Marissa Van Den Engel
Kardinya
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in all aspects of customer service and hospitality, with a focus on the customer. Hardworking and passionate, eager to secure my next career driven position. Ready to help any team achieve company goals.
Overview
9
9
years of professional experience
Work History
Cafe Venue Manager
Palette
09.2024 - Current
- Enhanced customer satisfaction with excellent communication, problem-solving skills, and timely resolution of issues.
- Took on rosters and schedules, hiring, and training to ensure a high level of service quality at all times.
- Evaluated customer feedback on a regular basis to identify areas for improvement within venue operations and implemented necessary changes accordingly.
- Collaborated with marketing team to promote the venue through social media campaigns, resulting in increased brand awareness.
Restaurant Manager
The Rechabite
06.2024 - 12.2024
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Monitored inventory of supplies and purchased orders to maintain adequate stock levels.
- Reconciled cash and credit card transactions to maintain accurate records.
Restaurant Manager
Shui Subiaco
12.2022 - 02.2024
- Ensured compliance with local health department regulations through regular staff training sessions and facility inspections.
- Fostered an inclusive atmosphere with open communication channels for all employees to voice concerns or suggestions freely.
- Mentored and developed staff members for career advancement opportunities, leading to a more skilled and motivated workforce.
Utility Work- Minesite
Sodexo
03.2022 - 11.2022
- Skilled at working independently and collaboratively in a team environment.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
Boterhuis
Customer Service Professional
03.2016 - 08.2019
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Developed rapport with customers through active listening skills, leading to higher retention rates
- Resolved escalated customer issues, restoring confidence in company's commitment to service excellence.
Education
MBO Level 4 - Tourism And Recreation
ROC Mondriaan
Den Haag - Netherlands 10.2017
Internship - Office Manager - Reception
Lazaretto Las Hotel
Spain 06.2017
Skills
- Customer engagement
- Employee scheduling
- Operational efficiency
- Fostering a fun yet professional workspace
- Social media marketing
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
Timeline
Cafe Venue Manager
Palette
09.2024 - Current
Restaurant Manager
The Rechabite
06.2024 - 12.2024
Restaurant Manager
Shui Subiaco
12.2022 - 02.2024
Utility Work- Minesite
Sodexo
03.2022 - 11.2022
Boterhuis
Customer Service Professional
03.2016 - 08.2019
MBO Level 4 - Tourism And Recreation
ROC Mondriaan
Internship - Office Manager - Reception
Lazaretto Las Hotel
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