Summary
Overview
Work History
Education
Skills
Accomplishments
Best employee of the year 2010
Interests
Timeline
Generic
Marities Strong

Marities Strong

Merrylands,NSW

Summary

As a dedicated Housekeeping Supervisor at Pier One Hotel, I excelled in enhancing room cleanliness, evidenced by a notable increase in guest satisfaction. My expertise in cleaning, sanitation, and guest relations, combined with my ability to train and mentor staff, significantly improved service standards and operational efficiency.

Overview

9
9
years of professional experience

Work History

Support Worker

N&S Care
12.2019 - Current
  • Helped clients manage and reach individual goals, supporting independent progression and social skills.
  • Enhanced the quality of care for clients by providing personalized support and assistance with daily living activities.
  • Transported clients to appointments, shopping venues and entertainment events according to determined schedule.
  • Developed strong rapport with clients by consistently demonstrating respect, understanding, and genuine concern for their wellbeing.
  • Maintained detailed records of client progress, interventions, and outcomes to ensure continuity of care across service providers.
  • Adapted quickly to changing work environments while maintaining high levels of productivity and professionalism under pressure.
  • Provided crisis intervention services when necessary, effectively de-escalating challenging situations while maintaining client safety.
  • Promoted community integration by providing extensive physical, emotional and social support.

House Keeping Supervisor

Pier One Hotel
06.2015 - 03.2018
  • Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
  • Conducted regular room inspections to verify compliance with housekeeping standards.
  • Trained and mentored all new personnel to maximize quality of service and performance.
  • Ensured timely completion of daily tasks, leading to an increase in positive guest feedback regarding room cleanliness.

Education

High School Diploma -

TAFE NSW
NSW
03-2010

Skills

  • Cleaning and sanitation
  • Guest relations
  • Customer service-focused
  • Customer service

Accomplishments

  • Supervised team of staff members.
  • Collaborated with team of in the development of work in a customer service
  • Achieve through effectively helping with clients

Best employee of the year 2010

I was nominated employee of the year 2010, I achieved the award from the General Manager.

everyone voted for my award 

Interests

  • Enjoy participating in for overall physical and mental well-being
  • Gardening
  • Offering time and support to shelters for the homeless, women, and animals
  • Homelessness Outreach
  • Getting involved in local advocacy groups to promote positive change in the community

Timeline

Support Worker

N&S Care
12.2019 - Current

House Keeping Supervisor

Pier One Hotel
06.2015 - 03.2018

High School Diploma -

TAFE NSW

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