Marisa Blías
Doncaster,VIC
Summary
An accurate and detail-oriented Processing Officer who prepares large volumes of compensation payments with speed and accuracy while maintaining data privacy and integrity. A service driven individual, committed to delivering quality outcomes to tight deadlines in a frontline structured environment, while prioritizing workload and maintaining high level of accuracy. Develops and maintains positive and constructive working relationships to support information sharing. Self-directed, team-driven and confident professional with administrative, business and customer service skills. Over 7 years of experience in workers compensation industry and expertise in financial compensation administration.
Overview
8
8
years of professional experience
Work History
Processing Officer
Employers Mutual Limited (EML)
07.2016 - Current
- Reduced processing errors by conducting thorough quality checks and data validation.
- Enhanced processing efficiency by streamlining workflows and implementing best practices.
- Collaborated with team members to achieve shared objectives and meet tight deadlines.
- Provided excellent customer service by promptly addressing inquiries and resolving issues related to payment processing.
- Maintained strict confidentiality regarding personal information and data privacy in accordance with company policies and legal requirements.
- Streamlined communications between departments by sharing information of updated payment processes.
- Actively participated in ongoing training sessions to ensure up-to-date knowledge on company policies, procedures, and industry regulations.
- Supported fellow Processing Officers during periods of high workload or absences by stepping in to assist with their responsibilities.
- Contributed to the overall success of the organization by consistently delivering high-quality work and maintaining a strong commitment to excellence in all aspects of processing.
- Verified technical specifications and information details before processing paperwork.
Claims Officer
QBE Insurance
11.2015 - 07.2016
- Reduced claims processing time by streamlining documentation and communication procedures.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information on payment status.
- Responded to inquiries by answering questions, providing information and directing customers to appropriate resources.
- Process payment claims in line with set WorkSafe procedures and policies, ensuring that claims are documented correctly.
- Adhere to and implement new WorkSafe practices and procedures, initiating and facilitating change and innovation.
- Provide administration support to internal employees, teams or departments.
Education
Certificate of Attainment - Human Resources Management
Swinburne University of Technology
Melbourne, VIC12.2022
Postgraduate Diploma of Coaching And Counselling - Clinical Psychology
Deakin University
Melbourne, VIC12.2017
Bachelor of Applied Science (Psychology) - Applied Psychology
Deakin University
Melbourne, VIC12.2015
Skills
- Accuracy and precision
- Administrative support
- Agency Collaboration
- Attention to detail
- Adaptability and flexibility
- Business Correspondence
- Critical thinking
- Collaborative Relationships
- Customer service
- Data Integrity
- Document Verification
- Document Evaluation
- Documentation Processing
- Decision-making
- Escalation Identification and Management
- File Management
- Information management
- Multitasking capabilities
- Microsoft Office
- Organising and Prioritising Work
- Problem-solving abilities
- Regulatory compliance
- Relationship building
- Transaction Review
- Time management
- Task prioritization
Timeline
Processing Officer
Employers Mutual Limited (EML)
07.2016 - Current
Claims Officer
QBE Insurance
11.2015 - 07.2016
Certificate of Attainment - Human Resources Management
Swinburne University of Technology
Postgraduate Diploma of Coaching And Counselling - Clinical Psychology
Deakin University
Bachelor of Applied Science (Psychology) - Applied Psychology
Deakin University
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