MARITZA ORTIZ SOLIS

Working as a hostess:

• Taking reservations for breakfast service.
• Conducting the breakfast opening procedures.
• Checking food labels to ensure accuracy.
• Setting up tables for breakfast service.
• Greeting and escorting customers to their tables
• Describing breakfast service options to customers as appropriate.
• Taking and preparing coffee orders.
• Assisting customers throughout the service.
• Cleaning and resetting tables for the next service.

Working as a waitress:

• Greeting customers warmly and escorting them to their tables.
• Appropriately describing the menu options to customers.
• Taking orders for drinks and food with accuracy and attention to detail.
• Assisting customers with any requests or inquiries they may have throughout their dining experience.

Working as a waitress:

• Provided general assistance in setting up tables and ensuring proper table presentation.
• Communicated effectively with guests to inquire about dietary restrictions and food preferences, ensuring a pleasant dining experience.
• Took drink and food orders accurately and efficiently, paying close attention to detail.
• Assisted with individual duties as requested by the maitre d', demonstrating flexibility and adaptability in fulfilling job responsibilities.
• Actively participated in training programs, meetings, and adhered to standards set by the United States Public Health (USPH) regulations.

Working as a waitress:

• Extended warm welcomes to guests and facilitated the order-taking process.
• Assisted in setting up tables, ensuring they were arranged to company standards.
• Inquired about food allergies and dietary restrictions to ensure a safe and enjoyable dining experience.
• Made expert suggestions and offered beverages to enhance guests' dining experience.
• Provided assistance in cleaning duties, maintaining a clean and inviting environment.
• Transitioned seamlessly from working at Monasterio Hotel to onboard the Andean Explorer luxury train of the same company.

Working as a hostess and sales person:

• Provided onboard service on Vistadome and Expedition trains, ensuring passenger satisfaction throughout the journey.
• Engaged in the sale and modeling of baby alpaca clothes, showcasing product features and assisting customers with their purchases.
• Managed snacks service, offering a variety of refreshments to passengers during their travel.
• Assisted passengers in boarding and disembarking, ensuring a smooth and efficient process.
• Demonstrated adaptability and versatility by seamlessly transitioning between various roles and responsibilities onboard.
• Maintained a positive attitude and upheld company standards of service excellence throughout all interactions with passengers.

Working as a hostess:

• Managed reservations for lunch and dinner services, ensuring efficient allocation of tables.
• Verified and confirmed any dietary or allergy restrictions for guests, ensuring their needs were accommodated.
• Welcomed guests to the restaurant and escorted them to their tables, providing a personalized experience.
• Presented the restaurant menu and beverage options to guests, offering recommendations as needed.
• Introduced the service waiter to guests, facilitating a smooth and attentive dining experience.