Mariyam Ibrahim Afandi
Sunshine,VIC
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
3
3
years of professional experience
Work History
Customer Service Associate
Technosoft Pvt Ltd (Back In India)
11.2022 - 05.2023
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer calls and emails to answer questions about products and services.
Content Writer
Freelance Writer And Editor (Back In India)
03.2020 - 06.2022
- Crafted SEO-friendly content for websites and blog posts to increase organic traffic.
- Utilized exceptional writing, editing, and proofreading skills to produce engaging and error-free content.
- Completed thorough research into assigned topics.
- Edited and proofread content to confirm proper grammar, quality and consistency with AP style.
- Utilized feedback from clients and colleagues to improve content quality.
- Provided writing support in fast-paced environment for variety of public-facing materials.
- Managed competing deadlines with efficiency.
Education
Bachelor of Commerce (Self- Finance) - Accounting And Business Management
O.S Degree College (Osmania University)
Hyderabad, India 2023
Intermediate From OSM (Government City College)
Hyderabad, India 2020
Highschool From Ibn Al Hytham Islamic School
Bahrain2018
Skills
- Proficient with drafting electronic mails
- Proficient with MS office ( word, power-point, excel, outlook )
- First rate interpersonal and communication skills
- Teamwork oriented
- Confident, very- friendly and easy to get along with
- Positive and encouraging
Baking, Arts and crafts.
I bake a lot of sweet treats like cupcakes and tarts.
I am an enthusiastic artist who really likes to work on hyper realistic arts.
Timeline
Customer Service Associate
Technosoft Pvt Ltd (Back In India)
11.2022 - 05.2023
Content Writer
Freelance Writer And Editor (Back In India)
03.2020 - 06.2022
Bachelor of Commerce (Self- Finance) - Accounting And Business Management
O.S Degree College (Osmania University)
Intermediate From OSM (Government City College)
Highschool From Ibn Al Hytham Islamic School
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