Mariya Joseph

• Provide person-centred support for NDIS participants, promoting independence, wellbeing, and safety.
• Assist with community access including grocery shopping, banking, appointments, recreational outings, and social participation.
• Support school routines through reliable drop-offs and pickups, ensuring consistency and safety for children and parents.
• Facilitate social engagement to reduce isolation and promote meaningful activities based on client preference.
• Assist with domestic tasks such as laundry, cleaning, organisation, and meal preparation.
• Provide safe, reliable transport while monitoring changes in client behaviour, comfort, and needs.
• Maintain accurate shift notes, progress updates, and incident reports to ensure transparent communication with coordinators.
• Apply trauma-informed, culturally sensitive communication in all interactions with clients and families.
• Encourage skill development, routine building, and greater independence through mentoring and strengths-based support.

Achievements:

• Recognised for professionalism, reliability, and strong rapport with clients and families.
• Consistently produced high-quality documentation supporting holistic and coordinated care.
• Contributed to significant improvements in client engagement, confidence, and routine stability.

• Delivered professional customer service in a busy community pharmacy, supporting individuals with a variety of health needs.
• Assisted pharmacists with accurate prescription processing and customer enquiries.
• Provided product knowledge for vitamins, supplements, skincare products, and general health items.
• Managed stock levels through unpacking, rotating, date-checking, and restocking shelves.
• Operated POS systems accurately, handling payments, refunds, and general enquiries.
• Responded to phone enquiries and directed clinical questions to pharmacists.
• Maintained a clean, organised pharmacy environment to meet health and safety standards.
• Prepared Webster packs with attention to detail, compliance, and strong medication-handling awareness.

Achievements:

• Received positive feedback for friendly, respectful customer service.
• Demonstrated strong accuracy in stock management and transaction processing.
• Learned pharmacy procedures quickly and was trusted with important tasks during busy periods.