Mariya Sibi
Gledswood Hills ,NSW
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organisational growth.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Customer Lifestyle Analyst
Commonwealth Bank
06.2025 - Current
- Streamlined customer onboarding processes to enhance overall efficiency.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Trained staff in customer screening and enhanced customer diligence standards.
- Conducted regular reviews of customer screening rulesets to ensure regulatory compliance.
- Collaborated with diverse teams to achieve objectives and resolve product-related issues.
- Reviewed and updated compliance policies to align with industry regulations.
- Analyzed financial transactions for irregularities and potential suspicious activities.
- Prepared comprehensive reports summarizing findings and actionable recommendations.
- Utilized advanced software tools to effectively monitor and track fraudulent activities.
Customer Care Specialist
Commonwealth Bank
01.2023 - Current
- Trained in credit card service, card disputes, travel money card and lost and stolen.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Trained in customer screening and ECCD
- Conducted regular reviews of existing customer screening rulesets to ensure compliance with regulatory requirements.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Online Personal Shopper
Woolworths
06.2022 - 09.2023
- Reviews orders prior to pick up for accuracy and purchase-by dates.
- Tracked substitutions and informed customers of changes.
- Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
- Worked productively with customers to meet order requirements and service expectations.
Instruction Assistant
Kumon Learning Center
01.2021 - 07.2022
- Delivered curriculum in both one-on-one lessons and group learning environments.
- Provided support during classes, group lessons, and classroom activities.
- Supported student learning objectives through personalized and small group assistance.
- Taught students remotely via pre-recorded and live video sessions.
Intern
Leppington Allied Health Centre
12.2020 - 01.2021
- Prepared new files and assigned tracking identification numbers, resulting in faster retrievals.
- Implemented improvements to file systems and procedures.
- Upheld confidentiality of information to avoid potential data breaches and client lawsuits.
- Examined, categorized and sorted incoming documents.
- Maintained physical and computer-based filing systems.
- Improved physical and digital filing systems with enhancements to organizational strategies.
- Inputted data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
Education
Bachelor of Forensic Science - Digital Forensics
University of Technology Sydney
Sydney, NSW12-2026
Skills
- Customer service excellence
- Payment processing
- Card support
- Quality assurance
- Documentation and reporting
- Call center experience
- Task prioritization
- Active listening
- Issue escalation
- Call handling
- Security verification
- Financial analysis
- Customer screening
- Investigative techniques
- Compliance monitoring
- Continuous improvement
- KYC and adverse media
- Customer profiling
Certification
Certifications:
- Diploma of Science - UTS College July 2023
- Diploma of Information Technology - UOW College July 2022
- Certificate II in Business
Timeline
Customer Lifestyle Analyst
Commonwealth Bank
06.2025 - Current
Customer Care Specialist
Commonwealth Bank
01.2023 - Current
Online Personal Shopper
Woolworths
06.2022 - 09.2023
Instruction Assistant
Kumon Learning Center
01.2021 - 07.2022
Intern
Leppington Allied Health Centre
12.2020 - 01.2021
Bachelor of Forensic Science - Digital Forensics
University of Technology Sydney