Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Mariya Sibi

Middleton Grange

Summary

Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Customer Care Specialist

Commonwealth Bank
01.2023 - Current
  • Trained in credit card service, card disputes, travel money card and lost and stolen.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Responded to customer needs through competent customer service and prompt problem-solving.

Online Personal Shopper

Woolworths
06.2022 - 09.2023
  • Reviews orders prior to pick up for accuracy and purchase-by dates.
  • Tracked substitutions and informed customers of changes.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Worked productively with customers to meet order requirements and service expectations.

Instruction Assistant

Kumon Learning Center
01.2021 - 07.2022
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Provided support during classes, group lessons, and classroom activities.
  • Supported student learning objectives through personalized and small group assistance.
  • Taught students remotely via pre-recorded and live video sessions.

Intern

Leppington Allied Health Centre
12.2020 - 01.2021
  • Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
  • Implemented improvements to file systems and procedures.
  • Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
  • Examined, categorized and sorted incoming documents.
  • Maintained physical and computer-based filing systems.
  • Improved physical and digital filing systems with enhancements to organizational strategies.
  • Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.

Education

Bachelor of Forensic Science - Digital Forensics

University of Technology Sydney
Sydney, NSW
10-2026

Skills

  • Customer service excellence
  • Payment processing
  • Card support
  • Quality assurance
  • Documentation and reporting
  • Call center experience
  • Task prioritization
  • Active listening
  • Issue escalation
  • Call handling
  • Security verification

Certification

Certifications:

  • Diploma of Science - UTS College July 2023
  • Diploma of Information Technology - UOW College July 2022
  • Certificate II in Business

Timeline

Customer Care Specialist

Commonwealth Bank
01.2023 - Current

Online Personal Shopper

Woolworths
06.2022 - 09.2023

Instruction Assistant

Kumon Learning Center
01.2021 - 07.2022

Intern

Leppington Allied Health Centre
12.2020 - 01.2021

Bachelor of Forensic Science - Digital Forensics

University of Technology Sydney

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Mariya Sibi