Marisa Duncombe

• Organised social outings and groups for seniors in our local area.
• Created quarterly social calendars for clients, stakeholders, and ensured timely delivery.
• Liaised with clients to understand their needs and requirements, customising outings to meet their specific wishes.
• Resolved unexpected issues and emergencies during individual social services, outings, and groups, maintaining poise, and ensuring client satisfaction.
• Conducted risk assessments, assessed venue suitability, and identified potential logistical challenges.
• Managed inventory of supplies and equipment, ensuring availability and condition for upcoming groups, outings, and PPE for support staff.
• Developed and maintained event timelines, ensuring all tasks were completed on schedule.
• Ensured compliance with all health, safety, and legal requirements, minimizing risk and liability.
• Managed and facilitated training, meetings and supervision of staff and volunteers to ensure high levels of service.
• Rostering of support staff and volunteers for individual social support services, social outings and groups.
• Conducted face-to-face initial assessments at the client's home for individual social support services to ensure all clients received a tailored service plan according to their needs.
• Collaborated with the client and family members, ensuring that a care plan is developed with the client's objectives and goals in mind.
• Conducted yearly client re-assessments, or as clients' needs changed, to ensure continuity of care.
• Created promotional flyers for groups and outings to be shared on social media and distributed amongst exiting clients.
• Updated social media account with photos of social outings and groups.
• Ensured that monthly program reports were completed and sent to the manager in a timely manner.
• Managed daily administrative paperwork including invoices, receipts, banking deposits.
• Assisted in collecting past-due invoices and reconciled payments with invoices.
• Collaborated with other departments within the organisation to ensure effective communication between teams.
• Provided customer service support by responding to inquiries via phone, email, or in-person visits.
• Developed and maintained relationships with existing clients to ensure customer satisfaction.

• Evaluated CHSP referrals from My Aged Care for potential intake into Transport, Social Support, and Lawn & Home Maintenance programs.
• Conducted comprehensive initial assessments of clients to determine their eligibility for our programs, and how to best support them.
• Conducted re-assessments of existing clients to track outcomes, and ensure continuity of services and support.
• Advised family members on how best to support their loved ones as they navigate entry-level support.
• Facilitated family meetings to discuss goals and objectives for each client's care plan.
• Developed individualized service plans based on client needs and preferences.
• Responded promptly to inquiries from referral sources regarding the availability of services, or wait times for intake into program services.
• Performed administrative tasks associated with client intakes, including updating client information and completing required forms.
• Responded promptly to emails and phone calls from clients seeking assistance.
• Processed incoming transport bookings and entered them into RouteMatch for scheduling.

• Human resource management
• Sort, distribute and dispatch correspondence to staff members & suppliers
• Write business letters, reports or office memos using word processing programs
• Assist with arranging meetings, including invitations, agendas
• Minute taking of Staff/Admin meetings
• Answer telephone enquiries from Consumers, staff & Contractors, attend to and assist staff in the organisation with their enquiries
• Assist with maintaining staff information using spreadsheet and/or database software
• Operate a range of office machines such as photocopiers, computers, and faxes, Telephones.
• Provide regular monthly reports to management
• File papers and documents
• Compile recruitment pack, Consumer packs and home folders.
• Audits
• Assist with Continuous Improvement Register
• Assist in the implementation of internal controls, information management systems, processes, and procedures
• Maintain and enhance skills through participation in external and internal education and developmental activities as directed
• Provide high-quality customer service to all external and internal customers
• Assist with management of rostering system
• Identify and communicate opportunities for service improvement
• Ensure all behaviour, communications and documentation of self are consistent with relevant legislation
• Commonwealth Health Support Programme referral intake on MAC Portal.
• Administration of new CHSP clients & ensuring a smooth positive transition to entry level care
• Regular communication with CHSP clients/representatives
• Organising services for CHSP clients & liasing with Allied Health Professionals

