Marion Miera Larsen
Brisbane,Queensland
Summary
Customs Brokerage and Compliance Specialist with 20+ years’ experience streamlining international logistics and customs operations across New Zealand and the Pacific. Expert in tariff classification, regulatory research, and risk mitigation, with a record of reducing clearance times and enhancing compliance through innovative process improvements. Proficient in CargoWise, TSW, and AI-driven tools, consistently leveraging technology to optimise accuracy and efficiency. Recognised for leading high-performing teams, managing complex clearances, and delivering tailored solutions that exceed client and regulatory expectations.
Overview
28
28
years of professional experience
Work History
Account Executive – Customs Brokerage Exports and Imports
Export Import Freight (EIF) Ltd
Auckland, New Zealand
07.2022 - 04.2024
- Served as the primary liaison for clients, ensuring seamless customs clearance and compliance with all relevant regulations and trade agreements.
- Arranged supplier bookings for FCL (Full Container Load), LCL (Less than Container Load), and airfreight shipments under Incoterms EXW and FOB.
- Managed end-to-end logistics coordination to ensure timely and efficient cargo movement, including Cross-trade shipments.
- Streamline manual tasks to enable staff to focus on problem-solving and improvements.
- Delivered customized, cost-effective quotes for international and domestic logistics, including warehousing, cartage, and treatment services.
- Secured a major client account in Rarotonga through strategic relationship-building and tailored service solutions, significantly expanding the company’s market presence in the Cook Islands.
- Managed and processed duty drawback claims, ensuring accurate documentation and timely recovery of import duties on goods re-exported or used in manufacturing for export, in compliance with New Zealand Customs regulations.
- Partnered with the packing supervisor to ensure compliant, timely, and secure container packing, driving process improvements.
- Connected businesses with verified suppliers who assist clients worldwide, fostering engagement and future collaboration.
- Developed comprehensive Dangerous Goods SOPs for client suppliers and warehouse management, ensuring safe handling and regulatory compliance.
- Trained and mentored junior staff on compliance best practices, enhancing team capability and service delivery.
- Managed client invoices, ensuring accurate documentation and timely billing for customs-related transactions.
Customs Broker
Burnard International Ltd
Auckland, New Zealand
07.2022 - 04.2024
- Oversaw and trained a team of three, ensuring accurate and timely customs entries for diverse commodities.
- Maintained up-to-date knowledge of import health standards, permits, and regulatory changes.
- Communicated border regulation updates and compliance requirements to clients.
- Developed tools for accurate duty and levy calculations, improving financial accuracy.
- Specialty customs clearances, handling live animals, perishables, dangerous goods, risk-managed program goods, machinery, personal effects, wood products and clothing imports with efficiency and compliance.
Customs Broker
Stellar International Ltd
Auckland, New Zealand
09.2020 - 01.2021
- Conducted thorough research to ensure air and sea freight clearances complied with customs, MPI, and food safety regulations, supporting the achievement of targets and deadlines.
- Continuously analysed repetitive processes and leveraged CargoWise tips and tricks to implement improvements, reducing customs delays and enhancing client satisfaction.
- Managed timely processing of entries, supporting logistics bookings and delivery operations.
Customs Broker
Team Recruitment Ltd (at Burnard International Ltd)
Auckland, New Zealand
03.2020 - 05.2020
- Improved customs clearance by upskilling and consulting regulators, ensuring full compliance and faster processing.
- Applied advanced tariff knowledge, enhanced through expert guidance, to optimize classification and reduce duties.
- Ensured brokerage accuracy by working with regulatory agencies and educating clients on import requirements pre-shipment.
- Streamlined Customs and Biosecurity compliance through continuous learning and efficient audit management.
- Cleared all entries ahead of deadlines by leveraging regulatory insights, supporting timely deliveries.
Customs Officer & Supervisor
Cook Islands Customs Service
Rarotonga, Cook Islands
11.2010 - 11.2019
- Supervised border operations and investigations, training staff in customs control, systems, and investigative procedures.
