Marisa O'Neill
Wellard,WA
Summary
Conscientious and goal-oriented Client Management Specialist with demonstrated excellence in various fields including Logistics, Travel & Tourism and Retail. I am accustomed to being responsible for a multitude of tasks simultaneously with the ability to prioritise and manage time effectively and efficiently whilst maintaining a safe and highly collaborative working environment.
I am known to remain calm, level-headed and productive in any situation and am seeking to undertake a new and exciting opportunity, where I can develop and broaden my skills whilst also contributing positively to the growth and attainment of the organisation’s objectives.
Outlined in my employment history; are my strengths in sales across a range of industries including Travel, Hospitality, Menswear, Transport & Logistics.
Experienced with coordinating and executing successful events for various clients. Utilizes exceptional organizational skills and attention to detail to ensure smooth and memorable events. Knowledge of vendor management, budget control, and client communication to deliver high-quality results.
Overview
20
20
years of professional experience
Work History
Event Planner
Allegro Management
03.2019 - Current
- Event Design, Style and Supply.
- Coordinated schedules and timelines for events.
- Implemented contingency plans to address last-minute changes or unforeseen events.
- Enhanced client satisfaction by executing memorable and well-organized events.
- Collaborated with various vendors to ensure seamless execution of events and timely delivery of services.
- Ensured compliance with local regulations by obtaining necessary permits and licenses for each event.
- Balanced multiple projects simultaneously, ensuring that each event received the necessary attention for a successful outcome.
- Provided exceptional customer service throughout the entire planning process, from initial consultation to post-event followup.
Store Manager
Roger David Menswear
11.2017 - 11.2018
- Maintained professional knowledge of industry trends through attending trade shows, conferences, networking events, reading publications related to menswear fashion industry.
- Enhanced visual displays through creative use of mannequins, lighting, signage, and props, resulting in increased foot traffic and sales conversions.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Achieved customer satisfaction by providing personalized styling recommendations and assisting with fit adjustments.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
2nd Assistant Manager
Ed Harry Menswear
04.2017 - 11.2017
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained visual merchandising standards to create an appealing shopping experience for customers.
- Supported store manager in training new employees, fostering a positive work environment for team development.
- Provided exceptional customer service through active listening, understanding individual needs, and offering appropriate solutions or recommendations in line with company policies.
- Assisted upper management in achieving sales targets through consistent monitoring of sales performance metrics.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Supervised day-to-day operations to meet performance, quality and service expectations.
Traineeship Dump Truck Operator
BHP Billiton
09.2016 - 08.2017
- Inspected truck equipment and supplies such as tires, lights, brakes, gas, oil, and water.
- Manoeuvred trucks to correct locations for material drops, working with large equipment operators to correctly position loads for best distribution.
- Maximized productivity by maintaining a clean working environment both inside the dump truck cab and around the exterior.
- Contributed to successful project completion by transporting materials efficiently and safely between locations.
- Adapted to various terrains and weather conditions, ensuring safe and efficient transportation of materials regardless of circumstances.
Senior Travel Consultant
The Holiday Stop
05.2014 - 08.2016
- Apt in providing information to clients concerning local, interstate and international tours, travel routes, accommodation, local customs, fares, and travel regulations
- Accommodating, able to determine client requirements and advise on suitable travel options
- Orchestrates all process, ensures all bases are covered
- Process travel, accommodation and related bookings
- Confirm bookings and notify clients of luggage limits and insurance, medical, passport, visa and currency requirements
- Issues tickets for travel, accommodation vouchers and all relevant documentation
- Collects payments and maintain records of transactions
- Assists with changes to travel arrangements and bookings where required
- Delivered exceptional service through prompt responses to customer inquiries via phone, email, or chat platforms.
- Increased client satisfaction by providing personalized travel recommendations and itinerary planning.
Advertising Sales Executive
Market Creations
05.2014 - 01.2016
- Develop and launch advertising campaigns to increase marketing network and sales
- Identify and drive key areas for new business opportunities
- Perform ongoing market research to identify and capitalize on unmet marketing
- Actively promote Market Creations and the publications produced
- Continuously market and up-sell advertising packages to existing and potential clients demonstrating the benefits and value
- Creation of sales proposals and packages tailored to suit client requirements
- Ensure forecasted KPI’s exceed expectations
- Develop marketing strategies and create advertising features, ensuring publication meets applicable deadlines
- Provide assistance and support to colleagues with advertising campaigns to achieve commitment and increase sales
- Expanded market presence by identifying new business opportunities and successfully closing deals with prospective clients in a competitive landscape.
