MARIYAMMA SADAF
Auburn
Summary
Professional in IT support, prepared to tackle complex technical challenges. Proven ability to diagnose and resolve software and hardware issues, enhancing user productivity. Strong focus on team collaboration and adaptability to meet changing IT needs, leveraging technical skills and reliable work ethic.
Overview
7
7
years of professional experience
Work History
IT SUPPORT OFFICER
Techno Brands Pty Ltd
04.2025 - Current
- Installing, configuring and maintaining software and hardware components of computer and network systems
- Diagnosing and troubleshooting software and hardware issues
- Testing new hardware and software before full-scale installation
TECHNICAL SUPPORT OFFICER
Manidha
02.2023 - 11.2023
- Took contract work for technology support at Pendle Hill High School and James Ruse Agricultural High School
- Provided Students and teachers with high level software and hardware support
- Assisted the IT Manager to maintain efficient operation of all computers and Laboratories and general learning areas, carry out troubleshooting of user problems and instigate corrective action.
- Undertake the setup and installation of new hardware and manage device upgrades.
CUSTOMER SERVICE ASSISTANT
PARTY SAVERS
11.2022 - 01.2023
- Provided excellent customer service within a busy environment
- Arranged gorgeous balloon bouquets using helium
- Took the orders through telephone and entered the order online
- Processed payment using EFTPOS, POS machine
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
TECHNICAL SUPPORT OFFICER
NSW Department of Education
11.2022 - 12.2022
- Provided technical support to around 500 attendees during HSC professional learning on MS Teams
- Responded to participants technical questions
- Communicated with presenters to ensure that they feel technically supported throughout the day and answering their technical questions
- Reallocated participants to different breakout rooms via the digital lanyard as directed by the presenters.
ADMINISTRATIVE ASSISTANT
Yaarl
07.2019 - 09.2022
- Provided excellent customer service within a busy environment
- High level of accuracy and attention to detail whilst working to strict deadlines.
- Managed incoming calls each day with utmost professionalism and knowledgeable service.
- Offered basic technical support for clients on wide range of company products.
- Maintained accurate and current customer account data with manual forms processing and digital information updates.
IT ANALYST INTERN
Advise Wise
03.2021 - 06.2021
- Analyzed requirements to develop Java applications to create more efficient processes for the organization
- Created and maintained SQL databases at remote locations
- Managed Backups, Queries, Stored Procedures, and Disaster Recovery for SQL databases
- Assisted technical and non-technical users in troubleshooting and resolving issues.
- Communicated project expectations to team members and stakeholders to set tone for high productivity level.
Education
Master of Technology -
Federation University
01.2022
Bachelor of Computer Science -
Kannur University
05.2017
Skills
- PYTHON
- HTML
- C
- C#
- JavaScript
- Windows
- Ubuntu
- Microsoft Office
- MySQL
- SAP
- TABLEAU
- Power BI
- Adobe Photoshop
- Active Directory management
- Time Management
- ITIL processes
- Report Writing and Presenting
- Wireless networking
- Software deployment
- Communication skills
- VoIP systems
- Network configuration
- Efficient and Detail-Oriented
- Troubleshooting Network Issues
- Defect Analysis and Resolution
- Hardware installation
- Operating system support
- Help desk support
- Network administration
Volunteering Activities
- Volunteered to teach religious scriptures at NSW public schools
- Worked with a non-profit organization - WOMEN IN ACTION in rural areas giving awareness about mental health and fitness.
- Produced reports, presentations, flyers, spreadsheets for community fund raising events and community programs
- Led campaign to help small business grow.
- Became part of Intel Learn Program to teach illiterate students in rural area with basics of computer in India.
- Worked for election commission of India as webcam monitoring technical team during election.
- Worked for UIDAI as operator and technical assistant
Timeline
IT SUPPORT OFFICER
Techno Brands Pty Ltd
04.2025 - Current
TECHNICAL SUPPORT OFFICER
Manidha
02.2023 - 11.2023
CUSTOMER SERVICE ASSISTANT
PARTY SAVERS
11.2022 - 01.2023
TECHNICAL SUPPORT OFFICER
NSW Department of Education
11.2022 - 12.2022
IT ANALYST INTERN
Advise Wise
03.2021 - 06.2021
ADMINISTRATIVE ASSISTANT
Yaarl
07.2019 - 09.2022
Bachelor of Computer Science -
Kannur University
Master of Technology -
Federation University