Marissa McDean
Karuah,NSW
Summary
Dynamic and results-oriented professional with extensive experience in customer service roles at Coles Express and Mobil Fast Food. Demonstrated ability to manage high-stress situations with empathy, enhancing customer loyalty. Skilled in active listening and critical thinking, adept at working both independently and as an integral team member. Proven track record of resolving complex customer complaints, fostering increased satisfaction and repeat business.
Overview
29
29
years of professional experience
Work History
Customer Service Representative
Coles Express
03.2005 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Managed teams of people in a fast paced customer service role in a safe and efficient manner
Jillaroo
Kuloo Station
10.2000 - 11.2004
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- All aspects of animal husbandry and managing a large cattle and sheep station
Customer Service Representative
Mobil Fast Food
07.1996 - 08.2000
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Handled all aspects of fast food and fuel industry
Education
Bulahdelah Central School
BulahdelahSkills
- Customer service
- Active listening
- Critical thinking
- Safety conscious
- Trustworthy & honest
- Team player
- Excellent communication skills
- Works well in a team & alone
Timeline
Customer Service Representative
Coles Express
03.2005 - Current
Jillaroo
Kuloo Station
10.2000 - 11.2004
Customer Service Representative
Mobil Fast Food
07.1996 - 08.2000
Bulahdelah Central School
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