Hi, I’m
Mariyam PB
Support Worker
Sydney
Summary
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
7
years of professional experience
6
Certifications
3
Languages
Work History
Clever Little Muslim
Teacher's Aide Volunteer
01.2026 - Current
Job overview
- Aided the lead teacher with administrative tasks such as tracking attendance, grading assignments, and keeping records updated.
- Regularly communicated with parents regarding student performance, offering suggestions on how they could help their child succeed academically at home.
- Participated in professional development workshops, staying current on best practices in education and volunteer training.
- Encouraged parental involvement through regular communication about student progress and upcoming events.
- Contributed to the development of an after-school tutoring program, providing additional academic support for struggling students.
- Assisted in the organization of classroom resources, maintaining an inventory of supplies and requesting additional materials when necessary.
- Mentored new volunteer aides, sharing tips on effective teaching strategies and classroom procedures.
- Ensured safety standards were upheld within the classroom setting by closely monitoring student interactions and addressing any potential hazards promptly.
- Enhanced student comprehension by utilizing visual aids and interactive activities during lessons.
- Worked with teacher to optimize learning plans based on student test grades and evaluations.
- Cleaned, organized and restocked classrooms for upcoming classes.
- Helped teachers manage bus loading and unloading.
Sydney Fish Market
Traffic Controller
01.2025 - 07.2025
Job overview
- Enhanced driver safety by diligently monitoring road conditions and conducting necessary adjustments to signal timings.
- Directed traffic in construction sites to maintain safe conditions for workers and motorists.
- Placed cones, signs and barrels to keep vehicles out of dangerous spaces.
- Stood for Number hours with "Stop/Slow" paddle directing traffic.
- Assembled signs and cones to direct traffic through construction sites.
- Controlled pedestrian movements to prevent intrusion into work zones.
- Enhanced public safety with meticulous adherence to traffic control signs and signals.
- Reduced traffic congestion through proactive management of construction and event-related detours.
- Maintained a safe work environment for construction crews by implementing appropriate traffic control measures during projects.
BSM Developers
Recovery Officer
02.2021 - 06.2023
Job overview
- Identified opportunities for growth by staying current on market trends and competitor activities within the recovery industry.
- Collaborated with cross-functional teams to optimize recovery efforts and maximize results.
- Interacted with development and end-user personnel to determine application data access requirements.
- Streamlined the recovery process for increased efficiency and improved overall performance.
- Provided exceptional customer service throughout the recovery process, fostering positive relationships with clients.
- Managed a high volume of accounts, ensuring timely follow-up and thorough documentation.
- Prepared technical implementation of plans to support actions, milestones, timelines, and paths.
- Trained new team members on company policies, procedures, and best practices in the field of recovery analysis.
- Generated and distributed monthly customer statements.
- Prepared and submitted legal documents to initiate court proceedings.
Harvest Group
Customer Service Representative
12.2018 - 09.2020
Job overview
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Participated in training programs to enhance product knowledge and customer service skills.
- Boosted team morale by consistently recognizing colleagues' contributions and achievements.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
- Improved resolution time with effective problem-solving for customer complaints.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Promptly responded to inquiries and requests from prospective customers.
- Trained staff on operating procedures and company services.
Education
Benazir University Karachi, Pakistan Karachi, Paki
Bachelor of Arts from Arts Education
05.2019
Skills
Mentoring students
Positive attitude
Classroom support
Organization and prioritisation
Classroom preparation and maintenance
Problem-solving
Child safety
Active listening
Friendly, positive attitude
Teamwork and collaboration
Customer service
Team management
Time management
Multitasking
Calm under pressure
Organization and time management
Verbal communication
Excellent communication
Certification
Community Services
Timeline
Community Services
03-2026
Teacher's Aide Volunteer
Clever Little Muslim
01.2026 - Current
Food safety
05-2025
Certificate 3 in Child care
04-2025
HLTAID012- First Aid
04-2025
Traffic Controller
Sydney Fish Market
01.2025 - 07.2025
White Card
12-2024
Traffic control
12-2024
Recovery Officer
BSM Developers
02.2021 - 06.2023
Customer Service Representative
Harvest Group
12.2018 - 09.2020
Benazir University Karachi, Pakistan
Bachelor of Arts from Arts Education