Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Mariya Schafer

Sydney

Summary

I am experienced professional with a diverse background as an Induction and Onboarding Specialist, Sales Lead, Business Support Officer, and within the Retail & Hospitality sector. With a strong track record of enhancing employee experiences and streamlining operations, I have developed a deep understanding of managing onboarding processes, fostering client relationships, and providing high-quality support services. My expertise includes improving operational efficiencies, and ensuring seamless onboarding experiences for new employees, all while maintaining exceptional service standards. I am highly organized, detail-oriented, and passionate about driving positive outcomes for both staff and customers, ensuring organizational success and increased positive employee feedback. Throughout my career, I have honed skills in communication, relationship management, and problem-solving, with a focus on creating efficient processes, and empowering teams. Whether managing employee induction programs, leading sales, or supporting business operations, I consistently strive to deliver results through collaboration, innovation, and a client-first mindset.

Overview

7
7
years of professional experience

Work History

Induction and Onboarding Specialist

Uniting NSW ACT
02.2024 - Current
  • Onboarding Coordination, Training and Development
  • Orientation Sessions: Conduct comprehensive orientation programs that introduce new employees to the organisation’s mission, values, and culture, as well as the specific requirements of working in home and community care
  • Job Role Overview: Provide new employees with a clear understanding of their roles and responsibilities, including the specific expectations for providing personal, health, and social care in clients' homes or community settings
  • Compliance Training: Ensure all new hires complete required compliance training, including policies on safeguarding, confidentiality, health and safety, emergency protocols, and any legal or regulatory requirements specific to home and community care
  • Employee Support and Engagement, payroll set up, submitting new employee payslips and reimbursement
  • Documenting, Tracking Progress and assessments
  • Risk Management
  • Cultural and Values Alignment
  • Technology and Systems Training, mobile phone assignment and set up
  • Liaising with Other Departments, such as payroll and IT
  • Exit and Feedback Process

Sales Lead

Uniting NSW ACT
10.2023 - 02.2024
  • Manage inbound enquiries from prospective clients, families, carers, and referrers
  • Explain available services, care options, and funding pathways, including Home Care Packages (Levels 1–4) and Commonwealth Home Support Programme (CHSP)
  • Conduct initial needs assessments and coordinate in-home or virtual consultations
  • Liaise with service delivery teams to ensure smooth onboarding and first service delivery
  • Follow up on referrals and track pipeline through CRM and AlayaCare

Business Support Officer

Uniting NSW ACT
07.2021 - 10.2023
  • First point contact resolution for aged care clients, staff and external stakeholders
  • Home Care Package contract preparation, onboarding, compliance checks and government portal use
  • Ad-hoc project work and payroll duties including EA compliance checks and breach rectification

Leading Optical Dispenser

Luxottica
03.2020 - 07.2021
  • Frame styling, optical initial pretesting, lens selection, lens measurements
  • Patient booking management
  • Receptionist; meeting and greeting new and existing patients
  • Processing of payments, health fund claims and refunds
  • Opening and closing the store, cash counts and banking
  • Visual merchandising and hash-counts
  • Tracking of late jobs and following up with patients

Optician and Visual Merchandiser

SpecSavers
09.2018 - 03.2020
  • Frame styling, pretesting, lens selection, lens measurements
  • Meeting and greeting new and existing patients
  • Processing health fund claims, refunds and purchases
  • Contact lenses teaching
  • Responsibility of store planogram merchandiser

Education

High School Diploma -

#40 Gimnasium, Alpamys Batyra
Shymkent, Kazakhstan

Skills

  • Adaptability and flexibility
  • Eagerness to learn
  • Customer care and service excellence
  • Time management
  • Multi-tasking under pressure
  • Problem solving expertise
  • Teamwork proficiency
  • Autonomous work capability

Languages

English
Full Professional
Russian
Native/ Bilingual

Timeline

Induction and Onboarding Specialist

Uniting NSW ACT
02.2024 - Current

Sales Lead

Uniting NSW ACT
10.2023 - 02.2024

Business Support Officer

Uniting NSW ACT
07.2021 - 10.2023

Leading Optical Dispenser

Luxottica
03.2020 - 07.2021

Optician and Visual Merchandiser

SpecSavers
09.2018 - 03.2020

High School Diploma -

#40 Gimnasium, Alpamys Batyra
Mariya Schafer