Mariya Bykova
Gold Coast,QLD
Summary
Professional office manager ready to lead and enhance front desk operations. Brings valuable experience in managing reception teams and improving administrative workflows. Focused on team collaboration and achieving results, adaptable to changing needs. Skilled in scheduling, customer service, and communication.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Receptionist Manager
Amart Furniture
03.2021 - Current
- Enhanced customer satisfaction by efficiently managing the reception area and addressing client concerns promptly.
- Maintained a clean, welcoming, and professional reception area for client comfort and positive first impressions.
- Improved team morale and productivity by providing ongoing support, training, and constructive feedback to reception staff members.
- Upheld and followed legal guidelines as per Australian Consumer Law.
- Organised deliveries, pickups and returns.
- Coordinated staff schedules to ensure adequate coverage during peak hours while minimising overtime expenses.
- Ensured compliance with company policies and procedures through regular audits of front desk operations.
Crew Member
McDonald's
01.2018 - 03.2021
- Focus on the front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked within a large team and accepted coaching from the management team.
Education
Bachelor of Nursing - Psychiatric Nursing
Griffith University
Gold Coast, QLD11-2025
High School Diploma -
Benowa State High School
Gold Coast11-2020
Skills
- Customer service focus
- Team building expertise
- Meeting facilitation
- Scheduling mastery
- Strong leadership
- Problem-solving abilities
- Multitasking Abilities
- Time management abilities
Certification
Certificate III in Retail
Languages
Ukrainian
Native or Bilingual
Russian
Native or Bilingual
Timeline
Receptionist Manager
Amart Furniture
03.2021 - Current
Crew Member
McDonald's
01.2018 - 03.2021
Certificate III in Retail
Bachelor of Nursing - Psychiatric Nursing
Griffith University
High School Diploma -
Benowa State High School
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