Highly motivated and PMP certified, experienced PMO Lead with a proven track record of over ten years in successfully delivering projects, programs, and portfolios within PMO frameworks. Expertise in planning, change management, budgeting, resource management, and analytical reporting. Extensive knowledge and experience in maintaining productive relationships with project teams and high-level stakeholders. Consistently involved in numerous large-scale multi-disciplinary projects and programs. Solid background in working in fast-paced environments, excelling at managing the demands of multiple projects in a timely manner.
Overview
11
11
years of professional experience
Work History
PMO Analyst
Cochlear
08.2021 - 12.2022
Project administration support for transformation leadership team members
Maintain data in the project and portfolio management tools
Follow relevant quality procedures in order to deliver quality products and services and identify and support the implementation of continuous improvement
Conduct audits across the portfolio and report outcomes
Support the Program Governance process by issuing pre-reading material and following up on open actions
Support the resource management process including onboarding, offboarding and induction
Facilitate resource allocation process and resolution of resource allocation conflicts
Provide support for the management of program finances including requisition, purchase order, invoice and SOW management
Coordinate regular meetings to the project delivery processes
Maintain portfolio and project status dashboard (including resource and financials) and publish as required
Assist others during peak workload periods to achieve team objectives
Contribute to the development of a professional team environment
Actively participate in team activities such as weekly team meetings and other team related events
Supporting Program/Project Managers in monitoring, tracking and reporting key program deliverables, and maintaining project documentation
Developing and maintaining strong and effective working relationships with key stakeholders across the business
Updating and maintaining Risk Registers and Issues Logs and communicating within teams
Performing project and program management support activities in line with established objectives
Ensuring implementation of policies and practices, and contributing to the continual improvement of all processes, tools, standards, and templates
Improved Financial Management Process by using PPM for managing invoices and resources costs, and the total program budget
Thrive Program: Implementing an automated and simplified payroll system enabled by modern and Software-as-a-Service technology in Australia
PMO Specialist
NOKIA
07.2020 - 08.2021
Working closely with the Change Management Team to create change requests and to get the approvals
Assisting with Resource Management, including allocations, demand creations and extensions, using ERM
Supporting Program/Project Managers in monitoring, tracking and reporting key program deliverables, and maintaining project documentation
Developing and maintaining strong and effective working relationships with key stakeholders across the business
Updating and maintaining Risk Registers and Issues Logs and communicating within teams
Performing project and program management support activities in line with established objectives
Ensuring implementation of policies and practices, and contributing to the continual improvement of all processes, tools, standards, and templates
Conducting recurring and ad-hoc meetings with stakeholders, attending customer and internal project status review meetings, taking minutes, and following up on actions till closure
Assisted in Optus 3G, 4G, and 5G SW/HW Upgrade projects
Projects: Optus 3G, 4G, and 5G SW/HW Upgrade projects
Junior Project Manager
Optus
09.2019 - 03.2020
Developed project schedules using Microsoft Project and updated in Project Server
Provided accurate and timely reports including project progress against plans and highlighting and tracking critical issues, risks, and dependencies
Created change requests and got approvals using Remedy, and managed the implementation process
Assisted in Financial Management and Cost Forecast by updating SAP and providing reports
Assisted in resource forecasts and capacity management, and co-ordination of resources
Maintained all project documents, processes, procedures and guidelines, and contributed to the continual improvement of all processes, tools, standards, and templates
Assisted in procurement processes such as creating POs and checking invoices
Conducted recurring and ad-hoc meetings with stakeholders and vendors, attended customer and internal project status review meetings, took minutes, and followed up on actions till closure
PMO Lead
MTC (TD-LTE Network Provider)
10.2014 - 06.2019
