Summary
Overview
Work History
Education
Skills
Interests
Timeline
Generic

Marisa Calvi

Glenorie,NSW

Summary

Dynamic professional with extensive experience in stock management and customer service at Woolworths Supermarket. Skilled in organizing inventory and implementing tracking systems, resulting in improved accuracy. Proven ability to enhance customer satisfaction through effective problem-solving and clear communication. Committed to fostering positive client relationships and delivering exceptional service.

Overview

39
39
years of professional experience

Work History

Nursery Hand

Empire Nursery
11.2019 - 03.2023
  • Held a senior role in propagation of plants through various methods
  • Engaged in continuous learning about plant care practices and horticultural techniques.
  • Contributed to customer service efforts by providing information on plants and maintenance tips.
  • Supported inventory management through accurate record keeping of plant stock.

Nursery Hand

The Succulent Garden
02.2014 - 09.2019
  • Assisted in planting and maintaining nursery crops using proper techniques and tools.
  • Contributed to sales growth by creating visually appealing plant displays for customers.
  • Assisted in the propagation of plants.
  • Increased customer satisfaction by providing knowledgeable assistance on plant care and selection.

Stock Manager

Woolworths Supermarket
03.2008 - 02.2014
  • All aspects of customer service, including sales and general assistance.
  • Oversaw inventory management processes to ensure accurate stock levels and minimize discrepancies.
  • Implemented inventory tracking systems that improved accuracy and reduced waste significantly.
  • Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
  • Set up displays of merchandise to market new products to customers.
  • Trained and mentored junior staff on best practices for stock organization and handling.

Visual Merchandiser

Myer
10.2003 - 02.2008
  • General customer service duties such as assistance in finding products and helping product selection.
  • Developed and executed visually compelling merchandising strategies that enhanced customer engagement.
  • Worked with store managers to implement new displays, promotions and store layout changes.
  • Assisted with special event planning and execution, incorporating creative visual elements to enhance the overall atmosphere and support promotional objectives.
  • Trained staff on visual standards and best practices, fostering a culture of creative excellence in merchandising.

Receptionist Administrator

Artarmon Chiropractic
09.2002 - 08.2003
  • Developed and maintained positive relationships with clients, enhancing customer satisfaction levels.
  • Coordinated appointment scheduling for staff and clients, ensuring optimal time management.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Maintained organized filing systems, enhancing document retrieval speed and accuracy.
  • Assisted in training new employees, providing essential information and support resources.
  • Kept reception area clean and neat to give visitors positive first impression.

Moving Assistant

Finishing Touch Unpacking Service
12.2000 - 09.2002
  • Provided exceptional customer service by addressing client concerns promptly and effectively.
  • Increased customer satisfaction by efficiently packing and unpacking belongings with care and attention to detail.
  • Offered personalized solutions for clients based on their unique needs and preferences throughout the moving process.
  • Developed rapport with clients by providing friendly service throughout the entire moving process.
  • Adhered to safety regulations during all aspects of the moving process, minimizing risk of injury to self and others.
  • Arranged items at destination according to customer requests and instructions.

Florist

Grace's Florist
01.1984 - 05.2000
  • Designed custom floral arrangements for various occasions, enhancing customer satisfaction and repeat business.
  • Managed inventory levels, ensuring availability of fresh flowers and supplies to meet client demand efficiently.
  • Trained new staff in floral design techniques and shop operations, promoting a cohesive team environment.
  • Implemented effective display strategies to attract customers and increase store visibility within the community.
  • Worked with customers to determine type of arrangement desired, occasion, and date, time and location for each arrangement needed.
  • Developed loyal customer base through attentive service, expert advice, and consistent high-quality product offerings.

Education

Certificate III - Library And Information Services

TAFE NSW
NSW
12-2024

Certificate IV - Digital Arts And Media

TAFE NSW
NSW
12-2001

Bachelor of Science - Human Biology

University of NSW
Sydney, NSW
01-1994

Skills

  • Customer assistance
  • Time management
  • Problem-solving abilities
  • Multitasking Abilities
  • Clear communication
  • Organizational skills
  • Active listening
  • Payment processing
  • Scheduling
  • Administrative support
  • Stock management

Interests

  • Avid Reader
  • Self-published Author
  • Podcaster

Timeline

Nursery Hand

Empire Nursery
11.2019 - 03.2023

Nursery Hand

The Succulent Garden
02.2014 - 09.2019

Stock Manager

Woolworths Supermarket
03.2008 - 02.2014

Visual Merchandiser

Myer
10.2003 - 02.2008

Receptionist Administrator

Artarmon Chiropractic
09.2002 - 08.2003

Moving Assistant

Finishing Touch Unpacking Service
12.2000 - 09.2002

Florist

Grace's Florist
01.1984 - 05.2000

Certificate III - Library And Information Services

TAFE NSW

Certificate IV - Digital Arts And Media

TAFE NSW

Bachelor of Science - Human Biology

University of NSW

Similar Profiles

CREATE PROFILE
Marisa Calvi