Marium Ammar
Rochedale,QLD
Summary
Patient-focused Clinical Administrator equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
10
10
years of professional experience
Work History
Dental Intern
Imam Clinic
01.2014 - Dec2015
Dental Intern
South City Hospital
01.2013
Clinical Administrator
Hashtag Dentist
11.2020 - Current
- Managed all front desk operations, including phone calls and customer service inquiries.
- Over 4 years of experience with Dental Software Exact and payment processing through Hicaps, including claims for health funds and various payment plans.
- Provided assistance to patients regarding choosing the right health fund, and explaining coverage options.
- Organized patient care by coordinating call routing, scheduling appointments and fulfilling service requests.
- Responded proactively to concerns and questions by acting on patient feedback.
- Developed and maintained computerized record management systems to store and process data.
- Provided guiance to patients on insurance coverage, claims and payment options.
- Coordinated with dental providers regarding patient care and scheduling needs.
- Monitored inventory of dental supplies and placed orders when necessary.
- Recruited and assisted training new employees on office policies and front desk procedures.
- Resolved customer complaints in a timely manner by investigating issues thoroughly.
Casual Dental Assistant
Rochedale Central Dentist
02.2019 - 12.2021
- Chairside Assistance during procedures, including prepping the patient before examination, setting up instruments ,as well as computer charting on EXACT software
- Efficiently operated X-ray machine and developed X-rays under supervision of the dentist
- Sterilization and cleaning of equipment as well as examination rooms in accordance with the Infection control guidelines,including running morning sterilization cycles
- Reception duties, including making patient’s appointments, rescheduling and cancellations as well as attending to phone calls
- Assisted in in-chair bleaching, as well as fabricated take- home bleaching trays
- Assisted in RCT, fillings, crown preparation and insertion, as well as extraction procedures.
Dental Assistant
Denta Glow
05.2014 - 07.2014
- Taigum
- Basic dental assistant duties but mostly reception duties.
Education
Intermediate - Pre Medical
Aga Khan Higher Secondary School, Secondary
The Mama Parsi Girls' Secondary School
Bachelor of Dental Surgery -
DOW University of Health Sciences
01.2014
Skills
- Confident, motivated and committed
- Good standard of communication skills
- Ability to work on my own or within a framework of a
- Team
- Ability to work or cope under pressure yet maintain high
- Standard of customer service provision
- Ability to adapt in a workplace
- Proficient English
- Professional Working Proficiency
- COMPUTER SKILLS
- Exact Dental Software (Professionaly trained)
- Team Viewer
- Office Suite
- Statistical Packages for the Social Sciences
- Adobe Software Microsoft Office Suite
Affiliations
- Certification in Basic Endodontics , Dr. Bilal Bashir and
associates, Karachi (2016)
- Basic Dentistry Course , Khan’s Dental Clinic Karachi
(2016)
- Presentation of Research ‘Prevalence and comparison
of areca nut chewing between young men and women’
at 3rd Institute of Advancement of Dental Sciences and
Research International Conference, Islamabad, Pakistan
(2013)
- Won 2nd Prize for best Oral Presentation at 3rd IADSR
International Conference, Islamabad Pakistan (2013)
- Attended COHRC Workshop on SPSS Data Entry and
Analysis at Altamash Institute of Dental Medicine ,
Karachi Pakistan (2012)
Timeline
Clinical Administrator
Hashtag Dentist
11.2020 - Current
Casual Dental Assistant
Rochedale Central Dentist
02.2019 - 12.2021
Dental Assistant
Denta Glow
05.2014 - 07.2014
Dental Intern
Imam Clinic
01.2014 - Dec2015
Dental Intern
South City Hospital
01.2013
Intermediate - Pre Medical
Aga Khan Higher Secondary School, Secondary
The Mama Parsi Girls' Secondary School
Bachelor of Dental Surgery -
DOW University of Health Sciences
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