Marisa Chiavelli
Summary
After owning and running for 17 1/2 years one of the most successful restaurants on the Mornington Peninsula Ciao Bella, we have sold, and now i find myself searching for a position which I can do on a part time basis at the moment.
I am a leader with a proven track record enhancing guest experience and reducing staff turnover by fostering a culture of open communication and development.
Expert in menu development and staff hiring and supervision, adept at implementing feedback-driven improvements and excelling in customer engagement and event coordination. I am a Dynamic individual with hands-on experience in hospitality & retail and talent for navigating challenges. Bring strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals.
Overview
38
38
years of professional experience
Work History
Restaurant Owner
Ciao Bella Balnarring
04.2007 - 10.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Reconciled cash and credit card transactions to maintain accurate records.
- Correctly calculated inventory and ordered appropriate supplies.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Reduced staff turnover rate with effective leadership, open communication, and employee development opportunities.
Retail Sales
The Shed Balnarring
09.2016 - 03.2017
- Trained new employees on company policies, procedures, and best practices in retail sales techniques.
- Tagged and prepared new merchandise for retail sales.
- Assisted pro shop staff with retail sales, ensuring accurate transactions and inventory control.
- Balanced multiple tasks simultaneously while prioritizing customer needs in a fast-paced retail environment.
Restaurant Manager
L' Osteria Restaurant
03.1987 - 09.2005
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Conducted performance evaluations for staff members, identifying areas of improvement while recognizing outstanding achievements as well.
- Coordinated catering services for private events, delivering memorable experiences while maximizing profits.
Retail Store Manager
Milano Shoes
02.1987 - 06.1991
- Maintained a clean and organized store appearance to enhance the overall shopping experience for customers.
- Completed routine store inventories.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Improved store sales by implementing effective marketing strategies and attractive visual merchandising.
Education
High School Diploma -
Accademia Delle Belle Arti
L’ Aquila1985
Skills
- Menu development
- Staff Supervision
- Business Planning
- Customer Engagement
- Food presentation
- Staff hiring
- POS System Operation
- Labor Cost Controls
- Wine Knowledge
- Event Coordination
Languages
Italian
Full Professional
Timeline
Retail Sales
The Shed Balnarring
09.2016 - 03.2017
Restaurant Owner
Ciao Bella Balnarring
04.2007 - 10.2024
Restaurant Manager
L' Osteria Restaurant
03.1987 - 09.2005
Retail Store Manager
Milano Shoes
02.1987 - 06.1991
High School Diploma -
Accademia Delle Belle Arti
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