Mark Ansell
Liverpool,Australia
Summary
Results-driven Hotel Manager with extensive experience in strategic planning and revenue generation. Focused on enhancing guest satisfaction through communication and staff development while implementing innovative marketing strategies. Skilled in budget development, facility inspection, and maintenance management. Proficient in Microsoft Office and equipped with strong business acumen and communication skills. Dynamic Hotel Manager with expertise in revenue management, operations, and guest satisfaction. Proven ability to enhance profitability through effective team leadership and strategic operational planning.
Overview
22
22
years of professional experience
1
1
Certification
Work History
HOTEL MANAGER
Hunts Hotel
Liverpool, NSW
01.2018 - Current
- My role with Hunts Hotel focuses on providing leadership and strategy that inspires staff to deliver exceptional guest service that drives financial success.
- Managed all aspects of business, including guest services, sales & marketing, financial control, and property appearance, while developing and implementing operational policies and strategic plans to enhance profitability and guest satisfaction.
- Created operating environment that ensured consistent guest satisfaction through effective service delivery and staff engagement.
- Monitored hotel performance by verifying and analyzing guest satisfaction systems and financial reports to identify areas for improvement.
- Anticipated and responded promptly to guest needs, demonstrating sensitivity and professionalism in interactions.
- Identified and investigated innovative solutions for business development to enhance operational efficiency.
- Discussing business issues and concerns to the team in ways to encourage peak productivity, innovation, and active participation
- Forecasting business changes based on changing market and economic conditions and adjusting activities to maintain or exceed plan objectives
- Contributing to the development and implementation of marketing and sales plans based upon the ability to meet and exceed customer wants and needs
- Anticipating revenue or cost opportunities and managing the timing of discretionary expenditures to stabilise cash flow
- Analysing financial and operating information on an ongoing basis in order to adjust labour and other costs
- Managing human resource functions including recruiting, selection, orientation, training, scheduling, compensation, supervision, and evaluation to achieve peak productivity and a positive, cooperative working environment
- Established and maintained preventive maintenance programs to safeguard physical assets of hotel and ensure operational efficiency.
GENERAL MANAGER
Country Comfort Hunts
Liverpool, NSW
01.2014 - 12.2018
- Ensured all aspects of hotel operations maximized sales, market share, guest satisfaction, and profit.
- Monitored front desk, housekeeping, and restaurant operations, ensuring compliance with company policies and health and safety standards.
- Maintained strong work ethic and acted with urgency, balancing strategic and operational intent.
FRONT OFFICE MANAGER
Comfort Inn Hunts – Choice Hotels Group
Liverpool, NSW
01.2012 - 12.2014
- Ensured highest level of guest satisfaction by providing attentive service to each guest, fostering positive experiences.
- Managed guest check-in and check-out, coordinated bookings to optimize operations and enhance service flow.
- Utilized communication and organizational skills to promote team collaboration and improve service delivery.
IT SUPPORT VOLUNTEER
Jeans Place
Tempe, NSW
01.2009 - 12.2012
- Provided on-site and remote IT support, monitored and upgraded computer systems and networks, resolved hardware and software issues, and offered technical advice for IT activities to internal and external stakeholders.
- Managed and maintained IT equipment and applications, ensuring optimal functionality across the organization.
- Promoted effective communication by prioritizing attention to detail.
IT SUPPORT VOLUNTEER
Community College Alexandria
Alexandria, NSW
01.2008 - 12.2012
- Provided first level IT support at Community College Alexandria, delivering operational and technical assistance to users while meeting service level agreements.
- Handled technical incidents, managed service requests and changes, and resolved network connectivity issues, ensuring uninterrupted user operations.
- Utilized troubleshooting and fault-finding skills to effectively resolve technical issues, enhancing user experience.
DUTY MANAGER
Town and Country Motel
Strathfield, NSW
01.2004 - 12.2012
- Coordinated department readiness and staffing for shifts, managed front desk operations for guest bookings and check-ins, facilitated payment processing, organised housekeeping, and resolved operational issues and guest complaints to enhance customer satisfaction.
- Ensured smooth hotel operations during shifts, consistently meeting service standards and operational objectives.
- Analyzed team performance and collaborated with staff to identify and implement organisational improvements.
Education
SECONDARY SCHOOL CERTIFICATE -
Community College Alexandria
Alexandria, NSW01-2008
HIGH SCHOOL -
Glebe High School
Glebe, NSWSkills
- Revenue management
- Rooms division management
- Reservations management
- Hotel marketing
- Marketing strategy
- Revenue Generation
- Operations Management
- Operational planning
- Process Improvement
- Customer relationship management
- Staff Development
- Team development
- Training programs
- Employee training
- Staff scheduling
- Guest complaint resolution
- Safety procedures
- Strategic Planning
- Sales
- Time management
- Problem solving
- Team leadership
- Effective communication
Certification
- RSA and licensee Certified, 01/01/22
- Fire & Safety Certified, 01/01/18
- Real First Aid Certified, 01/01/18
- Supervising your Apprentice and Trainee Certified, 01/01/16
- Certified in Senior First Aid, St John Ambulance, 01/01/12
- MIC Globe Training, 01/01/10
- Network Plus and CCNA Cisco Networking, 01/01/10
- Certificate III in Information Technology, Community College Alexandria, 01/01/09
- Certificate II in Information Technology, Community College Alexandria, 01/01/08
References
- Bernard Garling, Co-Worker and Former Member Liverpool Chamber of Business, 0413 956 130
- Colin Thompson, Thai Hanuman Thai Restaurant, 0418 210 896
- Chris Day, Owner / Retired Complete Design, 02 4647 2264
Timeline
HOTEL MANAGER
Hunts Hotel
01.2018 - Current
GENERAL MANAGER
Country Comfort Hunts
01.2014 - 12.2018
FRONT OFFICE MANAGER
Comfort Inn Hunts – Choice Hotels Group
01.2012 - 12.2014
IT SUPPORT VOLUNTEER
Jeans Place
01.2009 - 12.2012
IT SUPPORT VOLUNTEER
Community College Alexandria
01.2008 - 12.2012
DUTY MANAGER
Town and Country Motel
01.2004 - 12.2012
SECONDARY SCHOOL CERTIFICATE -
Community College Alexandria
HIGH SCHOOL -
Glebe High School