- Solely designed and delivered a 3-day Introduction to Cook Islands Tariff & Import Entry Writing course, upskilling private and public sector participants.
- Represented Cook Islands Customs in PACER Plus FTA negotiations with Australia and New Zealand, shaping trade in goods policies and contributing to the Pacific Region Tariff 2017.
- Project-managed the successful transition from HS 2012 to HS 2017, coordinating interagency meetings and developing the final HS Tariff 2017 document.
- Led the creation and delivery of compliance workshops and presentations on customs procedures, rules of origin, and FTA transition strategies.
- Interpreted and applied customs laws to ensure compliance for people, goods, and vessels, and investigated document authenticity to verify entry eligibility.
- Led targeted searches of individuals, cargo, and carriers, resulting in seizures and detentions of prohibited or undeclared goods.
- Detected and prevented illegal importation, executing seizures of narcotics, undeclared goods, vehicles, and agricultural products.
Customs Controller (Broker)
Cook Islands Trading Company Ltd
Rarotonga, Cook Islands
03.2011 - 03.2014
- Managed customs brokerage and delivery operations, ensuring smooth import/export clearance, compliance, and secure transport of liquor, perishables, consumer goods, and building supplies. Coordinated timely deliveries while minimising delays and protecting shipment integrity.
- Provided staff with clear processes, guidance, and training to ensure operational efficiency and regulatory compliance.
- Led process improvements in trade facilitation and compliance.
- Managed duty-free inventory records for bonded warehouse, ensuring accurate tracking, compliance with customs regulations, and seamless audit readiness.
Customs Broker
CEVA Logistics, FEDEX Pacific, DSV Air and Sea Ltd, and DHL Express Ltd
Auckland, New Zealand
01.1996 - 01.2010
- Customs Broker roles at Impex Personnel Ltd (CEVA Logistics), Federal Express Pacific Ltd, DSV Air & Sea Ltd, DHL Express Ltd, and ICOMM.
Education
New Zealand Diploma in International Logistics (Freight Forwarding) -
Manukau Institute of Technology
Auckland, NZ01-2024
Leadership Course - Skills For Success Programme
Dale Carnegie & Associates, Inc
Auckland, NZ01-2023
Transport of Dangerous Goods By Air - Initial - IATA Dangerous Goods Training Guidance 7.1 (supervised assessment)
CBAFF of New Zealand
Auckland, NZ01-2023
Advanced Customs Tariff Classification - Textiles
CBAFF of New Zealand
Auckland, NZ01-2023
Advanced Customs Tariff Classification - Machinery
CBAFF of New Zealand
Auckland, NZ01-2022
Customs UUI Course (Customs Broker) -
CBAFF of New Zealand
Auckland, NZ01-2019
Certificate of Origin - GPS With REX System
EU Generalised Scheme of Preferences
Brussels, Belgium01-2018
Mercator Programme Advisor Accreditation Workshop -
World Customs Organisation
Suva, FJ01-2018
Regional Workshop on Harmonised Systems
Oceania Customs Organisation
Suva, FJ01-2017
Advanced Security Cooperation
Asia-Pacific Centre For Security Studies
Hawaii, US01-2017
Protocol To Eliminate Illicit Trade in Tobacco
World Health Organisation
Nadi, FJ01-2016
PACER Plus Intercessional
PACER Plus
Nadi, FJ01-2016
National Consultantions On PACER Plus
PACER Plus
Rarotonga, CK01-2016
Rules of Origin Workshop
Oceania Customs Organisation
Suv, FJ01-2015
NZ Customs Trainee Course
New Zealand Customs Service
Auckland, NZ01-2015
ESR International Health Regulation Workshop
World Health Organisation
Rarotonga, CK01-2015
Market Access in Goods And Product Specific ROO
PACER Plus
Nadi, FJ01-2015
Tariff Classification Course
Cook Islands Customs Services
Rarotonga, CK01-2013
Rules of Origin, RVC, PSR and CTC
Oceania Customs Organisation
Suv, FJ01-2011
Trade in Goods Tariff Codes
Oceania Customs Organisation
Nadi, FJ01-2010
Advanced Tariff Classification - Products of the Chemical and Allied Industries
CBAFF of New Zealand
Auckland, NZ01-2000
Advanced Tariff Classification - Textiles and Textile Articles
CBAFF of New Zealand
Auckland, NZ01-2000
Advanced Tariff Classification - Machinery And Mechanical Appliances ETC of Section XVI
CBAFF of New Zealand
Auckland, NZ01-2000
Skills
- Customs Brokerage & Compliance
- Tariff Classification & Trade Agreements
- Staff Training & Leadership
- Regulatory Research & Risk Mitigation
- Vendor & Stakeholder Management
- Project Management
- Process Improvement
- Software: CargoWise
- Software: Speedi
- Software: Freightshare
- Software: TSW
- Software: Deliverance
- Software: CUSWEB/CUSPCK
- MS Word
- Excel
- PowerPoint
Accomplishments
- Developed and implemented SOPs for high-risk commodities.
