Overview
PROFESSIONAL SUMMARY
Work History
Education
Skills
Personal Information
References
Timeline
Customer Service Representative

MARIUM RIZVI

Traders Global Generation
Brisbane,QLD
MARIUM RIZVI
5
Years of experience
Energetic, customer-focused professional with a strong track record of handling high volumes of customer enquiries, listening carefully and resolving issues with patience and professionalism. Skilled in clear product communication, inventory coordination and teamwork in fast-paced environments. Adaptable, reliable fast learner, eager to bring strong customer service skills to a retail team in Brisbane.

Work History

Social Media & Content Specialist

5 Years 2 Months
Traders Global Generation | 09.2021 - Current
  • Responded directly to customer comments and DMs in the brand voice, handling queries promptly and professionally.
  • Communicated product features clearly to customers across multiple platforms and time zones.
  • Coordinated multi-channel content schedules and met daily deadlines in a fast-paced environment.
  • Created visual posts and scheduled content to promote brand products and engage customers.
  • Clients: Chatadoo (UAE) and GoSun (USA)
  • Remote

Content Writer (Freelance)

1 Year 1 Month
Trustedigital | 11.2021 - 12.2022
  • Researched and wrote detailed product descriptions and consumer guides with strong attention to detail and accuracy.
  • Led and supported a group of contributing writers to ensure consistent quality and on-time delivery.
  • Write blogs for the company

Education

Master of Philosophy (MPhil) - Psychology

University of Karachi | 01.2026

Master of Arts (MA) - Psychology

University of Karachi | 01.2022

Bachelor of Arts (Honours) - Psychology

University of Karachi | 01.2021

Skills

Customer Service & Engagement
Product Knowledge & Upselling
Active Listening
Problem Solving
Clear Communication
Teamwork & Reliability
Fast Learner

Personal Information

Work Permit: Full unrestricted work rights across Australia

References

Available on request.

Timeline

Content Writer (Freelance)

Trustedigital
11.2021 - 12.2022Read More

Social Media & Content Specialist

Traders Global Generation
09.2021 - CurrentRead More

University of Karachi

Master of Philosophy (MPhil) from Psychology
Read More

University of Karachi

Master of Arts (MA) from Psychology
Read More

University of Karachi

Bachelor of Arts (Honours) from Psychology
Read More

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MARIUM RIZVICustomer Service Representative