Marissa Decker
Helensburgh,NSW
Summary
Driven beautician and business owner with a proven track record at Beauty Of Life, enhancing client satisfaction and loyalty through exceptional customer service and attention to detail. Skilled in social media promotion and customer relations, successfully increased client retention. Expert in beauty treatments and consultations, significantly boosting salon revenue and client base.
Overview
11
11
years of professional experience
Work History
Business Owner
Beauty Of Life
08.2021 - Current
- Established strong client relationships through excellent communication and attentive service.
- Suggested treatments and styles to suit customer appearance and fashion choices.
- Enhanced client satisfaction by providing personalized beauty consultations and recommending suitable treatments.
- Educated clients on proper skincare routines and product usage to maintain their desired look at home.
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Built a loyal clientele through excellent communication skills and attention to detail in all beauty services provided.
Brow Artist
Soul Brow Studio
09.2020 - 08.2021
- Increased client retention by building strong relationships through excellent communication and understanding client needs.
- Educated clients on proper brow maintenance techniques to extend the benefits of their treatments.
- Increased customer loyalty through exceptional service, resulting in repeat bookings and referrals.
- Consulted with clients during appointments to understand their needs and deliver tailored results accordingly.
- Strengthened brand reputation by sharing before-and-after photos of client transformations on social media platforms.
- Increased drama of looks by completing lash lifts and tints for clients.
Brow Artist
Honey Tusk
02.2019 - 09.2020
- Upsold additional services such as lash lifts, tinting, and brow shaping, boosting overall revenue for the salon.
- Promoting company through social media by showcasing different styles of brows and lashes on previous clients.
- Performing duties such as appointment booking, answering phones and cleaning salon.
- Cash handling and reconciliation of each days tracking.
- Consulted clients regarding their needs and any contraindications.
- Sculpting/ shaping brows.
- Face waxing with strip and hard wax.
- Lash lifts.
- Recommending brow and skin care products.
Beautician
D'vine Skin and Body
03.2013 - 02.2019
- Maintained a clean, hygienic work environment to ensure client safety and comfort throughout treatments.
- Waxing / Tinting.
- Pedicures / Manicures / Shellac nails.
- Make up.
- Performed various beauty treatments for improved skin health, including facials, peels, and microdermabrasion.
- IPL laser hair removal.
- Reordering products monthly after stocktake.
Education
Diploma Beauty Therapy - Beautician
SCA South Coast Academy Hair And Beauty
12.2016
Cert IV Beauty Therapy - Beautician
SCA South Coast Academy Hair And Beauty
Shellharbour, NSW11.2015
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Appointment Scheduling
- Social Media
- Excellent Multitasking
- Positive Attitude
Timeline
Business Owner
Beauty Of Life
08.2021 - Current
Brow Artist
Soul Brow Studio
09.2020 - 08.2021
Brow Artist
Honey Tusk
02.2019 - 09.2020
Beautician
D'vine Skin and Body
03.2013 - 02.2019
Diploma Beauty Therapy - Beautician
SCA South Coast Academy Hair And Beauty
Cert IV Beauty Therapy - Beautician
SCA South Coast Academy Hair And Beauty
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