• Human Resource Management

• Sort, distribute and dispatch correspondence to staff members & suppliers

• Write business letters, reports or office memos using word processing programs

• Assist with arranging meetings, including invitations, agendas

• Minute taking (shorthand) of Resident/Staff/Board Meetings

• Answer telephone enquiries from staff/suppliers, attend to and assist staff in the organisation with their enquiries

• Assist with maintaining staff information using spreadsheet and/or database software

• Operate a range of office machines such as photocopiers, computers, and faxes

• File papers and documents

• Research and assist with the review of documentation

• Compile data for clinical indicators

• Assist with risk assessment processes and completion

• Assist in implementation of internal controls, information, management systems, processes, and procedures

• Maintain and enhance skills through participation in external and internal education and developmental activities as directed

• Provide high-quality customer service to all external and internal customers

• Management of rostering system

• Responsible for rostering 40+ staff.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Assisted in medication administration.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Documented patient intake and dietary requirements and assisted with feeding.

• Responded to telephone inquiries from clients and delivered information to inform and educate callers.
• Sorted and distributed incoming mail, dispersing to appropriate departments and personnel.
• Facilitated communication through effective management of incoming correspondences, including phone calls, emails and letters.
• Kept reception area clean and organized to offer positive first impression to every visitor.
• Booked transport for doctor, hospital appointments and shopping trips for our customers.

• Responded to telephone inquiries from clients and delivered information to inform and educate callers.
• Received and routed incoming calls and correspondence to promote timely communication.
• Assisted with administrative tasks, including filing, answering phones.
• Documented and shared meeting minutes.
• Opened, sorted and responded to routine correspondence on behalf of business leaders to facilitate communication and streamline processes.

• One achievement that I hold dear to my heart and am very proud of is my work with Polycystic Ovarian Syndrome. The impact of PCOS is endless and unfortunately infertility, weight gain and even miscarriage are just some of the most common side effects this condition bears.
• Being a long time suffer myself of this syndrome I was very passionate in my achievements for supporting other women. With passion in my heart and a true enthusiasm I created a website for easy accessibility for other suffers and supporters to have easy accesses to information, treatments and supports through this journey.
• Additionally, to this website, I linked women together through support groups created by myself to ensure they were encouraged and always had someone to lean on, talk to and knew their journey. These support groups were of great comfort, to be able to share, seek comfort and learn from each other brought them one step closer in the healing process.
• Created 3 online support groups for women with PCOS.
• A general support group for women with PCOS.
• A support group for women who were trying to concieve.
• A support group for women who have had children - another general support group but for women who had children. A safe place for them to talk about children without upsetting women who hadn't had any children.
• I took pride in raising awareness of PCOS through the media. I managed to secure a segment on A Current Affair to ensure public understanding and exposure of this Syndrome. Cosmopolitan Magazine and The Blue Mountains Gazette Newspaper also took my story and published it.
• While my voluntary work was basically full time working from home, as I received over 300 emails per day and provided online support, additionally my efforts were put towards trying to achieve some relief for these suffers. I organised outings, women’s groups and just plain meetings where we were all able to come together for debriefings and feel supported.

• Responded to telephone inquiries from clients and delivered information to inform and educate callers.
• Received and routed incoming calls and correspondence to promote timely communication.
• Assisted with administrative tasks, including filing, answering phones.
• Documented and shared meeting minutes.
• Generated shipment invoices, prepared packages and set up courier deliveries for customers.

• Assisted patients with shaving, bathing and oral hygiene to promote healthy habits and overall wellness.
• Responded to patient alarms and needs-assessment requests to identify course of treatment.
• Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
• Fostered relationships with patients, caregivers and healthcare teams to achieve individual care plan targets.
• Managed and maintained patient rooms, shared-living areas and nursing stations.
• Documented information in patient charts and communicated status updates to interdisciplinary care team.
• Volunteered to work additional shifts and overtime during busy periods to maintain proper staffing and floor coverage.
• Exhibited compassionate care and communication regarding issues surrounding death and dying.
• Documented patient intake and dietary requirements and assisted with feeding.