Marius Kugler
Norwest,NSW
Summary
Client relations professional with proven history of customer satisfaction and loyalty. Skilled in training staff, enhancing customer service, and forming strong client relationships through intentional engagement and effective problem-solving. Committed to continuous improvement, operational excellence, and always eager to receive and adapt to feedback.
Overview
3
3
years of professional experience
Work History
Client Relations Manager
CRTVE
07.2025 - Current
- Cultivated strong client relationships through effective communication and problem-solving strategies
- Assisted in managing clients, ensuring timely responses to inquiries and concerns
- Coordinated client meetings to discuss project updates and gather feedback for continuous improvement
- Supported development of marketing materials to enhance client engagement and brand awareness.
Supervisor
Gelato Messina
10.2022 - Current
- Supervised daily operations, ensuring adherence to quality standards and operational procedures.
- Trained and mentored team members on best practices in gelato preparation and customer service.
- Monitored inventory levels, coordinating with suppliers to maintain stock availability.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels within service environment.
Cinema Crew Member
Event Cinemas Castle Towers
08.2022 - 03.2023
- Trained new staff on operational procedures and safety protocols effectively.
- Managed crowd control and maintained cleanliness in auditoriums for guest comfort.
- Provided professional customer service, addressing queries and resolving issues promptly.
Education
Bachelor of Arts - Theology & Leadership
Hillsong Leadership College
Norwest, NSW 11-2024
High School Diploma -
Johann-Sebastian-Bach Gymnasium
Mannheim, Germany07-2021
Skills
- Project management
- Staff training
- Teachable
- Communication
- Optimism / Positivity
- Microsoft Office Suite
- Attention to detail
- Patience
- Customer Service
- Sales operations
Languages
English
Native or Bilingual
German
Native or Bilingual
Spanish
Elementary
Interests
- Music/Instruments
- Sports, such as Football, Tennis, and workouts
- Cooking
- Traveling
- Learning new skills
- Acting
- Architecture / Interior Design
- Business Development / Sales & Customer Service
- Mentorship
Timeline
Client Relations Manager
CRTVE
07.2025 - Current
Supervisor
Gelato Messina
10.2022 - Current
Cinema Crew Member
Event Cinemas Castle Towers
08.2022 - 03.2023
Bachelor of Arts - Theology & Leadership
Hillsong Leadership College
High School Diploma -
Johann-Sebastian-Bach Gymnasium