Summary
Overview
Work History
Education
Skills
Excellence Awards - Good Customer Service
Timeline
Generic

Marites Tria

Brisbane

Summary

Proven I.T. Support Analyst with a track record of enhancing system performance and reducing downtime at Hastings Deering.


Skilled in Microsoft Windows and Office 365 support, demonstrating strong problem-solving abilities and excellent communication skills. Excelled in fast-paced environments, significantly improving user satisfaction through effective incident management and application support.


Numerous Excellence Awards for Good Customer Service

Overview

21
21
years of professional experience

Work History

I.T. Support Analyst - Level 2

Hastings Deering (Aust) Ltd
11.2008 - 09.2024
  • Hardware deployment - New laptop setup for onboarding / Replacement laptop setup
  • Setup up Tablets for the users - Configure all applications for the user.
  • Meeting room is setup by vendor - Ensure meeting room is tested
  • Printer setup (including troubleshooting and setup)
  • Application Deployment on Laptops, Tablets or any other hardware
  • Incident/ Ticket Management - update and resolved with good quality and professional communication to be noted clearly in the tickets.
  • Self-motivated, with a strong sense of personal responsibility.
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.
  • Organized and detail-oriented with a strong work ethic.
  • Paid attention to detail while completing assignments.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Learned and adapted quickly to new technology and software applications.
  • Proved successful working within tight deadlines and a fast-paced environment.
  • Developed and maintained courteous and effective working relationships.
  • Demonstrated strong organizational and time management skills while managing multiple projects.

Desktop Support Analyst - Level 1

UNISYS
10.2006 - 11.2008
  • Enhanced system performance by troubleshooting and resolving technical issues for endusers.
  • Provided on-site and remote technical support to users.
  • Troubleshot various technical issues dealing with printers, network and phone systems.
  • Installed new hardware and software, patched systems, and configured settings.

I.T. Help Desk Officer - Level 1

The Discount Variety Group Pty Ltd
11.2005 - 10.2006
  • Reduced downtime by quickly identifying and troubleshooting hardware and software problems.
  • Troubleshooting EFTPOS machines
  • Install software and diagnose computer

I.T. Help Desk / Desktop Support Trainee

Suncorp Metway Limited
11.2003 - 05.2004
  • Participated in on-the-job training, working closely with supervisors and coworkers and asking appropriate questions.
  • Learned new materials, processes, and programs quickly.
  • I.T. Support and password reset
  • Supported departmental tasks to increase understanding of industry processes.

Education

Certificate IV in Information Technology

Computer Power Institute Australia
Brisbane, QLD
01.2003

Skills

  • Hardware Support
  • Microsoft Windows Support
  • MS Office 365 Support
  • MS Teams
  • Application support
  • Support ticketing systems
  • Incident Management
  • ITIL Processes

Excellence Awards - Good Customer Service

Won numerous times for Excellence Awards and nominated numerous for Employee Experience

Timeline

I.T. Support Analyst - Level 2

Hastings Deering (Aust) Ltd
11.2008 - 09.2024

Desktop Support Analyst - Level 1

UNISYS
10.2006 - 11.2008

I.T. Help Desk Officer - Level 1

The Discount Variety Group Pty Ltd
11.2005 - 10.2006

I.T. Help Desk / Desktop Support Trainee

Suncorp Metway Limited
11.2003 - 05.2004

Certificate IV in Information Technology

Computer Power Institute Australia

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