Marissa Etuale
Summary
Outgoing administrator with experience overseeing multiple tasks and managing employees successfully.
Hardworking and passionate job seeker with strong organisational skills eager to secure administrative position.
To seek and maintain full-time position that offers professional challenges utilising interpersonal skills, excellent time management and problem-solving skills.
Consistently looking for ways to improve and enhance productivity skills.
Overview
8
8
years of professional experience
Work History
Customer Service Manager
Coles
Taigum
05.2024 - Current
- Resolved customer complaints while prioritizing customer satisfaction and
- Managed a team of 20+ team members of all different work backgrounds and continuously helped improve there skills to improve team performance and efficiency for our customers
- Constantly collaborated with upper management on how to improve metrics and hit targets as a team.
- Hired and trained up multiple team members.
- Rostered weekly for the department efficiently while meeting budget requirements and targets.
- Communicated daily to team about upcoming promotions and new technology that would come into the department
- Took the time to focus on team behaviours and offered support when needed.
- Run morning briefings to communicate with other departments on upcoming events/ promotions.
- Report thefts through a platform weekly and check footage when needed.
- Investigated discrepancies from registers in relation to money or products.
- Answer the phone when it rings and redirects them to appropriate team or helps where I can.
- Covered for 5 months of being a point of sale coordinator while also being a customer service manager and still achieved daily metrics
Point of Sale Coordinator
Coles
Taigum
11.2023 - 01.2025
- Printed, ripped and organised over 6,000 promotional tickets at a time.
- Managed a team to meet daily targets efficiently and effectively. Placing orders to replenish stock
- Organising and implementing point of sale material.
Customer Service Second in Charge
Coles
Taigum
05.2023 - 05.2024
- Worked my way up from team member to supervisor now to caretaking for the manager when absent
- Developed strong relationships with customers for increased loyalty and growth for the business.
- Trained new sales team members, improving overall team productivity and efficiency.
- Rostering/ admin work and daily audit checks.
- Keeping on top of and meeting daily KPI’s while delegating and working with a team of all ages
- Opening/ closing the store and managing shifts.
- While I was the second in charge I also covered for the duty manager when they were absent and ran the store and followed usual operating standers of maintaining the cleanliness of the store and did daily markdowns of products.
- I have also helped in many different department across the store to increase my knowledge and help the team.
Customer Service Supervisor
Coles
Taigum
05.2021 - 05.2023
- In charge of leading and managing the team in a shift
- Opened and closed store multiple times a week.
- Contributed to teams daily targets and ensuring we were hitting them.
- Replaced shifts for team when needed.
- Responsible for fixing any issues that would occur with team, registers or self check out machines as well as customer needs.
Customer Service Team Member
Coles
Taigum
10.2017 - 05.2021
- Provide excellent customer service to all customers.
- Team work and how to be a reliable team member.
- Serve customers coming in and out of the store
- Processing transactions and all different types of payments
- Tidying my area to stay efficient
Education
Year 12 Graduate -
Aspley State High School
Aspley, QLD11 2020
Certificate II - Tourism
Online
11 2020
Skills
- Organization and Time Management
- Project Planning
- Remote Office Availability
- Dependable and Responsible
- Multitasking Abilities
- Supervision and leadership
- Critical Thinking
- Data Entry
- Meeting targets and business standards
- Quick and enthusiastic learner
- Hands on hardworker
- Reliable and adaptive to respond to changes in workload and priorities
- Cash handling
- Adherence to high customer service standards
- Team building and leadership
- Exceptional telephone etiquette
- Call center management
- Staff training
- Positive and constructive feedback
Referee
Sophie Kent - Store Manager for Coles
- 0401407925
Adii Campbell - Fresh Trade Manager for Coles
- 0431674785
Erin Di Bella - Former Customer Service Manager for Coles
- 0478616108
Timeline
Customer Service Manager
Coles
05.2024 - Current
Point of Sale Coordinator
Coles
11.2023 - 01.2025
Customer Service Second in Charge
Coles
05.2023 - 05.2024
Customer Service Supervisor
Coles
05.2021 - 05.2023
Customer Service Team Member
Coles
10.2017 - 05.2021
Year 12 Graduate -
Aspley State High School
Certificate II - Tourism
Online