Marita Kheyo
Greenfield Park,NSW
Summary
I am keen to transition my customer service expertise into the retail sector, where I aim to elevate customer experiences, drive sales growth, and uphold exceptional service standards. With a background in hospitality, I bring proven skills in teamwork, meticulous attention to detail, and thriving in fast-paced, customer-centric environments. I am excited about the opportunity to contribute these strengths to a retail role, ensuring a positive impact on both the team and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Restaurant Waiter
Mezza Roma resturant
Austral
05.2024 - Current
- Greeted customers, provided menus and answered questions about menu items.
- Demonstrated up-selling techniques when appropriate to increase restaurant sales.
- Verified that prepared food met all standards for quality and quantity before serving it to customers.
- Participated in banquets or catering functions.
- Complied with all health department regulations regarding food handling, storage and sanitation standards.
- Answered phone calls providing information about restaurant services, hours of operation, menu items .
- Processed cash payments accurately using a POS system; ensured accuracy of change given to customers.
- Developed good working relationships with fellow employees through effective communication.
Waitress Supervisor
Reni's bar and grill
Wetherill Park
11.2022 - 05.2024
- Performed opening and closing duties including setting up dining areas, restocking shelves, cleaning kitchen equipment.
- Assisted bartenders when needed during peak hours or when short staffed.
- Checked stock levels throughout the day to ensure adequate supplies were available at all times.
- Resolved customer complaints in a timely manner with professionalism.
- Provided training and guidance to new staff members on food safety, customer service, and restaurant policies.
- Verified accuracy of orders before delivery by checking presentation of dishes against menu descriptions.
- Monitored cash register operations during shifts for accuracy of transactions.
- Trained front-of-house staff on restaurant policies and procedures, guest service techniques and communication skills to promote positive experiences.
Christmas Casual Retail Assistant
Kmart
Wetherill Park
11.2021 - 02.2022
- Greeted customers and provided them with product information.
- Operated cash registers to process payments accurately.
- Verified accuracy of pricing labels on merchandise.
- Provided excellent customer service by listening to customer requests and responding promptly and efficiently to their needs.
- Answered customer inquiries about products, prices, availability, and services.
- Worked closely with colleagues to ensure smooth operation of the store during peak holiday season.
- Assisted in stocking shelves, unpacking shipments, and organizing the store.
- Supported current promotions and initiatives to enhance customer experience, increase customer loyalty and impact sales.
- Performed register sales transactions quickly and accurately to comply with established cash control procedures and customer service guidelines.
Waitress Trainee
savanas Resturant
Wetherill Park
02.2020 - 12.2021
- Provided excellent customer service during meal times.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Greeted customers, answered questions and recommended specials to increase profits.
- Operated POS terminals to input orders, split bills and calculate totals.
- Attended training sessions on topics related to food safety regulations, proper order taking procedures.
- Completed assigned tasks within designated timeframes.
- Trained new employees to perform duties.
- Took reservations and to-go orders to streamline process for both customer and restaurant.
- Processed payments accurately and efficiently using cash register.
Education
High School Diploma -
St John's Park High School
Greenfield Park, NSW09-2023
Bachelor - Nursing
Western Sydney University
Parramatta, NSWSkills
- Order Taking
- Service Quality
- Order Management
- Quality Control
- Positive and professional
- Point of Sale (POS) system operations
- Price memorization
- Check payment processing
- Sales Techniques
- Safe alcohol service
- Retail experience
Languages
Assyrian neo-Aramaic
Native/ Bilingual
English
Full Professional
Arabic
Professional
Affiliations
- Music: Enjoy playing guitar in spare time, finding relaxation and creativity in music.
- Art: Paint occasionally, exploring different mediums and styles for personal enjoyment and expression.
- Reading: Enjoy reading a variety of genres in spare time, finding inspiration and relaxation through books.
References
References available upon request.
Timeline
Restaurant Waiter
Mezza Roma resturant
05.2024 - Current
Waitress Supervisor
Reni's bar and grill
11.2022 - 05.2024
Christmas Casual Retail Assistant
Kmart
11.2021 - 02.2022
Waitress Trainee
savanas Resturant
02.2020 - 12.2021
High School Diploma -
St John's Park High School
Bachelor - Nursing
Western Sydney University
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