Marita Edwards
Traralgon,Australia
Summary
Adaptable Business Manager successful at overseeing all aspects of business operation. Goal-driven leader, change manager and strategic problem solver. Knowledgeable about human resources, financial administration and inventory management.
Overview
24
24
years of professional experience
Work History
Business Manager
Gippsland Land Services
Moe Victoria, Victoria
03.2020 - Current
- Developed and implemented policies and procedures to improve operational efficiency.
- Analyzed customer feedback data to generate reports on customer satisfaction levels.
- Designed strategies for improving the quality of services provided by the organization.
- Recommended process improvements that would reduce costs while increasing productivity.
- Participated in external ISO certification assessments as required by accreditation bodies.
- Monitored contractual performance to ensure timely completion of deliverables.
Business Manager
WISE Employment
05.2018 - 03.2020
- Set up operations for WISE Employment in Latrobe Valley region
- Managed leadership and coordination for operations spanning multiple sites.
- Implemented and oversaw budgets and financial systems
- Developed strategies to enhance WISE Employment growth
- Maintained compliance with all legislative standards
- Supervised OH&S practices and developed corresponding risk management strategies
- Developed tailored procedures for local use
- Created detailed reports tailored for senior leadership
- Engaged in both internal and external audit processes
- Supervised site activities and ensured operational efficiency
- Provided essential resources for task completion
Employment Consultant (Disability Services)
APM Employment
08.2014 - 05.2018
- Managed clients facing diverse health and learning challenges
- Coordinated with diverse health and specialist services
- Promoted reverse marketing techniques ensuring sustainable job placements
- Executed tasks independently, maintaining compliance with policies
- Demonstrated marketing excellence, leading to higher client retention for APM
- Mentored individuals during post placement and ongoing support phases for seamless career transitions
Gippsland Manager
Statewide Autistic Services Inc (SASI)
01.2010 - 06.2014
- Oversaw daily operations of SASI within Gippsland Region
- Ensured consistently exceptional quality in support services for high-complexity care clients throughout Gippsland
- Managed and supervised a team of 25 staff members for compliance with relevant regulations
- Oversaw development and launch of training programs for various units in Gippsland Region
- Managed resources and created monthly reports, both verbal and written.
- Delivered accurate and efficient incident reports within Gippsland
- Facilitated strategic networking and relationship-building
- Conducted thorough assessments to determine service needs
- Actively participated in Senior Management Meetings
- Conducted timely reports for government departments in accordance with DHS requirements
Director Business Development
I-GAIN Quality Learning Inc.
01.2008 - 01.2009
- Identified, researched, and developed tenders, submissions, and grant opportunities to enhance i-GAIN's capacity.
- Cultivated relationships with key representatives across various sectors
- Developed project and business plans for new opportunities post-tender success
Manager Support & Community Services
I-GAIN Quality Learning Inc.
01.2003 - 01.2008
- Oversaw i-GAIN’s Support & Community Services Department
- Oversaw staff management, budget planning exceeding one million dollars and contract negotiations
- Created and updated internal policies, procedures, and individualized support systems in line with legal standards
- Led delivery of Certificate IV Disability courses in the years 2003 and 2004
Assistant Manager - Disability Services
I-GAIN Quality Learning Inc.
01.2001 - 01.2003
- Managed daily operations of Day Services, Futures for Young Adults, and Respite programs at i-GAIN
- Supervised staff and managed client information, including quality assurance implementation
Education
Certificate IV - Workplace Training & Assessment
I-GAIN Quality Learning Inc.
Morwell, VIC01.2003
Certificate IV - Disability
Gipps TAFE
Newborough, Vic01.1998
Diploma - Business
Latrobe Valley Business College
Morwell, VIC01.1987
Skills
- Departmental Management
- Client Case Management
- Employee Management
- Financial Management
- Quality Assurance
- Internal Auditing
- External Auditing
- Funding Body Requirements
- Legislative Requirements
- Research & Development
- Tender Development
- Submission Development
- Project Planning
- Business Planning
- Negotiation
- Marketing
- Implementation
- Assessment
- Amendment of Projects
- Development of Support/Care Plans
- Risk Management
- Community Support Services
- Policy Development
- Policy Implementation
- Policy Review
- Contract Management
- Service Agreement Management
- Networking
- Relationship Management
- Business Viability
- Business Sustainability
- Internal Audit
- External Audit
- Report Development
- Compliance Management
- Budget Management
References
Available upon request.
Timeline
Business Manager
Gippsland Land Services
03.2020 - Current
Business Manager
WISE Employment
05.2018 - 03.2020
Employment Consultant (Disability Services)
APM Employment
08.2014 - 05.2018
Gippsland Manager
Statewide Autistic Services Inc (SASI)
01.2010 - 06.2014
Director Business Development
I-GAIN Quality Learning Inc.
01.2008 - 01.2009
Manager Support & Community Services
I-GAIN Quality Learning Inc.
01.2003 - 01.2008
Assistant Manager - Disability Services
I-GAIN Quality Learning Inc.
01.2001 - 01.2003
Certificate IV - Workplace Training & Assessment
I-GAIN Quality Learning Inc.
Certificate IV - Disability
Gipps TAFE
Diploma - Business
Latrobe Valley Business College
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