Marjory Jiang
Sydney,NSW
Summary
A Dedicated Credit Manager with a proven track record in delivering tailored finance solutions and conducting in-depth financial analyses. Throughout my career thus far, I have been recognized for my exceptional problem-solving and strong organizational skills, consistently exceeding compliance standards and enhancing client satisfaction through effective communication and proactive management of loan applications. With a passion to continue learning and growing, it is with great enthusiasm that I am expressing my interest in progressing my career at your organization.
Overview
5
5
years of professional experience
Work History
Credit Manager
Catalyst Advisers Pty Ltd
04.2024 - Current
- Finding and delivering custom finance solutions to a wide range of clients
- Detailed analysis of financial positions and credit assessment for PAYG, self-employed and trust applicants
- Managing pipeline of applications from assessment to formal approval
- Liaising with lenders for policies, application updates and escalations
- Maintaining and adhering to compliance regulations and requirements
Customer Care Professional
American Express Australia Ltd
11.2021 - 06.2022
- Delivering custom solutions and negotiating positive outcomes to a wide range of American Express card holders
- Building meaningful relationships through consultative questioning to ensure added value in each conversation
- Meeting and exceeding quality goals, compliance regulations and productivity targets
- Highly efficient and accurate data entry
Client Services Manager
Catalyst Advisers Pty Ltd
07.2022 - 04.2024
- Processing, packaging and submitting loan applications with precision
- Communication with lenders, clients and third-party professionals to keep processes running smoothly
- Keeping all stakeholders informed about the progress of each application
- Providing administrative support to brokers - handling paperwork, valuations and pricing requests
- File management and data entry
Sales Associate & Repairs Coordinator
Kennedy Rolex Boutique
03.2020 - 03.2021
- Proven exceptional customer service in managing clientele requests and expectations
- Building client relationships and effectively managing a large client database
- Managing admin tasks and reporting to management
- Inventory movements, including stock take and transfers
- Liaising with the official Rolex Service Centre for quotations, expected completion dates and delivery of timepieces
- Handling quotations, payment and collection of timepieces
- Following up with enquiries and providing timely feedback
- Assessing condition of timepieces before and after intervention as per Rolex standards
Sales Associate (Christmas Casual)
Bulgari Sydney Boutique
10.2019 - 02.2020
- Exceptional customer service in managing clientele and their requests
- Building meaningful client relationships
- Inventory movements, including stock take
- Experience with POS and CRM system
- Assisting with packaging and dispatching e-commerce orders
Education
Bachelor's Degree - Marketing and International Business Majors
University of Sydney
01.2020
Higher School Certificate -
North Sydney Girls High School
01.2015
References
- Stephen Michaels, Managing Director at Catalyst
- Puraskrit Dhakal, Team Leader at American Express, 0449 088 101
- Tim Hessing, Boutique Manager at Rolex, 0466 094 758
- Nicky Khamidova, Assistant Boutique Manager at Bulgari, 0481 795 870
Timeline
Credit Manager
Catalyst Advisers Pty Ltd
04.2024 - Current
Client Services Manager
Catalyst Advisers Pty Ltd
07.2022 - 04.2024
Customer Care Professional
American Express Australia Ltd
11.2021 - 06.2022
Sales Associate & Repairs Coordinator
Kennedy Rolex Boutique
03.2020 - 03.2021
Sales Associate (Christmas Casual)
Bulgari Sydney Boutique
10.2019 - 02.2020
Bachelor's Degree - Marketing and International Business Majors
University of Sydney
Higher School Certificate -
North Sydney Girls High School
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