Mariyo Silva
Summary
A highly skilled and self-motivated professional with a strong analytical mindset, dedicated to supporting team success in achieving business objectives. Committed to fostering continuous improvement through positive work ethics, exceptional financial acumen, strategic planning, and effective problem-solving in a dynamic and competitive environment.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Assistant store manager
KFC
01.2022 - Current
- Provided coaching and development opportunities to store associates through both formal training and on-the-spot guidance
- Supported the ongoing growth of store associates to meet sales targets and deliver exceptional results
- Analyzed monthly sales and performance reports to guide operational planning and inform strategic decisions
- Mentored employees to drive sales, encourage effective upselling, and improve overall retail productivity
- Addressed customer complaints by actively listening, documenting concerns, and providing effective solutions
- Conducted regular walk-throughs to identify and resolve issues affecting store presentation and professionalism
- Supervised cashiers to ensure efficient processing of credit, debit, and cash transactions, enhancing checkout efficiency
- Managed store shift scheduling to maintain optimal staffing levels
- Monitored inventory levels and replenished stock as needed to meet customer demand
- Assigned tasks strategically based on team strengths to maximize floor coverage and service quality
Warehouse Assistant
Spudshed Jandakot
03.2023 - 02.2025
- Loaded and unloaded delivery trucks promptly for further distribution.
- Prepared orders for shipment by picking, packing, and lacewing merchandise.
- Packaged and shipped orders accurately to promote safe and quick delivery to customers.
- Maintained a safe work environment by adhering to safety protocols and regularly inspecting warehouse equipment.
Sale Agent
Vodafone
01.2021 - 01.2022
- Achieve monthly sales targets to contribute to the Organization to achieve Organizational goals
- Develop sales strategies and take corrective measures to implement sales strategies
- Conduct market research to identify potential markets
Retail Manager
Jakay Marketing Service (Pvt) Ltd. John Keells
01.2019 - 01.2021
- Performed comprehensive opening, closing, and shift change procedures to uphold operational standards
- Strategically staged merchandise and stocked the sales floor to encourage impulse purchases
- Oversaw inventory, cash handling, and payroll processes to ensure seamless daily operations
- Managed visual merchandising to maintain high standards and enhance the customer experience
- Boosted profitability by implementing daily, weekly, and monthly floor plan adjustments
- Supervised retail operations, ensuring all areas operated efficiently while maintaining superior customer service standards
- Provided mentorship to employees, guiding them through complex sales, challenging issues, and difficult customer interactions
- Led, coached, and developed teams to deliver outstanding service and achieve sales targets
- Recruited, onboarded, and trained store staff to build a competent and motivated workforce
- Supported retail associates in delivering high-quality performance and exceptional guest experiences
Management Trainee
Jakay Marketing Service (Pvt) Ltd. John Keells
01.2017 - 01.2019
- Gained in-depth knowledge of company processes, procedures, and employee responsibilities
- Strengthened leadership skills through hands-on experience and targeted training
- Resolved customer concerns with exceptional service and a positive, solution-oriented attitude
- Expanded business and management expertise through continuous learning and skill enhancement
- Contributed to staff training, professional development, and performance evaluations
- Ensured accurate inventory management through spot checks, full physical counts, and timely reordering
- Completed special projects under managerial supervision
- Collaborated with management to understand and align with company strategies and values
- Assisted in coaching and guiding the team to achieve sales and service objectives
- Participated in meetings and educational webinars to stay informed and competitive in an evolving market
- Leveraged technology to engage customers, identify their needs, and deliver tailored solutions
Education
MBA - Logistics and Supply Chain
University of Bedfordshire
01.2022
Bachelor of Science - Business Management
University of Dublin
01.2016
Associate of Applied Science - Business Management
National Institute of Business Management
01.2014
GED -
ACCA
01.2013
Advanced Diploma - Business Management
National Institute of Business Management
01.2013
Skills
- Effective Scheduling
- Strategic Product Placement
- Talent Acquisition
- Warehouse Management
- POS System Optimization
- Customer Service Management
- Mentoring Skills
- Revenue Forecasting
- Team Leadership and Collaboration
- Quality Assurance Oversight
- Inventory Management
- Performance Assessment
Certification
- Security and Crowd control
- Responsible Service of Alcohol training
- White Card
- First Aid and CRP
Additional Roles And Responsibilities
- School Senior Prefect (2011/12)
- House Captain (2011)
- Committee Member of the Sinhala Literary & Drama Society
- Active Member of the Interact Club and Young Christian Students Movement
- Member of various school societies, including: Explorers Society, Western Choir, Traffic Squad, Oriental Orchestra, English Literary & Drama Society, Computer Society, Photographic Society, Young Zoologists Association, Philatelic Association, Commerce Society, Amateur Astronomers Association
- Participant in the National Prefect's Symposium (2011)
- Member of the School Carom Club and Chess Team
- Member of the School Basketball Team
Timeline
Warehouse Assistant
Spudshed Jandakot
03.2023 - 02.2025
Assistant store manager
KFC
01.2022 - Current
Sale Agent
Vodafone
01.2021 - 01.2022
Retail Manager
Jakay Marketing Service (Pvt) Ltd. John Keells
01.2019 - 01.2021
Management Trainee
Jakay Marketing Service (Pvt) Ltd. John Keells
01.2017 - 01.2019
Bachelor of Science - Business Management
University of Dublin
Associate of Applied Science - Business Management
National Institute of Business Management
GED -
ACCA
Advanced Diploma - Business Management
National Institute of Business Management
MBA - Logistics and Supply Chain
University of Bedfordshire
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