Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Generic

Marita Dennis

Narre Warren

Summary

Knowledgeable and dedicated customer service professional with extensive experience in the automotive industry. Solid team player with outgoing, positive demeanour and proven skills in establishing rapport with both colleagues, customers and suppliers. Motivated to maintain customer satisfaction and contribute to company success, focused on quality, meeting deadlines and process optimisation. Articulate, energetic and results-oriented with a passion for developing
relationships, cultivating partnerships and growing businesses. Already established background with Toyota.

Overview

10
10
years of professional experience

Work History

Receptionist Administrator

Maryborough Toyota (BCM Toy Pty Ltd)
09.2022 - Current
  • Handled complaints and questions, and re-directed calls to other team members.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Answered incoming calls, directing customers to individuals addressing specific needs.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Completed banking both EFT and cash twice daily to ensure accurate till at start and end of day.
  • Completed daily filing.
  • Invoicing of all receipts.
  • Managed dealership police and red book.
  • Completed new vehicle registrations and transfers.
  • Corrected any mistakes with Vicroads registration via partner portal helpline using ticket numbers and formal letterheads.
  • Completed weekly timesheet for Payroll.

Machine Operator Packer

Don KR Castlemaine
04.2022 - 09.2022
  • Reviewed outbound merchandise for errors or complications to protect employer reputation and boost customer satisfaction ratings.
  • Observed machine operations to verify quality and conformity of packaged products, stepping in to resolve issues promptly and avoid costly production errors.
  • Counted and recorded finished and rejected packaged items.
  • Maintained optimal equipment performance by carrying out simple hourly maintenance on machines.
  • Inspected meat to perform quality assurance checks.
  • Packaged and attached labeling to various meat selections.
  • Sanitized surfaces to maintain cleanliness of food service area.
  • Coordinated team member movements based on current needs, avoiding safety concerns or delays.
  • Reviewed daily production schedules to inform effective prioritization and delegation of tasks.
  • Adjusted machinery and notified supervisors of malfunctions.
  • Generated production data to complete necessary paperwork by accurately measuring and weighing materials.

Service Advisor

Bedggoods Motor Group
09.2020 - 05.2021
  • Informed customers of service specials, completion times and service expenses to provide exemplary customer service.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Escalated incidents to next level to remain compliant with company's standards and procedures.
  • Handled customer issues with confidence, using complex problem solving to provide effective resolution.
  • Maintained high customer satisfaction standards to meet or exceed targets.
  • Carried out all duties as per previous service advisor position.
  • Stood in as service manager when required.

Service Advisor

Berwick Mazda
09.2019 - 09.2020
  • Handled customer issues with confidence, using customer centric attitude to provide effective resolution.
  • Pleasantly greeted customers and asked open-ended questions to better determine needs.
  • Suggested add-on services that would be helpful to customers and improve bottom line.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Trained staff on operating procedures and company services.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Promptly responded to inquiries and requests from prospective customers.
  • Helped numerous customers daily by approaching conversations with positive attitude and following up with actions.
  • Developed, updated and organised client databases to handle customer and dealership data.
  • Responded to customer requests for products, services and company information.
  • Built long-term, loyal customer relations by providing top-notch service and detailed order, account and service information.
  • Maintained up-to-date knowledge of product and service changes.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.

Automotive Mechanic

Berwick Mazda
11.2014 - 09.2019
  • Assessed vehicle maintenance status and completed mileage-based services, including changing out belts, filling fluids and replacing gaskets.
  • Read and followed technical documentation to complete accurate repairs.
  • Inspected customer vehicles for wear, tear and damage from accidents.
  • Maintained vehicle records by recording service and repairs.
  • Repaired engine failures and mechanical and electrical systems malfunctions and replaced parts and components to maintain vehicle functional condition.
  • Updated job knowledge by participating in educational opportunities and reading technical publications.

Education

Completed Year 11 VCE

Highview Christian Community College
Maryborough, Victoria
10.2014

Certificate II, Light Vehicle Automotive (V.E.T)

Ballarat High
Ballarat, Victoria
09.2014

Skills

  • Invoicing/costing
  • Sales Goals - meeting set KPI
  • New Product Information
  • Customer Complaint Resolution
  • Insurance Knowledge
  • Predictive and Preventive Maintenance
  • Computer knowledge - competent use of Microsoft Word, Excel and internet skills
  • Competent use of dealer management systems, Kiazen and REV
  • Scheduling
  • Client Needs Assessment
  • Appointment Setting
  • Product Knowledge
  • Vehicle Maintenance - including fleet company liaison
  • Invoice Preparation
  • Computer literacy
  • New vehicle registrations
  • Vehicle transfers
  • VRO/Registration checks

Accomplishments

    Carried out public speech to Melbourne all girls school on behalf of Mazda Australia, in relation to women in the automotive industry.

    Collaborated with a film team on behalf of Mazda Australia to create national apprentice training promotional video.

    Collaborated with film team and South side flyers basketball team to create a video on how to do minor maintenance on a car (checking oil levels, changing spare tyre, etc.)

    Received Mazda guild status recognition after only 1 year as an advisor.

    Submit my story as a mechanic turned service advisor to Mazda Australia upon their request to be used on a national level promotonal base.

References

Carl Spencer - branch manager, Maryborough Toyota - 0403 555 554

Emma Lloyd - second in change/senior service advisor/warranty clerk, Bedggoods Automotive - 0449911691

Michael Barret - workshop Forman/senior technician, Berwick Mazda - 0421 353 219

Kevin Busuttill - service manager, Berwick Mazda - 0430 706 933


Timeline

Receptionist Administrator

Maryborough Toyota (BCM Toy Pty Ltd)
09.2022 - Current

Machine Operator Packer

Don KR Castlemaine
04.2022 - 09.2022

Service Advisor

Bedggoods Motor Group
09.2020 - 05.2021

Service Advisor

Berwick Mazda
09.2019 - 09.2020

Automotive Mechanic

Berwick Mazda
11.2014 - 09.2019

Completed Year 11 VCE

Highview Christian Community College

Certificate II, Light Vehicle Automotive (V.E.T)

Ballarat High

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Marita Dennis