Mariyam Shahid
Cannington,WA
Summary
Dynamic professional with a strong background in education and customer service, notably at AIC Kewdale. Skilled in managing behaviors and implementing effective interventions, I excel in fostering supportive environments and enhancing engagement. Proven ability to build lasting relationships, leveraging both psychological knowledge and exceptional communication skills to drive positive outcomes.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Teacher Aide
AIC Kewdale
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
- Managed classroom behavior effectively by establishing clear expectations, modeling appropriate conduct, and consistently enforcing established rules and consequences.
- Enhanced classroom engagement through the use of interactive teaching methods, such as group projects and hands-on activities.
- Maintained accurate records of student progress, attendance, and behavior to facilitate ongoing communication with parents about their child''s educational journey.
Sales Consultant
Telstra
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Provided sales and customer service assistance to walk-in traffic
- Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.
- Nurtured leads through consistent follow-ups, ultimately converting prospects into satisfied customers.
Customer Care Specialist
Commonwealth Bank
08.2023 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Verified accuracy of customer account information and updated when necessary.
- Took ownership of customers issues to follow problems through to resolution.
- Improved team performance by sharing knowledge and best practices with colleagues in regular training sessions.
- Provided customers with detailed information on company products, services and materials.
- Provided exceptional support during high call volume periods, maintaining a professional demeanor under pressure.
- Reduced customer complaints by efficiently resolving issues through effective communication and problem-solving skills.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Education
Bachelors Of Science - Psychology
Murdoch University
Perth, WASkills
Strong knowledge of psychological disorders and therapy
Knowledge of diversity in terms of mental health issues
Management of Behaviours
Interventions
Certification
Certificate 3 and 4 in Teacher Aide
Timeline
Customer Care Specialist
Commonwealth Bank
08.2023 - Current
Teacher Aide
AIC Kewdale
Sales Consultant
Telstra
Bachelors Of Science - Psychology
Murdoch University