Maritza Granados

• Identified areas for improvement
• Initiates and participates in standard audits
• Evaluate and revise individual and group activities regularly
• Organisational policies and procedures Accreditation standards etc.
• Self-motivated and experienced coordinator/manager with proven success in managing 98 clients and 22 Volunteers
• Extensive knowledge of client relations, and positive communication in a client-focused position that works directly with clients and families
• Coordinating and providing guidance to the Lifestyle Assistants and Volunteers
• Delivering induction, orientation, coaching sessions, and practical management to deliver a variety of activities for all care recipients based on individual needs, unique personalities, history, and values, both in groups and on an individual basis Designing, evaluating, and reviewing activities/care plans which will maintain or improve the quality of life and wellbeing for clients
• Budget management Daily documentation Compiling, evaluating, and reviewing individual clients' Care Plans and Assessments and working with autonomy and independence while also working as part of a wider multidisciplinary team (Admissions, Rostering, Clinical, Care Workers, Site Managers People and Culture).

Responsible for performing a wide range of secretarial tasks, such as taking minutes, typing documents, and managing calendars, while ensuring all tasks are completed within specified time limits.

- Efficiently record, compile, transcribe, and distribute various materials, including agendas, bulletins, newsletters, and brochures.

- Maintain accurate financial records and ensure accountability, while also managing data entry, filing, correspondence, and memberships for efficient data management.

Ensuring exceptional customer service throughout the entire customer journey, from initial contact to resolving any issues.

Managing customer accounts, handling banking transactions, and maintaining cash flow.

Keeping track of inventory, monitoring store stock levels, and placing orders for necessary supplies.

Compiling comprehensive reports to track progress and analyze data.

Regularly updating client account profiles to ensure accurate and up-to-date information.

Sending reminders for outstanding accounts and diligently following up to ensure timely payments.

• Office administration procedures
• Typing of legal documents
• General administration duties

• Meeting and greeting clients and visitors to the office
• Typing documents and distributing memos
• Handling incoming and outgoing calls, correspondence, and filing
• Faxing, printing, photocopying, filing, and scanning of documents
• Data entry and maintenance of data base
• Finance and project organization
• Organizing activities for youth
• Responsible for maintaining petty cash and security of monies.