Marium Uddin
Summary
Experience in administration/coordinator position in a fast-paced office setting and currently in search of a similar position where there is space to grow and enhance skills. Completed Diploma in Business administration and currently enrolled in Bachelor of Business (Accounting), extremley dedicated and energetic in that field. As an individual the goal is to obtain a job within the chosen field that will challenge and allow me to use my education, skills and past experiences in a way that is mutually beneficial to both myself and the employer, for future growth and advancement.
Overview
10
10
years of professional experience
Work History
Customer Service Coordinator
DB Schenker
01.2022 - Current
- Responded to customer calls and emails to answer questions about products and services.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Maintained and managed customer files and databases.
- Processing receipts of inbound orders
- Generating Weekly Reports
- Communicating/updating customers of progress via email/sms
- Follow up on customer orders
- Working with team members to correct quality issues with vendor and product management
- Training new team members on policies and procedure.
Online Operations Coordinator
Petbarn
01.2021 - 01.2022
- Maintaining order management system to allow teams to fulfill customer orders
- Troubleshooting escalated issues from a Customer Service / Fulfillment store
- Generating weekly reports and providing an analysis for Home Delivery store feedback meetings and Trade Review Meetings
- Creation of data validation policies and processes
- Working with team members to correct quality issues with vendors, product management, and replenishment teams
- Maintaining a strong interpersonal relationship with Online Fulfillment teams, Customer Service, Ecommerce, Product Management, Operations, and Supply Chain teams
- Managing the ordering of consumables for Online Fulfillment teams
- Processing receipt of inbound orders
- Working closely with Order Management System teams to maintain system stability
- Coordinating change management with team members to be across new implemented systems
- Prepare, build, and maintain operational documents and KPI reports.
Customer Service Representative
Datacom Pty Ltd
01.2018 - 01.2020
- Answering inbound and making outbound calls during busy hours
- Dealing with impatient and unhappy customers
- Written and verbal communication skills
- Advanced Computer and Microsoft skills
- Working in teams and participating in group work
- Problem solving and multitasking.
Sales Advisor
H&M
01.2015 - 01.2017
- Working in a busy demanding work environment
- Customer enquiries and complaints
- Approaching customers and providing them advice
- Maintaining clean environment
- Great at multitasking.
Sales advisor
Harris Scarfe
01.2014 - 01.2015
- Welcoming customers
- Directing customers by escorting them to racks and counters; suggesting items
- Helping customers make selections in building their confidence
- Great organizing skills
- Restocking shelves & re-arranging displays.
Education
Bachelor of Business (Accounting) -
01.2023
Diploma of Business Administration -
01.2021
Certificate III in Customer Engagement -
01.2019
Certificate IV in Business Administration -
01.2018
NSW HSC -
01.2015
Skills
- Strong work ethic, results orientated
- 45 WPM Typing Speed
- Strong background in Microsoft word, Microsoft excel and Microsoft PowerPoint
- Having a practical approach to problem solving
- Ability to work within a busy and demanding work environment
- Decisive and demonstrated capability of managing the complexities associated in multi-tasking
- Demonstrated ability to engage with internal and external stakeholders with a collaborative approach to ensure success is an organisational responsibility
- An attention to detail focus with the capability and willingness to expand with the organisation
- Customer satisfaction orientated
- Excellent communication, people and time management skills
References
- James Harding, Manager - Petbarn, 0424285882
- Caitlin Herd, Team Leader - Datacom Pty Ltd, 0415578440
- Amin Ali, Civil Engineer - Waverly Council, 0470 119 206
Timeline
Customer Service Coordinator
DB Schenker
01.2022 - Current
Online Operations Coordinator
Petbarn
01.2021 - 01.2022
Customer Service Representative
Datacom Pty Ltd
01.2018 - 01.2020
Sales Advisor
H&M
01.2015 - 01.2017
Sales advisor
Harris Scarfe
01.2014 - 01.2015