Provided and monitored project plans and schedules, budget and expenditures, and ensured project managers provided updated budget and status insights
Led change and communication activities with key stakeholders including steering committees, managed risk register and monitored the development of the mitigation strategies
Supported and produced timely, accurate and effective reporting on the status of strategic planning objectives against agreed goals/ projects’ deliverables, for the PMO Director, Portfolio Planning Manager, CEO, and the Board
Created effective relationships with key stakeholders both internal and external, and influenced them to progress on tasks required for the successfully delivery of programs and projects
Contributed towards design and continuous strategic improvement of the PMO’s tools, processes, training, and other documentation
Managed capability and resource allocation against project budget by leading and mentoring multidisciplinary teams
Managed project’s need recognition including ensuring procurement activities are completed
Ensured all key project milestones and outcomes were achieved on budget, on time, according to quality requirements and within agreed scope
Conducted post project implementation review and ensured all project artefacts and learnings were captured and maintained for the benefit of future projects
Supported Portfolio Planning Manager on the strategic planning documentation, development of business cases and yearly budget plans, including Opex and Capex, and conducted finance gap analysis
Contributed to procurement process, such as program’s resource requirements, vendor/supplier selection, and invoice approval
Co-ordinated post project implementation review and ensured all project artefacts and learnings were captured and maintained for the benefit of future projects
Increased 40% data accuracy and availability by developing different dashboards
Successfully deployed a Task Management Platform to control and track all the activities to maximize efficiency of the human resources
Worked with a vendor to implement an enterprise PPM tool to manage projects, finalized workflows and features, allocated resource, prepared instructions, provided training to internal stakeholders, and supported ongoing maintenance of the application
Awarded two times for successfully planning, monitoring, and controlling the following Programs in the Sales and Marketing Department: TD-LTE Network Launch Program, Migration from WiMAX Network to TD-LTE Network
Projects: TD-LTE Network Launch Program, with the value of 80M USD
Upgraded company’s network (WiMAX) to improve and develop the company’s infrastructure
Migration from WiMAX Network to TD-LTE Network, with the value of 11M USD
Replaced 270,000 WiMAX modems with TD-LTE modems to upgrade current customers’ service
Senior PMO Analyst
Hamrahe Aval
01.2012 - 09.2014
Developed and maintained documentation, including the governance frameworks
Managed the development, implementation, and evaluation of projects to achieve project outcomes
Logged, tracked, and reported tasks status, project activities, issues, risks, and KPI’s
Contributed towards design and continuous improvement of the PMO’s tools, processes, and templates
Provided administrative support for projects to meet their reporting requirements, i.e
Quality assurance, the supply of templates, and communication of due dates and reminders
Provided support to all project resources and project managers through reporting, risks, and scheduling
Created effective relationships with key stakeholders both internal and external, and influenced them to progress on tasks required for the successfully delivery of programs and projects
Promoted as a Senior PMO Analyst after 1.5 year
Education
Master of Business Management -
University of Tehran
01.2015
Bachelor of Industrial Engineering - Systems Design and Analysis
IAU
01.2009
Skills
Project Management
PMBOK
Agile
Scrum
Continuous Improvement
Leadership
Collaboration
Organization
Detail-oriented
Analytical Skills
Problem-solving
Agility
Flexibility
Multitasking
Autonomy
Teamwork
Verbal Communication
Written Communication
Stakeholder Management
Microsoft Office
MS Project
ERM
JIRA
Tableau
Remedy
PPM
Microsoft Project Server
Results-driven
Proactive Mindset
Professional Development
Portfolio, Program, and Project Offices (P3O) Certification, AXELOS, 02/2024
Agile Project Management, Ofoq Project Management Center, 12/2018
PMP, Project Management Institute, 06/2017, 4454058
ISO 9001:2008, Internal Auditor, A.g.R, 10/2011
Timeline
PMO Analyst
Cochlear
08.2021 - 12.2022
PMO Specialist
NOKIA
07.2020 - 08.2021
Junior Project Manager
Optus
09.2019 - 03.2020
PMO Lead
MTC (TD-LTE Network Provider)
10.2014 - 06.2019
Senior PMO Analyst
Hamrahe Aval
01.2012 - 09.2014
Master of Business Management -
University of Tehran
Bachelor of Industrial Engineering - Systems Design and Analysis
IAU
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