- Business development
- Staff recruitment
- Sales professional
- Sales planning
- Client relationship management
- Verbal/written communication
- Team player
- Sales management
- Staff development
- Process improvement
- Business development expertise
- Documentation
- Conflict resolution
- Business planning
- Customer and vendor relations
- Basic mathematical aptitude
- Excels in team leadership
- Building great team culture
- Providing a safe workplace
Accomplishments
- Achieved 11 out of 12 budgets in my first year, in a branch that hadn't met a budget for 3 years prior.
- Awarded branch of the quarter in 2010, 2011, 2012, 2013, 2014, 2015 & 2019.
- Achieved model store audit
- Received an outstanding sales award.
- Achieved 135% of sales budget for the CY after only being Branch Manager for 1 month.
- Received an excellence in customer service award.
- Produced all specials every month for all Motospecs branches.
- Sold $35k worth of obsolete stock.
Timeline
Branch Manager
Motospecs (a Division of GPC Asia Pacific)
02.2023 - Current
National Purchasing Manager
HSR Southern Cross
07.2022 - 02.2023
Branch Manager
NAPA - (a Division of GPC Asia Pacific)
06.2021 - 06.2022
Branch Manager
Ashdown-Ingram - (a Division of GPC Asia Pacific
03.2009 - 05.2021
Regional Manager
Truckline Truck & Trailer Parts
05.2006 - 11.2008
Branch Manager
Truckline Truck & Trailer Parts
09.1998 - 05.2006
NSW Inventory Controller
Truckline Truck & Trailer Parts
04.1998 - 09.1998
Parts Interpreter
Truckline Truck & Trailer Parts
11.1997 - 03.1998
Area Sales Manager
Consolidated Truck Parts (a Division of Dana Aust)
08.1995 - 10.1997
Internal Sales Representative
Nationwide Transport Spares
01.1989 - 07.1995
Certificate IV in Frontline Management -
Franklyn Scholar
Management -
Inner Eastern Group Training
Certificate II in Information Technology -
North West Community College
Advanced Sales Training -
John Clements Group Training
Marketing -
Granville TAFE
Greystanes High School
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