Marion Mason
Pambula,NSW
Summary
Skilled manager with demonstrated success in coordinating a team of individuals with varied levels of experience. Friendly and adaptable professional with remarkable leadership and program management skills. I am a highly detail-oriented employee who enjoys working both collaboratively and autonomously. Looking to expand my horizons and step out of the retail finance industry after a rewarding career of 10 years.
Overview
11
11
years of professional experience
Work History
Branch Manager
IMB Bank
01.2023 - Current
- Maintained friendly and professional customer interactions.
- Engaged employees in business processes with positive motivational techniques.
- Assessed employee performance and developed improvement plans.
- Complied with regulatory guidelines and requirements.
- Forecasted trends and recommended improvements based on financial risk analyses.
- Submitted loan applications to underwriter for verification and recommendation.
- Compiled database of loan applicants' credit histories, financial statements and other financial information.
- Performed banking, business administration and financial tasks to guarantee five-star service for clients.
Customer Relationship Officer
Bendigo And Adelaide Bank
02.2014 - 01.2023
- Managed customer relations on ongoing basis to maximize customer retention.
- Assisted with conflict resolution during partnership negotiations and acquisitions.
- Created customer support strategies to increase customer retention.
- Built long-term, loyal customer relations by providing top-notch service and detailed order, account, and service information.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered constant flow of customer calls with minimal wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Restaurant Bar Manager
Eden Fishermen's Recreation Club
11.2012 - 09.2014
- Orchestrated social functions, formal engagements and business meetings, resulting in significant increase in overall sales.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Closed out cash register and prepared cashier report at close of business.
- Consulted with other managers to organize special events and promotions.
- Adhered to state laws regarding alcoholic beverage services and customer regulations.
Education
Bachelor of Psychological Sciences - Psychology
Swinburne University of Technology
2025
Certificate II - Financial Services Reform Act Compliance - RG146
Deakin University
2014
Certificate II - Tourism
TAFE NSW
Bega, NSW11.2012
High School Diploma -
Eden Marine High School
Eden, NSW10.2012
Skills
- Regulatory and Operational Compliance
- Sales Expertise coupled with exceptional customer service
- Customer Relationship Building
- Financial Management
- Human Resources
- Training Coordination
Personal Interests
- Camping and outdoors
- Bush cooking
- Gardening
- Caring for animals
- Photography and art
REFEREES
Philip Smith - Branch Manager - Bendigo and Adelaide Bank Ltd - 0434 437 348
Sandy Harrington - Supervisor - Bendigo and Adelaide Bank Ltd - 0421 954 894
Alison Christison - Colleague - IMB Bank - 0429 381 631
Timeline
Branch Manager
IMB Bank
01.2023 - Current
Customer Relationship Officer
Bendigo And Adelaide Bank
02.2014 - 01.2023
Restaurant Bar Manager
Eden Fishermen's Recreation Club
11.2012 - 09.2014
Bachelor of Psychological Sciences - Psychology
Swinburne University of Technology
Certificate II - Financial Services Reform Act Compliance - RG146
Deakin University
Certificate II - Tourism
TAFE NSW
High School Diploma -
Eden Marine High School
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