Marius Vlad
Gordon
Summary
Professional with strong background in providing exceptional customer service in high-pressure environments. Adept at ensuring passenger safety and comfort, with focus on team collaboration and adaptability to changing needs. Skilled in conflict resolution, communication, and emergency response procedures. Reliable and results-driven, consistently meeting and exceeding employer expectations.
Overview
23
23
years of professional experience
Work History
Cabin Supervisor
NJS-QantasLink
01.2014 - Current
- Cabin Supervisor, trainer, checker, Ground School facilitator and Emergency Procedure instructor for A220/B717
- Set positive example for team members by providing high-quality, efficient service
- Member of leadership team, looking after in-flight and customer service training for new cabin crew
- Mentoring new hires
Food and Beverage Attendant
The Big Group- National Gallery Of Australia
10.2014 - 03.2020
- Set and enforced performance and service standards to keep consistent, high-quality environment devoted to customer satisfaction
- Delivering food and beverages to customers
- Preparing light meals following Food and Hygiene safety practises
- Greeted customers and answered any questions
- Ensured exceptional guest experiences through attentive service
- Assisted wait staff with timely food delivery and guest requests
Team Leader
Hyatt Hotel
09.2012 - 12.2013
- Dealing with customer complaints
- Facilitated training for associates through daily coaching and regular performance appraisals
- Adhered to rigorous standards for customer service, merchandising and operational safety
- Initiated timely response to emails, voicemails and written correspondence
Chef
Aromas At Glendale
11.2008 - 08.2012
- Portion and quality control
- Stock control & ordering
- Training & supervising apprentice chefs
- Developed recipes and menus by applying understanding of market demand and culinary trends
Cook/Demi chef de partie
The Three Weeds Restaurant Rozelle
07.2007 - 10.2008
- In charge of garnish section
- Preparing ingredients including meats, seafood and vegetables
- Portion control
- Stock control and ordering
- Understanding and able to use modern instruments to prepare food according to the standards of the establishment
- Cooking different types of food in different styles Bartender, Asuka- cruise ship
Bartender
Asuka Cruise Ship
11.2003 - 04.2006
- Preparing and serving a wide selection of beverages
- Supervising staff to comply with company standards
- Cashiering duties
- Follow up the United States Public Health standards
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands
- Developed new signature cocktails to support bar marketing brand and increase profits
Chief Bartender
Festival Cruises
10.2001 - 10.2003
- Supervising staff to follow company standards
- Training new employees
- Stock inventory
- Dealing with customer complaints
Education
Diploma of Hospitality - Hospitality
William Blue International Hotel Management School
08.2008
CertifIcate III & IV Commercial Cookery -
William Blue International Hotel Management School
Sydney, NSW08.2008
High School Diploma -
Economics Secondary School
Constanta, RomaniaSkills
- High work ethic
- Ability to work under pressure
- Good organisational skills
- Good communication and interpersonal skills
- Crew supervision
- Crew Safety
- Trainer Mentoring
References
Dana Martin- Cabin Crew Training Manager NJS-Qantas Australia
dana.martin@qantas.com.au
+61 408 794 031
Louise Burridge- Manager Cabin Policy, Procedures & Programs- Cabin Crew Operations NJS
louiseburridge@qantas.com.au
+61 410 404 473
Nadine Pinto Ferraz- Cabin Crew Manager NJS
nadine.pontoferraz@qantas.com.au
+61 410 673 291
Languages
English
Romanian
Spanish
Italian
Timeline
Food and Beverage Attendant
The Big Group- National Gallery Of Australia
10.2014 - 03.2020
Cabin Supervisor
NJS-QantasLink
01.2014 - Current
Team Leader
Hyatt Hotel
09.2012 - 12.2013
Chef
Aromas At Glendale
11.2008 - 08.2012
Cook/Demi chef de partie
The Three Weeds Restaurant Rozelle
07.2007 - 10.2008
Bartender
Asuka Cruise Ship
11.2003 - 04.2006
Chief Bartender
Festival Cruises
10.2001 - 10.2003
Diploma of Hospitality - Hospitality
William Blue International Hotel Management School
CertifIcate III & IV Commercial Cookery -
William Blue International Hotel Management School
High School Diploma -
Economics Secondary School
Similar Profiles
Jack BryantJack Bryant
Concreting at Njs ConstructionConcreting at Njs Construction
Angel PonceAngel Ponce
General Installer and General Construction at NJS WeldingGeneral Installer and General Construction at NJS Welding
Earlene AlexanderEarlene Alexander
Janitorial at Simon - SouthPark Mall (ICC, NJS, Allen Uni.)Janitorial at Simon - SouthPark Mall (ICC, NJS, Allen Uni.)