Summary
Overview
Work History
Education
Skills
hobbies include: staying active, being at the beach, reading, socialising
Timeline
Generic

Marisa Fattore

Hope Island,QLD

Summary

Proven to excel in customer engagement and team collaboration, Uses problem-solving and social skills at Bunnings Warehouse to consistently surpass sales targets. Approachable personality and dedication to hygiene practices fostered loyalty among clients at I AM HAIR DURAL, enhancing overall customer satisfaction and safety. An organised and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Friendly, outgoing individual who excels in building connections with clients and customers in order to build trust. Always wanting to grow and challenge themselves and expand their skillset, as well as having a very nurturing, patient and understanding personality. Detail-oriented team player with strong organisational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and passionate job seeker with strong organisational skills eager to secure entry-level Childcare Educator Assistant position. Ready to help team achieve company goals.

Overview

4
4
years of professional experience

Work History

Retail Sales Associate

Bunnings Warehouse
10.2020 - Current
  • Greeted up to 150 customers per shift and helped with product questions, selections, and purchases.
  • Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
  • Answered various questions about store policies and addressed customer concerns.
  • Assisted with the Kids Craft Club on weekends
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Developed multiple strong relationships with repeat clients, leading to increased loyalty and return visits.
  • Assisted in managing inventory levels, accurately processing shipments, and restocking merchandise as needed.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Built customer loyalty and retention by delivering excellent shopping experiences.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Collaborated with team members to meet and exceed monthly sales targets consistently.
  • Enhanced visual merchandising displays by arranging products strategically, attracting more customers to the store.
  • Contributed to loss prevention efforts by maintaining vigilant awareness of potential theft risks on the sales floor and reporting suspicious activities as required.
  • Handled customer complaints with empathy and patience, resolving issues to maintain positive store reputation.
  • Trained new employees in sales techniques and store procedures, improving team effectiveness.
  • Managed inventory to prevent stock shortages, ordering new items as necessary.
  • Provided exceptional customer service, leading to repeat store visits and enhanced customer loyalty.

Apprentice Hairdresser

I AM HAIR DURAL
11.2022 - 05.2023
  • Assisted hair stylists with colorwork by applying base colors and toners.
  • Assisted front desk by answering phone calls, taking appointments and checking clients in.
  • Maintained a clean and organized work area, adhering to strict sanitation guidelines for health and safety purposes.
  • Helped get clients' hair ready for treatment by shampooing and conditioning at wash station.
  • Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
  • Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
  • Assisted senior hairdressers in complex tasks, ensuring smooth salon operations and timely service delivery.
  • Completed basic styles for regular customers by using strong blow-drying and curling abilities.
  • Demonstrated adaptability by quickly learning new products introduced into salon offerings.
  • Studied advanced techniques to develop proficiency and better serve customers.
  • Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
  • Upheld highest standards of professionalism throughout all interactions with clients, colleagues, supervisors.
  • Built connection and trust with clients to ensure they feel comfortable in salon.

Education

Bachelor of Exercise Science And Business - Exercise Physiology, Education, Occupational. T

Griffith University
Gold Coast, QLD
10.2028

Skills

  • Teamwork and Collaboration
  • Social Skills Development
  • Approachable
  • Problem-Solving
  • Time Management
  • Friendly
  • Cheerful and energetic
  • Active listener
  • Hygiene practices
  • Patience and Empathy
  • Safety awareness
  • Customer Service

hobbies include: staying active, being at the beach, reading, socialising

I love to keep myself active and busy. Most of my days start with either a sunrise walk along the beach or an early gym session to start my day right. I've always been interested in sports and staying active, especially during Primary School and High School when I participated in as many sporting and social events that were provided, such as Netball, Touch Football, Soccer, etc.


I use to study a Bachelor of Psychology, although am currently studying a Bachelor of Exercise Science and Bachelor of Business to lead into a career in either Occupational Therapy, Education or Exercise Physiology.


I've always loved the beach and spending my spare time outside, whether it be with a group of friends or by myself. I love to read both fiction and non-fiction books and explore my knowledge on multiple topics. I enjoy teaching and educating people on things I learn whether it be through self-help books, University Classes, or everyday life experiences.


Socialising and meeting new people is extremely valuable to me. I consider myself extremely friendly, approachable and outgoing and always strive to do my best to make people feel comfortable around me. Whether it be at work or out in social settings I always like to meet new people and go outside my comfort zone. I'm very hardworking and always want to be improving, learning and challenging myself.

Timeline

Apprentice Hairdresser

I AM HAIR DURAL
11.2022 - 05.2023

Retail Sales Associate

Bunnings Warehouse
10.2020 - Current

Bachelor of Exercise Science And Business - Exercise Physiology, Education, Occupational. T

Griffith University

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Marisa Fattore