- Achieved 97% in CBAFF of New Zealand UUI Customs PIN reactivation exam.
- Promoted three times in four years at Cook Islands Customs Service.
- Led post-audit investigations resulting in significant duty recoveries.
- Managed express cargo project, improving data and revenue collection.
- Implemented process improvements leveraging software like CargoWise and TSW, increasing operational efficiency in customs brokerage and trade facilitation.
- Managed complex customs entries and duty calculations, improving accuracy and financial compliance for importers and exporters.
References
Available upon request.
Timeline
Account Executive – Customs Brokerage Exports and Imports
Export Import Freight (EIF) Ltd
07.2022 - 04.2024
Customs Broker
Burnard International Ltd
07.2022 - 04.2024
Customs Broker
Stellar International Ltd
09.2020 - 01.2021
Customs Broker
Team Recruitment Ltd (at Burnard International Ltd)
03.2020 - 05.2020
Customs Controller (Broker)
Cook Islands Trading Company Ltd
03.2011 - 03.2014
Customs Officer & Supervisor
Cook Islands Customs Service
11.2010 - 11.2019
Customs Broker
CEVA Logistics, FEDEX Pacific, DSV Air and Sea Ltd, and DHL Express Ltd
01.1996 - 01.2010
New Zealand Diploma in International Logistics (Freight Forwarding) -
Manukau Institute of Technology
Leadership Course - Skills For Success Programme
Dale Carnegie & Associates, Inc
Transport of Dangerous Goods By Air - Initial - IATA Dangerous Goods Training Guidance 7.1 (supervised assessment)
CBAFF of New Zealand
Advanced Customs Tariff Classification - Textiles
CBAFF of New Zealand
Advanced Customs Tariff Classification - Machinery
CBAFF of New Zealand
Customs UUI Course (Customs Broker) -
CBAFF of New Zealand
Certificate of Origin - GPS With REX System
EU Generalised Scheme of Preferences
Mercator Programme Advisor Accreditation Workshop -
World Customs Organisation
Regional Workshop on Harmonised Systems
Oceania Customs Organisation
Advanced Security Cooperation
Asia-Pacific Centre For Security Studies
Protocol To Eliminate Illicit Trade in Tobacco
World Health Organisation
PACER Plus Intercessional
PACER Plus
National Consultantions On PACER Plus
PACER Plus
Rules of Origin Workshop
Oceania Customs Organisation
NZ Customs Trainee Course
New Zealand Customs Service
ESR International Health Regulation Workshop
World Health Organisation
Market Access in Goods And Product Specific ROO
PACER Plus
Tariff Classification Course
Cook Islands Customs Services
Rules of Origin, RVC, PSR and CTC
Oceania Customs Organisation
Trade in Goods Tariff Codes
Oceania Customs Organisation
Advanced Tariff Classification - Products of the Chemical and Allied Industries
CBAFF of New Zealand
Advanced Tariff Classification - Textiles and Textile Articles
CBAFF of New Zealand
Advanced Tariff Classification - Machinery And Mechanical Appliances ETC of Section XVI
CBAFF of New Zealand
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