- Strengthened existing client partnerships through regular check-ins and reviews, ensuring continued satisfaction with our services and exploring opportunities for upselling or cross-selling additional products.
Store Manager / Casual
Man to Man Menswear
03.2005 - 08.2015
- Managed store organization, maintenance, and purchasing functions.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Managed inventory control processes to restore back stock, control costs, and maintain sales floor levels to meet customer needs.
- Recruited and retained top talent, with focus on completing timely performance evaluations, providing positive feedback, and rewarding superior performance.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Increased average transaction value by upselling products, promoting add-ons, and cross-selling complementary items.
- Boosted employee retention rates by fostering a positive work environment, providing growth opportunities, and offering competitive compensation packages.
Travel Consultant
Flight Centre
01.2013 - 01.2014
- Organized trips for individual, family and business travelers.
- Handled sensitive information with professionalism and discretion.
- Worked closely with clients to understand unique needs and meet specific travel desires.
- Informed clients of travel policies and utilized preferred vendors to maximize company profits
- Increased repeat business by providing outstanding customer service and addressing client concerns promptly.
- Exceeded customer service satisfaction standards by understanding and anticipating clients' expectations.
- Educated clients on destination-specific considerations such as customs regulations, local attractions, or cultural norms to enhance their overall experience abroad.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Addressed unforeseen challenges during trips by coordinating alternative arrangements or providing support as needed.
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Kept abreast of all airline rules, regulatory requirements and industry standards when scheduling travel arrangements.
- Maintained accurate records of bookings, payments, and client information for smooth operations and future reference.
National Sales
Interfreight Logistics
02.2011 - 03.2013
- Demonstrated a high degree of flexibility, self-direction and the ability to relate positively and respectfully to stakeholders across all levels, including 3rd party vendors and clients
- Displayed strong administrative skills as well as a keen sense of responsibility in taking charge of day-to-day program of tasks and activities, including booking and freight tracking, account management
- Exhibited reliability and accuracy in handling various billing and finance processes, including but not limited to quoting and invoicing, cross checking invoices, and payment handling
- Showed outstanding leadership skills; trained and mentored newly hired staff members
- Adhere to WHS systems in accordance with company policies & procedures
Education
Certificates 3 & 4 - Tourism And Travel Management
Franklin Scholar
Osborne Park WA04-2014
Diploma of Hospitality Management - Front of House
North Metropolitan TAFE
Carine WA09-2002
Skills
- Highly motivated
- Planning and Organization
- Problem-Solving
- Strong multi-tasking
- Vendor / Supplier Collaboration
- Upselling and Cross Selling, KPI Focused
- Meticulously detail-oriented
- Reliability and punctuality
- Professional Appearance
- Product Knowledge
- Rapport and relationship building
- Continuous improvements
References
- Renata Victor, 0403 564 516
- Darren Lee, 0419 930 404
- Anthony Fuda, 0438 293 898
- Natalie James, 0410 169 374
Languages
English
Native or Bilingual
Italian
Professional Working
Timeline
Event Planner
Allegro Management
03.2019 - Current
Store Manager
Roger David Menswear
11.2017 - 11.2018
2nd Assistant Manager
Ed Harry Menswear
04.2017 - 11.2017
Traineeship Dump Truck Operator
BHP Billiton
09.2016 - 08.2017
Senior Travel Consultant
The Holiday Stop
05.2014 - 08.2016
Advertising Sales Executive
Market Creations
05.2014 - 01.2016
Travel Consultant
Flight Centre
01.2013 - 01.2014
National Sales
Interfreight Logistics
02.2011 - 03.2013
Store Manager / Casual
Man to Man Menswear
03.2005 - 08.2015
Certificates 3 & 4 - Tourism And Travel Management
Franklin Scholar
Diploma of Hospitality Management - Front of House
North Metropolitan TAFE
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