Mark A Basmadji
Essendon,VIC
Summary
Experienced sales and customer experience professional with a strong background in technology and NEV retail. Progressed through two promotions at Optus, moving from Retail Assistant to Business Specialist and then to 2IC, with a focus on improving NPS, supporting sales performance, and delivering a high standard of customer service.
Currently working for EV Dealer at BYD Essendon, managing the full NEV sales journey — from enquiry and test drives to quoting, ordering, and vehicle handover. Skilled at explaining technology in a clear and approachable way while ensuring a smooth and premium customer experience.
Overview
6
6
years of professional experience
Work History
Sales Advisor
EV Dealer Group
07.2024 - Current
- Manage the full customer journey, from initial enquiry and test drive through to vehicle selection, quoting, and final delivery.
- Clearly communicate product features and technology to help customers understand the product and make confident, informed decisions.
- Work closely with finance, fleet, and delivery teams to ensure orders, documentation, and handovers are completed smoothly and on schedule.
- Maintain strong customer follow-up and communication, contributing to improved NPS.
Assistant Manager
Optus
12.2019 - 07.2023
- Drove daily sales operations, ensuring smooth workflows, strong customer engagement, and improved conversion outcomes.
- Trained and coached new staff to strengthen product knowledge and sales capability, supporting a high-performing team environment.
- Reviewed contracts and managed stock levels to ensure accurate, compliant, and seamless sales delivery.
- Optimised the sales process, enhanced target tracking, and directly contributed to stronger NPS and overall sales performance.
- • Worked from home during lockdowns providing NBN and home-internet support, handling inbound and outbound calls to keep customers connected and maintain service continuity.
Education
Bachelor - photography and photo imaging
RMIT
Melbourne03.2021
Skills
- Customer Service
- Problem Solving
- Time Management
- Communication
- Sales experience
- Building rapport
- CRM proficiency
Timeline
Sales Advisor
EV Dealer Group
07.2024 - Current
Assistant Manager
Optus
12.2019 - 07.2023
Bachelor - photography and photo imaging
RMIT