Marion Mclean
Loganlea
Summary
Previous experience with retail operations and ensuring high customer satisfaction. Successfully managed own retail outlet, am organised and a dependable candidate willing to take on added responsibilities to meet company goals.
Knowledgeable with maintaining high standards in store presentation and inventory management. Personable and passionate job seeker with strong organizational skills eager to secure retail sales stylist position.
Proven ability to work collaboratively within team and adapt to dynamic retail environments. Known for reliability and strong work ethic.
Overview
30
30
years of professional experience
Work History
Facility & Clinical Nurse Manager
Forest Lake Lodge
09.2016 - 06.2022
- Mentored new nursing staff, fostering professional growth and development through comprehensive training programs
- Directed day-to-day nursing and operational functions for 160-bed nursing aged care facility, ensuring exceptional delivery of care when developing well-rounded nursing teams.
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of care.
- Implemented quality improvement initiatives to identify areas for potential enhancements in patient care delivery.
- Collaborated with interdisciplinary teams to develop integrated care plans, ensuring seamless delivery of services to patients.
- Evaluated clinical performance data, identifying trends for targeted intervention strategies aimed at improving overall patient outcomes.
- Coordinated continuing education opportunities for nursing staff, promoting ongoing professional development within the department.
- Maintained a safe working environment by enforcing infection control measures and adhering to safety protocols.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedure
- Contributed to policy development efforts within the organization, ensuring alignment with best practice guidelines in nursing management roles.
- Oversaw training, staffing and education of all nurses 180 facility staff.
- Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
Facility Manager & Relief Operations Manager
Baptistcare
08.2011 - 06.2016
- Enhanced safety standards by conducting regular facility inspections and addressing potential hazards promptly
- Conducted regular audits to maintain compliance with industry regulations and company policies, mitigating potential risk
- Maintained inventory and ordered supplies to keep facility resources readily available.
- Coordinated emergency response efforts during crises, effectively mitigating damage and prioritizing safety for all occupants.
- Implemented inventory control systems to track supplies effectively, reducing waste while maintaining optimal stock levels.
- Improved facility efficiency by implementing preventive maintenance programs and optimizing resource allocation.
- Streamlined operations, coordinating with multiple departments to ensure seamless facility management process
- Directed day-to-day nursing and operational functions for 60 bed aged care facility.
- Streamlined workflow for increased efficiency by optimizing scheduling and delegating tasks to the appropriate staff members
- Conducted routine performance evaluations, providing constructive feedback to drive continuous improvement among nursing staff members
- Managed budgets and resources, consistently meeting financial goals while maintaining high-quality patient care standards.
- Collaborated with physicians and interdisciplinary teams to devise and manage individualized plans of car
- Improved patient satisfaction scores with continuous assessment of patient needs and prompt resolution of concerns.
- Evaluated clinical performance data, identifying trends for targeted intervention strategies aimed at improving overall patient outcomes.
- Ensured compliance with regulatory requirements by maintaining accurate documentation and adhering to established policies and procedures
- Facilitated team-building activities to promote collaboration among nursing staff, resulting in improved morale and job satisfaction levels
- Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
Care Manager Dementia Unit
Mary Doyle Lifecare Complex
01.2002 - 06.2011
- Established and maintained relationships with clients, families and community partners to coordinate services to meet client's needs.
- Facilitated family meetings to address concerns, establish goals of care, and provide psychosocial support.
- Participated in interdisciplinary case conferences fostering teamwork collaboration sharing best practice insights to optimize patient care outcomes.
- Engaged in continuous professional development to stay current with advances in care management.
- Created customized care plans, working with hospital staff and families to assess and meet individual needs.
Retail Store Owner
Self-employeed
03.1992 - 09.1999
- Maximized profitability by periodically re-evaluating product pricing based on supplier costs, competitor prices, and customer demand
- Cultivated loyal customer base by providing exceptional service, personalized recommendations, and timely resolution of issues or complaints.
- Drove foot traffic into the store with eye-catching window displays showcasing popular products and promotional offers
- Strengthened relationships with suppliers to negotiate better pricing, improving overall profit margins.
- Increased customer satisfaction by implementing innovative store layout and design.
- Improved operational efficiency through the introduction of streamlined processes for ordering, stocking, and cashiering activities.
- Managed day-to-day business operations.
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
- Interacted well with customers to build connections and nurture relationships.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
Education
Bachelor of Science - Nursing
Eastern Institute of Technology
Taradale, New ZealandSkills
- Small business operations
- Customer relations
- Sales oversight
- Hiring and staffing
- Effective communication
- Decision-making
Timeline
Facility & Clinical Nurse Manager
Forest Lake Lodge
09.2016 - 06.2022
Facility Manager & Relief Operations Manager
Baptistcare
08.2011 - 06.2016
Care Manager Dementia Unit
Mary Doyle Lifecare Complex
01.2002 - 06.2011
Retail Store Owner
Self-employeed
03.1992 - 09.1999
Bachelor of Science - Nursing
Eastern Institute of Technology
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