MARISA RODRIGUES

Provide customer service to outpatients in all areas of Day Therapy, being chemo day unit, medical day unit, clinical trials, apheresis and oncologist clinics.

Advance planning - ensuring future treatment and clinic appointments are in place according to treatment plans.

Complete administrative tasks including admissions, reconciling patient reports, calling pathology companies for blood results, updating patient details, triaging and actioning department inboxes.

Liaise and work collaboratively with medical staff to achieve best outcomes for patients.

Proficient in using EPIC and IPM systems.

• Open and close polling booth.
• Ordinary vote issuing officer - Check elector identification and eligibility and mark elector numbers in register. Issue and collect voter ballot papers. Address voter questions and concerns.
• Ballot box guard - Ensure the security of ballot boxes throughout polling and that votes are placed in the correct ballot box.
• Queue controller - Manage queues and direct voters to relevant voting and exit points. Assist voters from culturally and linguistically diverse backgrounds, and voters with physical impairments who may require extra help.
• Hygiene Officer - Prepared, cleaned and maintained polling stations. Conduct regular touchpoint cleaning.
• Assist with sorting, counting and reconciling of votes once polling has closed.

Processing postal vote application forms for the Australian Electoral Commission.

Perform high speed data entry, applying a high attention to detail and accuracy.

Verify paper based documentation against online forms.

Worked autonomously and collaboratively.

• Support a safe environment for overseas return travellers who are required to enter a mandatory period of hotel quarantine.
• Ensure adherence in maintaining physical distancing and good hygiene practices
• Strictly follow infectious diseases prevention and control processes
• Liaise with hotel staff, authorised officers and medical staff at the hotel
• Communicate risk related situations clearly and promptly
• Escalate issues for resolution as required
• Complete compliance courses in emergency procedures, privacy compliance, security awareness, code of conduct, fraud and corruption, respect in the workplace and good record keeping.

• Provide customer service across various airport services including check in, Qantas Club lounges, service desk for disrupted customers, wheelchair assistance, meet and greet services and group check in
• Dispatch aircraft, working to a precision timing schedule
• Consult with customers to evaluate their needs and determine best options
• Calming frustrated customers and resolving issues within a minimal time frame, hence repairing trust
• Engage daily with internal management and relevant departments
• Delay handling and disruption management
• Working as part of a team and autonomously under pressure situations
• Constantly seeking new ways to improve customer satisfaction
• Maintain regular course compliance in dangerous goods, anti bribery law, drug and alcohol awareness, safety and security awareness, human factors, customers with specific needs, privacy awareness, code of conduct, manual handling and aircraft doors and aerobridge certification
• Experienced with various Qantas check in systems, including Tarsan, Qube and Altea.

• Provide knowledge of Qantas products and services in a high volume call centre
• Book flight itineraries, hotel accommodation and car hire
• Work in the executive reservations department dealing exclusively with corporate clients and building rapport
• Proactively following up on customer enquiries not immediately resolved
• Consistently meeting performance indicators such as volume, accuracy and sales.